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Colony Pool Service of Delaware, Inc.
Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Excavation - Major Grading or Resloping,
About us
Colony Pool Service of Delaware, Inc. provides residential and commercial pool owners superior swimming pool services since 1970. Dedicated to keeping your pool and spa performing at its best. We pride ourselves in 1) customer service, and strive for excellence in building customer relationships, 2) Reputation. The majority of our business comes via referrals from past customers, 3) the highest quality pool equipment with the best warranties, and 4) we are local and committed to working closely with every customer. Entrust the care of your swimming pool to our experienced staff today. Bonded & Insured Since 1970.
Business highlights
55 years of experience
Services we offer
12.5% Bleach., All phases of residential/commercial swimming pool service and repairs (major and minor), and pump equipment, and renovations. Supplier of mini-bulk and and bulk distribution of sodium hypochlorite solution, coping/tile replacement, custom pool covers, electrical, empty and clean pool, filter, heater, indoctrinations, inspections, leak detection, minor and major pool piping repair, motor, plumbing, pool equipment upgrades, repainting, repairing or replacing all structural
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.76 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 33% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-6 of 6 reviews
Paul E.
Nov 2016
The company did not have technicians available to close my pool. Therefore, no services were done to justify rating them.
Response from Colony Pool Service of Delaware, Inc.
"Dear Mr. [Member Name Removed], Thank you for your review. We do wish we could have helped you. Unfortunately, the pool season is seasonal, and our technicians were not at hand in late November as it would normally be a month earlier. As much as we would have wanted to be able to schedule you to close your pool before Thanksgiving holiday, we were personally concerned that you should have your pool closed sooner than later, and to try another pool company to see if they had any technicians available. Since it was during holiday week, we suggested that you call us on Monday, after Thanksgiving holiday, just in case you did not get your pool closed. Again, our sincere apologies in not being able to help you. Thanks again for your time."
Earlean W.
Jul 2016
As a new pool owner, I was intimidated by the care and steps required to create a safe swim environment. Alkalinity, PH balance, Chlorine, Algaecide...to name a few! What does it mean? How do I create clean water? How do I keep it that way? Whew! My head spins just thinking about it! Let's just say that I had nothing to worry about! Colony Pool Service to the rescue! The previous homeowner used them and I saw no reason to change. I was thoroughly pleased with the professionalism, patience and time rendered to me. From my initial contact with the office staff to the maintenance team, I knew I was in good hands. The team arrived promptly and initiated the process to open the pool. Every question I asked was answered with patience and kindness. Their knowledge was apparent and sound. When it was time for me to receive instructions, I thought I’d never be able to do what was required. I asked if I could video our conversation and without hesitancy, the answer was yes. Boy, am I glad I did! From cleaning the basket to backwashing the pool, would I ever be able to manage! To my surprise, I did. The video replay was priceless and showed I missed pulling the handle all the way up. I quickly corrected and was able to perform the tasks required. If you haven’t guessed by now, let me confirm. I loved the care, patience, expertise, friendliness and professionalism of the Colony Pool Team. While not totally confident in my ability, I am confident in Colony Pool. I look forward our partnership, the weekly check-ups and learning more about pool ownership. Most important, I look forward to working with this wonderful team.
Response from Colony Pool Service of Delaware, Inc.
"Dear [Member Name Removed], Thank you for taking the time to review Colony Pool Service of Delaware, Inc. Our service technicians were happy to provide you with instructions, and what a great idea to use your phone to video so you can go back and see what additional info is needed for backup! For a new pool owner, we are excited for you, and wish you the best. We appreciate your positive feedback, and do ask that you keep us posted to ensure that we meet your expectations. Please call us if there is anything we can help you with in the meantime. Sincerely, Colony Pool Service of Delaware, Inc."
Richard S.
Jun 2016
unknown
Response from Colony Pool Service of Delaware, Inc.
"Thank you for taking the time to share your feedback with us, and happy to hear that Colony Pool Service of Delaware, Inc. has met your expectations. Our objective is to create lasting relationships through positive customer experiences, and look forward to continuing to service your swimming pool."
Tanya G.
Dec 2015
.
Response from Colony Pool Service of Delaware, Inc.
"Thank you for your input on Angie's List. If we can be of any further assistance, please let us know. Sincerely,"
John L.
Jul 2015
The Inspector, Kevin?, did a good job in assessing the pool. He spent around one (1) hour evaluating the pool. The one (1) page report was basic -- only providing three (3) rating levels ("Good", "OK", "Poor") and one (1) short comment per element (when provided). Considering that the whole house inspection was less than twice the cost of the pool inspection and took four (4)+ times longer, we thought that the report would have been more comprehensive (and precise). Even though brief, the information provided seemed very useful.
Response from Colony Pool Service of Delaware, Inc.
"Thank you for your review as we do like to hear back about our service. Our goal is to provide good information to the customer in their decision making as a new pool owner. Good luck."
Katharine M.
May 2015
The original service was good. Its a very busy season and the weather was not helpful in 2014 but it eventually was complete. After some follow up calls in 2015, they sent their tile repair person who was very courteous and helpful in getting things back in working order.
Response from Colony Pool Service of Delaware, Inc.
"Dear [Member name removed], We are in receipt of your review as of today, and we sincerely apologize for the delay in response. We will call you tomorrow to discuss. Thank you for your patience. Sincerely, Tim"
Ellen F.
May 2015
We have used Colony Pool for about eight years. They open and close our above ground pool each year. They have also repaired winter pipe damage and replaced our pump motor when it failed.
They have been punctual, professional, responsive and patient. Their prices have been reasonable. When we have had problems they do not usually handle they worked with us in creative ways to solve them or to recommend other professionals.
They are a pleasure to deal with.
They have been punctual, professional, responsive and patient. Their prices have been reasonable. When we have had problems they do not usually handle they worked with us in creative ways to solve them or to recommend other professionals.
They are a pleasure to deal with.
Response from Colony Pool Service of Delaware, Inc.
"Thank you for your feedback. We appreciate you taking the time, and value your business. Sincerely, Tim"
Susan M.
Oct 2014
unknown
Response from Colony Pool Service of Delaware, Inc.
"Thank you. We sincerely appreciate the positive feedback."
Bob H.
Jun 2014
I have been doing business with Tim Kelly and Colony Pools for over 10 years. Our equipment was getting old and we needed an upgrade. Received several bids, and Colony was the second lowest, but the bid had included the best equipment. The install did have a few challenges, but Colony's team handled it without drama and we are VERY PLEASED with the outcome!
Colony had also refinished our pool a number of years ago and that was also done in the same manner - as promised and as quoted and a great job!
Colony had also refinished our pool a number of years ago and that was also done in the same manner - as promised and as quoted and a great job!
Licensing
State Contractor License Requirements
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FAQ
Colony Pool Service of Delaware, Inc. is currently rated 4.7 overall out of 5.
Colony Pool Service of Delaware, Inc. accepts the following forms of payment: CreditCard
Yes, Colony Pool Service of Delaware, Inc. offers free project estimates.
No, Colony Pool Service of Delaware, Inc. does not offer eco-friendly accreditations.
No, Colony Pool Service of Delaware, Inc. does not offer a senior discount.
No, Colony Pool Service of Delaware, Inc. does not offer emergency services.
No, Colony Pool Service of Delaware, Inc. does not offer warranties.