Quality = Exceptional, Customer service = Exceptional, Professionalism = Exceptional, Timeliness = Exceptional, True to their word = Exceptional The team at First State Bath was very professional at every step of the process. They came out to our house to provide us with an estimate of our shower remodel. The representative, Joe(?), came prepared with samples to show us and an iPad with a program that allowed us to see what our shower would look like with the choices we had made. He answered any questions we had and provided us with a detailed estimate of the service that would be provided. The estimate came in one-third lower than a similar estimate from a major big box home improvement retailer. Joe(?) also offered a discount for signing that day, which we gladly accepted. He assured us that the price that was quoted was the final price regardless of what might/could be found upon demolition. No date for remodel would set until they ordered the pieces, which could take several weeks. He told us that we might not hear anything until mid-January because of the holidays (the estimate was done in early December). In late December, I received a call from First State Bath looking to set up an appointment to do the remodel (just as I was starting to wonder when we were going to get the call). The first appointment date didn't work for us, so they asked if December 31 was ok, and that worked for me as I knew I'd be home all day. On December 31, Tim - one of the two workers, arrived just before his scheduled time of 8:00 am. As soon as he arrived, he got right to work with the demolition, but after he explained all that he was going to do. A couple of hours later, a second worker arrived, also named Tim, to help finish the job (we were told ahead of time that two people would be on-site for the job). While the job was being completed, Tim and Tim were complete professionals, punctual, and took care of our home so as not to leave a mess. They did this by putting down drop cloths wherever they'd travel in the house and vacuuming up things that might have fallen outside of the drop cloths. The job was completed much quicker than expected as there were no surprises along the way. When the Tims were ready to leave around 1:30 pm, they provided me with instructions on how to care for our new shower, how much time to wait to use it again, and made sure that I was happy with the job (and I was!). The second/last payment was also done at that time. We paid 40% up front and the rest at the completion of service. We had one minor issue with something the next day, so I called First State Bath to rectify it as they guarantee their work and anything that they touch. Immediately they made an appointment that was convenient for me and came out to fix the problem at no additional charge. The fix took less than an hour and was also done professionally and without a hassle. I've been using the shower for about five weeks now a