Bafundo & Assoc

Gutters: fine. Paid for and complete. Roof: TBD... the work itself seems fine. however, the customer service and communication from the owner was unacceptable and unprofessional to a degree that I cannot even articulate! Upon receipt of the invoice, I emailed a few questions about the charges and completed work, as the scope of work on the proposal did not match that of the invoice. Perfectly reasonable queries for clarification warranting simple answers. Instead of responding with the answers, he replied with a scathing, aggressive, hostile, unprofessional, and downright rude email... that never answered the questions, i might add. This line of communication continued for several iterations and days. Nearly 2 weeks later I finally got an updated invoice, after asking multiple times, which satisfactorily answered my questions and settled my concerns. Why the owner felt compelled to turn a few questions into a full battle royale, I will never know. I would NEVER ever hire them again and I hope their workmanship proves FAR superior to their customer service and attitude.

After a bad snow storm, a water stain formed on my 2nd floor ceiling. I called Bafundo to check out what I thought was a roof leak. I have a 25 yr old roof and I was expecting to be told it was time for a replacement. The team did a thorough inspection of the attic and roof. I was told the water stain formed from snow blowing into the attic. My roof was fine and had a few more years of life than I expected! They also advised of some siding which looked problematic. I will be calling them back when it's time for a repair or replacement.

I had called Bafundo and A. Parker (both A rated) to give us estimates on our kitchen extension roof. A. Parker quoted $1575 after the Angie's coupon for a standard shingle roof (lifetime shingle warranty). Bafundo presented me with an entirely different approach that I thought would address not just the roof, but also the temperatures in the extension. The extension, which has windows on all 3 sides, has always been the hottest room in the summer and coldest in the winter. Bafundo suggested installing a Duro-Last roof, which is VERY different from anything I've ever seen or heard of. It consists of a flexible white vinyl sheet over 1.5" urethane foam panels. My reasoning was that the white roof would reflect the sunlight in the summer, making the room cooler, and the foam would retain more heat in the winter. It was considerably more expensive ($2555), but held the promise of solving not just the need for a new roof, but the room's temperature issues. The main roofs and some of our vinyl siding needed to be replaced because of a hailstorm in which the homes in our area were pounded with golf-ball-size+ hail. Bafundo replaced the entire roof in a single day, including approximately 20 sheets of plywood that had been "fried" by the high temps in the hip roof. The installation included three new ridge vents. Given the total roof area, I found their speed amazing. They used IKO architectural shingles, and the roof looks great. They also replaced the damaged siding and it matches perfectly. After the main roof was completed, they tackled the extension roof. The total time to install this small Duro-Last roof was 1.5 days, and it took a "fixer-upper" employee an additional day to fix some (not all) of the gaffs made by the original installers. We've had a couple of gully-washer downpours since the roof was installed and, functionally, it works; we've detected no leaks four months after installation and we've had lots of rain. The temp in the room is indeed considerably lower during hot days and warmer during cold days. But the issue with this roof is that much of the installation appears to have been done by workers unconcerned with aesthetics. Caulking was not smoothed out, so there are large blobs of caulk in several places around the edge of the roof, some of which can be seen from the ground. The Duro-Last vinyl sheet is run up under the house siding, but after doing that, the siding was not replaced all the way down to the top of the roof. Some siding was dimpled or bent. The roof contained two skylights, which had to be raised 1.5" to accommodate the urethane foam boards. The original workers put aluminum caps over whatever they used to raise the skylight walls. Those caps had a major (1/4") gap under them on the inside, where they can be seen, and one was uneven. The corners of the drywall in the skylights had cracked and were not caulked. These mistakes were later fixed by the "fixer-upper". Because the roof is 1.5" higher than a shingled roof (due to the urethane foam boards), the entire roof has to have vinyl edging. The edging itself looks fine, but they have to use joiners in multiple places. Despite the small perimeter of the roof (~40'), they installed 7 joiners. The reason they had to use so many was later explained to me (has to do with the layout of the urethane boards), but they are nonetheless not attractive. Cleanup: Bafundo uses a subcontractor to do cleanup. They missed some major items. When I started seeing a few nails in the back yard, I asked one of the workers installing the Duro-Last roof for a nail sweeper. My scan of the yard immediately behind the kitchen extension turned up about two dozen nails and staples. I checked the sides and front of the house and found only one nail. Following a gully-washer rain 2 days later, I happened to look into the end of one of the gutter downspouts. It had 53 nails in it (yes, I counted them) poised to s*** onto the driveway. Since none of the other four downspouts had any nails in or near them, I deduced that the cleanup crew had blown the nails from the garage/porch roof gutters into that one downspout, but neglected to subsequently remove them from the downspout exit. No harm done, but the sheer volume of the nails was scary. I also noticed a week or so after the work was finished that the ridge vent for the porch roof was not symmetrical; i.e., the slots on one side of the ridge board were much wider than on the other side. That was subsequently fixed, but this mistake along with the unremoved nails are an indication that the company had not done a careful post-installation inspection of the work. Bottom line: Overall, I would say that Bafundo does a very good job, and does it quickly. The only areas needing improvement are attention to aesthetics on Duro-Last roofs and post-installation checking of the work.

We had a bit of a communication problem but worked it out. He went out of his way to find some out of production shingles that would match my roof. Of the 3 estimates I got he was the only one who noticed that the chimney needed work and suggested that I didn't need the complete roof replaced at this time. I was very happy with this company

We had an appointment for 10am. The agent did not show so at 12pm we called the office and had to leave a message. Someone from the office finally responded at 3pm to tell us that the person who does the estimates did not show up to work that day. This seems like something that they should have known earlier than 3pm - good customer service would have been to call to let us know they needed to reschedule and to do so before 3pm. They did come out the next day to assess the job. When they left they told us they would get back to us in a few days. WE NEVER HEARD BACK. I read other reviews on Angie's List saying the same thing - should have listened and saved us the time. Will never use again.

Needed roof repairs. Loria was extremely helpful and responsive. The quality of work seems to be fine. Cost was reasonable. I really appreciated Loria taking the time to explain what was wrong and what they were going to do to fix it.

We had some water leaking in the roof after hurricane sandy. One leak in the garage ceiling and another in the bedroom on the 2nd floor. I called three different roofers to come by before Bafundo. Two guys recommended a new roof and the third didn't even go up on the roof (Don't know how he is supposed to fix my roof if he doesn't look at it). Bafundo came by and took a look at. He took some pictures and he explained everything to me. Basically it sloppy work by the roofers who built the home first. Nails in the roof without being patched and flashing that was installed incorrectly. Only roofer who came by and told me my roof was in pretty good shape and didn't need replacing (Two Thumbs up for honesty). Repairs went well. The roofer they sent to do the work was friendly and courteous. Its been a year now and my garage and my bedroom are perfectly dry. Just had everything painted. Very nice family run business. Definitely do business again.

He showed up and inspected the door, windows, and roof. He seemed professional and knowledgable. He said he would get back to me with an estimate. After one week I had not heard anything. I called his office and was told that he was still getting quotes on supplies and would get back to me shortly. I never heard from him. I do believe he should have told me if he were not interested in doing the jobs.

Bafundo did a clean job and demonstrated good quality workmanship.

It took a little time to have the skylights manufactured since they were custom, and to get permits from New Castle City - I’m in the historic district - but once they started, they worked very quickly and efficiently to complete the job. I had one problem in a driving rain – called, they came out within two hours to correct the problem and it’s been perfect since. They were occasionally a little slow returning calls and I’m still waiting for some promised photos, but overall it was a very positive experience and I would recommend them.

The employees we dealt with were very professional. The estimate was turned around in a timely fashion and they were on-time for the appointment for the estimate. The seem knowledgeable in their field.

The Daughter the was great, the Father less so. The estimate was turned around in a timely manner. The estimate was detailed. The estimate was a little high compared to others that we had received.

They perform excellent work and stand they behind their work. They’re honest, capable and efficient and really seem to know what they’re doing. Scheduling is excellent. We had received several other estimates and they were a little more expensive but we went with them because the sales person seemed very knowledgeable and gave us a sense of confidence that the work would be done correctly. They also have a very high rating with the BBB.

The work took a team about three days to complete. They were absolutely professional and the clean up was perfect and they did follow up on a detail that needed to be fixed in a timely manner. Of the three estimates I received, their prices were very reasonable. I went with them because when they came out to give me the estimate they actually climbed onto the top of the 3rd floor roof. No other service provider did. The final cost was the same as the initial estimate with them. I would recommend their service to others. I actually called them a few days ago and plan on using their service again soon.

They were very professional . They were on-time and cleaned up after they finished. I had received several other estimates and their was 25 % less expensive than the others and the final cost matched the original estimate. They completed the work in the time-frame they would. To date, I have not had any issues with the work they did and have received an estimate from them to complete the upper portion of my roof.

the repairs were done carefully and attentively to our concerns. the leak that prompted the job is fixed and we're fully satisfied

She came out to inspect. Gave me a rundown of what was needed. Told me my roof was in pretty good shape, but had some shingles missing and my gutters were a mess. On time, professional and nice. Will use again if needed.

We agreed to have work done when time available in their schedule basis. Started a week or so after estimate did work as planned, spent enough time on job to do a proper repair, apparently corrected problem. Cleaned up and left no mess afterwards.

It was a good price. She came out and gave me a price right away. They were early, got the job done. They worked right through for 3 or 4 hours and I liked that.

I was very pleased with them. If I have any additional repairs I need I will call them. It was raining the day they came to do the work and they were able to get it done quickly. They were excellent in everything!

Excellent, excellent, excellent!! I recommend if you're a woman, or elderly, or poor...they are a great business value!!! I called them same day and they came right out and looked at the roof and filled holes. They fixed some flashing around the chimneys. I had another estimate it was double their price. They also fixed my gutter at no additional charge, just put in a screw and made sure it wasn't going to fall off the house. They didn't' ask me for the payment right away, they came back the next day for it.

I really like their services. They were the highest bid I received but the guy seemed knowledgeable. We did not complete the project. However, if we decide to re visit the work we will hire them for the project. He was very helpful with explaining certain things we wanted done.

They were methodical and occasionally paused to deal with emergency jobs elsewhere.

It is a family owned business. He was really good and did a really good job. He did not cheat me into buying a new roof which he so easily could have done. They were above and beyond. Their clean up was excellent.

They were professional and respectful. They were fast as well. They came and did the job right away. They were quick.