JEM Comfort Care logoApproved Pro
Approved Pro

JEM Comfort Care

Thermostat Installation and Replacement,

About us

We take great pride our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Business highlights

Se habla espanol
Emergency services offered
10 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.939 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
5%
3
0%
2
0%
1
0%
Showing 1-25 of 39 reviews
Ben C.
May 2021
5.0
Yes, I recommend this pro
$26,000
Honest and hard working. Could have told me to replace whole HVAC but didnâ t. Fixed the issue and saved me a lot of money.

Gregory H.
Mar 2021
5.0
Yes, I recommend this pro
Installation of a ductless minisplit heating and air conditioner in attached garage. Service was prompt as scheduled. Workers were courteous and professional. Cleaned area when work was complete. Respectful of personal property. A good experience. Highly recommend JEM Comfort Care.

Amanda L.
Nov 2020
5.0
Yes, I recommend this pro
Jem gave us the best deal of all the companies we looked at. Rick was very professional, did what he said he would when he said he would, and provided a quality system.

Michael B.
Jul 2019
5.0
Yes, I recommend this pro
I give him a 10 starts he did a great job! Called at 8:00am was out here in just a few hours! wonderful service

Catherine B.
Jun 2019
5.0
Yes, I recommend this pro
We had a sudden AC issue. Their tech Rick Scott was great, arrived in just a few hours, and fixed the problem. Office and technical staff were personable and professional. Their rates are fair and lower than another estimate I received. This is our new HVAC company for sure!

Nirmal P.
Jun 2019
5.0
Yes, I recommend this pro
Freindly, Reliable, Professional, Affordable........

Andrei K.
Jun 2019
5.0
Yes, I recommend this pro
Heat Pump replacement was completed with no issues.

Mark S.
Sep 2018
5.0
Yes, I recommend this pro

Rick S.
Jul 2018
5.0
Yes, I recommend this pro
Best Home Service Company I’ve worked with

Sharon M.
Jul 2018
5.0
Yes, I recommend this pro
I had problems with the finance company and Above and Beyond handled it. Very helpful.

Donald P.
Jun 2018
5.0
Yes, I recommend this pro
They were very professional and did a great job. He listened to my concerns and addressed them completely. They finished on time and didn't expect payment until the job was complete and I was satisfied.

Lisa C.
May 2018
5.0
Yes, I recommend this pro
Very efficient company to work with. The same person I talked to on the phone was the same person who came out to fix the unit. Very curtious.

Verna S.
Apr 2018
5.0
Yes, I recommend this pro
He was right on time got to work, answered my questions and was very knowledgeable. We just moved into this house, and not familiar with all the workings. While he was looking around he found an open gas line that could have exploded. He capped the line off for us and I am eternally grateful for that.

Terri C.
Oct 2017
5.0
Yes, I recommend this pro
I hired JEM Comfort Care to install a furnace and a/c unit. They were very knowledgeable, respectful and friendly. They exercised patience and professionalism in the removal of my old furnace and was careful not to damage anything in my home. They definitely did an AWESOME job and I was well pleased with the 10 year warranty I received. I would definitely hire them again and highly recommended them.

Daniel D.
Jul 2017
4.0
Yes, I recommend this pro
Lengthy installation, but friendly customer service and good work.

Anthony N.
May 2017
5.0
Yes, I recommend this pro
They were great in every way. I wish I had known about them years ago, when I was stuck with a horrible company, due to their affiliation with the builder of our house. Go with JEM, and you will get top service!

Richard B.
Jan 2017
5.0
Yes, I recommend this pro
Heat not working on a Sunday. JEM got back to me quickly. Never used them before. Had a tech (Rick Scott) here in a few hours, when promised. Very professional, knowledgeable, and after checking a few things diagnosed the problem. Will definitely be my first call for any future Heat or AC needs. Price was extremely reasonable for a service call, especially considering it was a Sunday. Highly recommend them....

Joseph K.
Aug 2016
5.0
Yes, I recommend this pro
My A/C issue was was not the ususal "emergency", however, JEM scheduled a prompt appointment. The Service Rep, Rick Scott was not only professional but very personable and congenial. He promptly attended to the problem and quickly resolved the issue. Before leaving he also gave me good advice regarding future service. Charges were very reasonable.

Gregory B.
Jul 2016
5.0
Yes, I recommend this pro
Their technician, Rick Scott, was exceptional. Very knowledgeable and an outstanding hard worker. He personally installed our split system heat pump into a sunroom addition to our home. We specifically requested for a Mitsubishi 1-ton system (MSZ-FH12NA indoor model paired with a MUZ-FH12NA outdoor unit). We got estimate from 5 different contractors and JEM Comfort Care offered the fairest price and warranty. Go to their website directly and if you're a first time customer, they will deduct 10% off too. We will use JEM Comfort Care for future Heating/Cooling installation and maintenance work.

Brent H.
Jul 2016
5.0
Yes, I recommend this pro
They came out the same day I called eve though they were. Dry busy. The tech diagnosed the problem very quickly. He showed up on time. He called when he was on his way as promised. He gave me a fair price. They also give free estimates. He explained everything he was doing in detail. Definitely would use again!

John B.
May 2016
5.0
Yes, I recommend this pro
Very good company to work with.

Paul T.
Apr 2016
4.5
Yes, I recommend this pro
Good experience

Dave M.
Apr 2016
5.0
Yes, I recommend this pro
JEM was very responsive and took care of me after short notice. Very pleased with the quality of work, pricing, and the end product. It would be a pleasure recommending them to others for large HVAC installations, and services!!

Fred M.
Nov 2015
5.0
Yes, I recommend this pro
On time cleaned up after installation explained operation of the equipment. Very satisfied .I would recommend them to anyone who needs vac work

Oscar R.
Oct 2015
4.5
Yes, I recommend this pro
smooth process, they were on time and finished as agreed. Best price around
Showing 1-25 of 39

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

JEM Comfort Care is currently rated 4.9 overall out of 5.
JEM Comfort Care accepts the following forms of payment: CreditCard
Yes, JEM Comfort Care offers free project estimates.
No, JEM Comfort Care does not offer eco-friendly accreditations.
No, JEM Comfort Care does not offer a senior discount.
Yes, JEM Comfort Care offers emergency services.
Yes, JEM Comfort Care offers warranties.

Contact Information

386 North School Lane, Smyrna, DE 19977

Share project details to get started.