Benjamin Franklin Plumbing

The hose to my gooseneck faucet had two pin hole leaks, and the replacement hose was an off size in spite of Justin trying to find a replacement. Unfortunately, we could not determine the manufacturer of the faucet in order to easily replace the hose. The faucet was a cheap one, so I’ll have to get a new name brand, but Justin took a while explaining the problem for a minimal fee.

Outstanding. George, Jason, and Chris made a complex job look easy. The new line was pulled under the driveway, under the house, and to the inside. The right size holes were dug at both ends to minimize impact to the property. The team knew what they were doing and it was interesting to watch.

Everything went fine. No surprises. Great to have everything working again!

Great, Justin was a big help and confirms why I have a membership with Benjamin Franklin plumbing.

Plumber Chrissy Klug was very professional and efficient and friendly too.. she gave me a quote before beginning the work to check that I understood the cost., explained the warranty policy Finished the job promptly, took away all the old parts and cleaned up. Also she had called to tell me she was on the way. She can work in my house any time.!

Great experience. We had sump pump installed by another company on Angie’s List and had several problems. B F Plumbing was called to see if could fix flooding of flower beds caused by drainage on our driveway (unsightly also). This was done on an earlier date,found them in phone book. Spent approx $500 to cut off that drainage pipe outside house, sealed, and rerouted as we are on city water & have more options that meet code than orig. sump pump installers were unaware of. Did excellent job. 2nd job- 11/16/2018 sump pump caused swirling of water inside hole @ high rate w/water spewing out around the cover. Plumber from Benjamin Franklin arrived quickly, looked in hole and saw problem immediately-check valve was completely detached & clamp needed to be put back on & tightened-apparently things aren’t properly aligned & also wasn’t tightened enough so came off after about a month- if problem happens again, will need to have pipes cut and completely redone so that things r aligned & fit properly which will be a lot more expensive than fixing valve problem. Hopes are that it will hold. Charged us a VERY reasonable fee & took time to explain problems with original installation. VERY professional. Price given is for both visits.

I placed a request on Saturday during the day via their website for an appointment Monday evening. (This work is being done in a condo that we have just moved out of, and are trying to sell.) By about 1 PM on Monday, I had not received any type of confirmation of my appointment, so I called in. There was no apology or acknowledgement of the breakdown, the lady I spoke with just tried to schedule me. She offered me a 2 PM - 5PM window, but since it was already about 1 and I work in Philly and commute via train, there is no way I could have been in Wilmington in an hour with no notice. So she offered me an appointment for sometime after 5. She also told me that the plumber could not replace the actuator, that she would have to send a tech from One Hour HVAC to evaluate if it actually was the actuator that needs to be replaced (this is the 3rd time the actuator has needed to be replaced, trust me, its the actuator!!) I passed on apt with One Hour, and took the appt for the disposal and the leaky sink. At 4:30, the plumber called my husband and said he could be there in 15 mins (Yeah for being early, I just wasn't expecting it). I arrived right at 5, as security was opening the loading dock gates for the plumber. I met him inside and took him up to my unit. A real estate agent who represents a potential buyer was already in the unit with someone. (note, these people were not introduced to the plumber) The plumber proceeded to criticize the garbage disposal I had bought as basically a cheap POS that I really should not use. He told me he could supply me with a better quality product and I should return this one. All of this in front of the BUYER's agent (or maybe the former buyer's agent!!) Seriously, TOTALLY unprofessional. These people were not in another room, or out of sight, they were right there in front of him. A gentleman who was with the agent said to him "That's your customer." (as in, show some respect, but I think it went right over his head). I should have sent him packing then, but I really just want this condo sold, and had already invested my time and energy on making this appt, I let him proceed. It cost me $359 (not including the disposal itself), and he was there for a total of an hour (I mean from the time he signed into the building to the time he signed out, not that it took him an hour to do the install). I don't make $359/hour or even 1/3 of that! Lesson learned, do not hire Ben Franklin plumbing. Crossing my fingers that this buyer still buys my condo.

They were able to come the day (Saturday) I called. But they came at the end of the day. So when they quoted me $1600 which is about $1000 more than I had expected, I felt obligated to have it done anyway. I wasn't happy about the fact that they replaced my 40 gallon heater with a 50 gallon heater which will cost me 25% more to run and which isn't necessary for my household of 2 people. I wasn't asked or given an option.

Well. No problems.

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They have done several things for me.  They are outstanding. 

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All worked very well. Arrived the day of the call after a leak started. Answered all my questions, did the work quickly, and cleaned up afterward. Everything worked perfectly after installation. All personal from call rep, estimator, and installer were polite and pleasant. I rates price fair because I don't know what the price ranges would be. Bill was as estimated or a little less.

The plumber was punctual and had all the parts and tools he needed with him on the truck.  I had two external hose bibs and neither had worked right for many years, with leaks.  Unfortunately, both locations were low on the foundation and required going into my finished basement.  I had to move shelves and ceiling tile back for access.  The plumber agreed to put in a new freeze-proof fixture at the one location, but said he could not get sufficient access to the other location, so it remains inoperative.  It took the plumber about three hours for the job, removing the old faucet and copper pipe and soldering in the new fixture, which required work in the basement as well as outside.    The plumber offered a contract service and we accepted, since it allowed for a significant discount at the time of service and is supposed to give us priority in any future plumbing needs, as well as continue the discount.   Various contracts were explained, and we selected one that costs about $15 a month, with an automatic deduction from our checking account.   Since we have a 45 year old house, we are likely to need further plumbing repairs so we will try the contract for a while to see if it proves useful.

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It went very well. I liked their promptness, responsiveness and ability to solve the problem quickly. Their price was reasonable. It was an emergency problem, a frozen pipe, and they solved it right away.

They are punctual, easy to work with, and they do quality work.

It's been 6 months since the work was done and no issues.

Their timeliness, professionalism, product and work ethic were what I liked most. They did a very effective job. The price was very reasonable. They gave me a quote and did what they said they were going to do.