HAWKINS & SONS INC
About us
We are a family owned and operated business that was started over 50 years ago. We have a large Appliance Showroom with a knowledgeable sales staff. Our own Service Department is available if or when you may need expert service. The Parts Department and Reconditioned Appliance Center are located one block away at 314 New Rd. We can install and service what we sell.
Business highlights
77 years of experience
Services we offer
Sales, parts sales, reconditioned sales, service
Accepted Payment Methods
- CreditCard
Reviews
3.611 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 0% | ||
| 0% | ||
| 9% | ||
| 27% |
Showing 1-11 of 11 reviews
Franklin J.
May 2020
Not the greatest experience with Hawkins & Sons. Customer service was not what you would expect. Had a hard time with rebates due to the receipt they supplied not indicating the proper model numbers. Then, they did not realize that they had sent me the wrong oven after I tried to install. Then, they asked me to bring back the incorrect oven and pick up the right one, but I told them since it was their mistake, they should swap them out. I went to Hawkins & Sons from a recommendation through a builder, however I cannot offer that recommendation for the future. I hope other customers have a better experience than I did.
Mary G.
Mar 2018
We had a unique situation. We were delighted with Bill and Eric! They were thoughtful of my wanting to keep a backsplash already in existence. The found a solution and made it perfect to install the new range. They were prompt and worked well together and with us. It was painless!
Tom T.
Feb 2017
They are fine and they did a good job. Very professional and clean. One person came out and it took him two hours.
Response from HAWKINS & SONS INC
"Thank you for taking the time to share your experience with Hawkins & Sons Appliances. I appreciate and value your feed back."
Melissa S.
Mar 2016
unknown
Response from HAWKINS & SONS INC
"Thank you the feed back, We give a two hour window the day of the appointment and do our best with inventory for our trucks there are occasions when specialty parts need to be ordered. We take great pride in servicing customers appliances in a timely manner."
Martin D.
Oct 2014
.
Response from HAWKINS & SONS INC
"[member name removed] I tried to pull up your service call with us and could not find where we had serviced you. If the service address was the York Pa address, that is out of our immediate service area. I also could not find a [member name removed] in our computer system as a customer. If you could call us in regards to the service you received and provide the name and address where service was performed, l we would be happy to investigate the service performed. You can reach us at 302 998-1010. Thank you. Karen Hawkins"
RALPH G.
Sep 2014
Electric Range had to be ordered and it arrived on time. Hawkins technicians installed the new range, took away the old. The Range was leveled properly, checked out. The technicians were efficient, qualified and left no debris.
We have used Hawkins for more than thirty years and they never fail to deliver.
We have used Hawkins for more than thirty years and they never fail to deliver.
Response from HAWKINS & SONS INC
"Thank you for your review we appreciate."
Jonathan T.
Oct 2013
There was an appointment mixup, but they took care of it right away and had my dryer fixed in no time. Their management really does strive for customer service. This was never about the quality of their work. That has always been excellent. Not only will I use them again, but I will recommend them to all my friends.
Response from HAWKINS & SONS INC
"We certainly appreciate the recommendation to others, and Thank you for working with us."
Shirley D.
Jun 2013
It is a nice appliance. The service guy, his name was Bob. He was great, he would talk to me first to find out what features I wanted and he would only show me those appliances. That was great as there are so many ranges out there. He gave me choices. He helped me focus on what I wanted instead of wandering out looking at things that did not suit my needs. We are still doing the construction. They are not installed yet. We bought it in May. It arrived five days later. We are still doing construction so they took it back and I will call them when it can be delivered.
Catherine T.
Oct 2011
Hawkins and Sons overbilled us by $97.22 and will not reimburse us although it was their mistake.The repairman also was very unprofessional in asking personal questions like how much we paid for our cars and gossiping about the previous client whose home he had just left.
Response from HAWKINS & SONS INC
"I am sorry the member is unhappy with the service he received from our company. Jenn Air is not our parts supplier for their products. The price they quoted was an estimate and was stated that the price was subject to change without notice. The prices from our factory authorized parts suppliers change daily. The price of the clock retailed for $258.00. We have a chart we use for pricing to account for the shipping and the labor involved with looking up part #s, ordering the parts, and checking in the parts when they arrive. Thus the $278.00 for the clock. The price for the hinges was an estimate of $45.00 from the technician in the home and was a ball park figure only. However we informed the members yesterday that as a courtesy, we were going to reimburse them a total of $45.00 , thus an incorrect statement of them being overcharged a total of $97.22. In this tough economy we try to be as fair as possible with our charges to customers for work performed. Thank you ! Ed Hawkins"
Karen W.
Jul 2011
The staff at Hawkins could not have been more helpful , From choosing the correct appliances to the installation
John B.
Aug 2010
Although there were numerous installation challenges, the delivery crew went above and beyond what was expected to install our refrigerator. While other delivery people may have refused to install the refrigerator claiming the site was not prepared properly, the installers from Hawkins and Sons performed whatever was necessary (from moving electrical boxes to rerouting the water line) to get the job done. I would absolutely recommend this company to anyone in the market for high-end appliances.
Licensing
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FAQ
HAWKINS & SONS INC is currently rated 3.6 overall out of 5.
HAWKINS & SONS INC accepts the following forms of payment: CreditCard
No, HAWKINS & SONS INC does not offer free project estimates.
No, HAWKINS & SONS INC does not offer eco-friendly accreditations.
No, HAWKINS & SONS INC does not offer a senior discount.
No, HAWKINS & SONS INC does not offer emergency services.
No, HAWKINS & SONS INC does not offer warranties.