CABINETRY UNLIMITED INC
About us
Our company employs less than 25 people and have been the leading experts in kitchen and bath design in Delmarva for more than 40 years.
Business highlights
57 years of experience
Services we offer
Cabinetry Unlimited designers will sit down with you and discuss how to make your kitchen or bath your dream space. After measuring your space and perfecting your design, but to ensure your designer's availability, please schedule an appointment., we will finalize all selections with you then place your order. Once your order comes in, we will professionally install your dream space. Our showroom is open during business hours
Accepted Payment Methods
- CreditCard
Reviews
3.36 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 0% | ||
| 17% | ||
| 0% | ||
| 33% |
Showing 1-6 of 6 reviews
Tana B.
Aug 2017
The remodel of our kitchen and half bath was handled in a professional manner, and the outcome is beautiful. My husband and I felt the price was very fair as well. During the renovation process they even made a couple of suggestions that saved us money. We love both rooms and would definitely use Cabinetry Unlimited again.
Response from CABINETRY UNLIMITED INC
"[Member Name Removed], We are very pleased to hear that you had such a wonderful experience with our company. One of the things that stood out to me in your review, was that the suggestions of our designers helped to save you stress and money. Since our designers have decades of experience between them, they are able to make unique suggestions catered to your specific project. As a company, we value our designers' experience, and we are glad to hear that you do too! Not only do we appreciate the time you took to write your review, but we appreciate doing business with you. We hope that in the future you will look to Cabinetry Unlimited for your future remodeling needs."
Pam M.
Mar 2014
Don gave us a couple of great designs! We had to go "back to the drawing board" after the first because the overall cost for our home remodel was exceeding our budget. The second design, in a different area of the house, was even better than the first. Our kitchen is stunning! The only problem we had was with a delay from the manufacturer. Lesson learned, never sign up to be the first to receive a new cabinet color. Kraftmaid had trouble getting the color right but it didn't cause any real problems on our end... just a few missing doors for a few weeks. During this time, we were always kept informed & never felt panicked.
Our installer was the BEST. We found the entire process to be fun!
Our installer was the BEST. We found the entire process to be fun!
Response from CABINETRY UNLIMITED INC
"First, we would like to apologize for the delay in writing a response to you. We weren't aware of an expired Angie's List account until we made a new account, to which your review merged to, letting us see it now for the first time. However, we are thrilled to hear you had such a great experience with our company and with Don. A delay from the manufacturer can be frustrating, especially when you are on a schedule- something this industry knows a lot about. During a delay, the best thing we can do is make sure you stay informed throughout the entire process, alleviating any stress you may feel. We are happy to hear that Don kept you informed and educated, on top of designing an amazing kitchen with you. Don embodies the great customer service that our company strives to provide each and every client. We appreciate doing business with you and we hope that you keep Cabinetry Unlimited in mind for any future renovations!"
Jacqueline K.
Aug 2013
Originally, I contacted Cabinetry Unlimited, because of a referral from another company that I trusted. I was lead to believe that Don from Cabinetry Unlimited was the best in the area. He was supposed to be meticulous and knowledgeable. During this whole process, this salesman never stopped by to look at my kitchen or introduce himself. That should have been a big red flag, but this was my first time with any type of renovation project. I was trusting his referral.
I was always under the impression that Cabinetry Unlimited was supplying the installation. When someone showed up for the measurements, I found out that Counter Intelligence was doing the job. The only thing that Cabinetry Unlimited did was remove my old countertop and charge an enormous fee for handling the cost of the granite.
I was told the day before installation that Counter Intelligence would not be able to install, because the granite was not delivered. Of course, they blamed it on some new guy, but I have a feeling the granite company doesn't communicate well with their supplier. Upon the day of install, their crew was late and they rushed through the job like my house was on fire. When I saw how poorly the install was going, I called the salesman, D.N. and talked to his secretary. I told her that he should be here and that I needed to talk to him immediately. I didn't get a call back until the next day. So much for his concern!
By the next day, the damage had been done and I was not happy. I took pictures and when I finally talked to Don, from Cabinetry Unlimited, he came by and agreed that it was a shoddy job. He took pictures and told me that I would need to give Counter Intelligence a chance to rectify the situation. So, I agreed.
Counter Intelligence also sent someone to look at the problems...poor fit for kitchen bar, the undermount sink was mounted crooked. The granite counters were not even on each side of the stove, electrical outlets were left without plates, etc. When they finally got back to me with a solution, I was told that they had enough of the original slab to cut another piece for the poorly fitting bar and they would remove the sink and remount it. BUT, I would not be guaranteed that the granite holding the sink would not crack. If that happened, we would need to start from scratch. The problem was that I didn't have that kind of time. This is a rental property and I had rentals starting in two weeks.
My biggest problem with both companies is that they lied to me. What they didn't know, was that I took pictures of the granite slab in the warehouse and had done a layout of exactly how it had been cut. There was no way they could have any extra to cut a new bar. Instead, they had another slab shipped to them and it didn't even come close to matching. They finally admitted to it when they saw the color did not match.
When they brought the slab for installation, I had them hold it up to the original counter that was installed and took pictures. The salesman from Counter Intelligence came by and I told him that I wasn't accepting the color match of the granite that was cut for the correction. Instead, I told him that I wanted to leave it as is and I expected a decent discount for my problems.
They did finally discount the total cost of the job, but not without a lot of haggling and threats of a court case.
I was always under the impression that Cabinetry Unlimited was supplying the installation. When someone showed up for the measurements, I found out that Counter Intelligence was doing the job. The only thing that Cabinetry Unlimited did was remove my old countertop and charge an enormous fee for handling the cost of the granite.
I was told the day before installation that Counter Intelligence would not be able to install, because the granite was not delivered. Of course, they blamed it on some new guy, but I have a feeling the granite company doesn't communicate well with their supplier. Upon the day of install, their crew was late and they rushed through the job like my house was on fire. When I saw how poorly the install was going, I called the salesman, D.N. and talked to his secretary. I told her that he should be here and that I needed to talk to him immediately. I didn't get a call back until the next day. So much for his concern!
By the next day, the damage had been done and I was not happy. I took pictures and when I finally talked to Don, from Cabinetry Unlimited, he came by and agreed that it was a shoddy job. He took pictures and told me that I would need to give Counter Intelligence a chance to rectify the situation. So, I agreed.
Counter Intelligence also sent someone to look at the problems...poor fit for kitchen bar, the undermount sink was mounted crooked. The granite counters were not even on each side of the stove, electrical outlets were left without plates, etc. When they finally got back to me with a solution, I was told that they had enough of the original slab to cut another piece for the poorly fitting bar and they would remove the sink and remount it. BUT, I would not be guaranteed that the granite holding the sink would not crack. If that happened, we would need to start from scratch. The problem was that I didn't have that kind of time. This is a rental property and I had rentals starting in two weeks.
My biggest problem with both companies is that they lied to me. What they didn't know, was that I took pictures of the granite slab in the warehouse and had done a layout of exactly how it had been cut. There was no way they could have any extra to cut a new bar. Instead, they had another slab shipped to them and it didn't even come close to matching. They finally admitted to it when they saw the color did not match.
When they brought the slab for installation, I had them hold it up to the original counter that was installed and took pictures. The salesman from Counter Intelligence came by and I told him that I wasn't accepting the color match of the granite that was cut for the correction. Instead, I told him that I wanted to leave it as is and I expected a decent discount for my problems.
They did finally discount the total cost of the job, but not without a lot of haggling and threats of a court case.
Response from CABINETRY UNLIMITED INC
"We would first like to thank you for your honest review, and would like to apologize for such a delay in responding to you. We recently opened an Angie's List account to find that one had already been opened in our name, allowing us to see older posts that we didn't know about. That being said, we would like to apologize for your experience. Here at Cabinetry Unlimited, we pride ourselves on our customer service. Many times, things do not go as planned with renovations. When this happens, the only thing we can do is try to rectify the mistakes made. In your review, it would seem that Don did just that, which we are happy to hear. We are very unhappy with the experience you had with [redacted]. Unfortunately, you were not the only unsatisfied customer, causing us to end our partnership with them years ago. We now have partnered with other companies that receive rave reviews for their work. This may not make up for your terrible experience, but it does ensure that it doesn't happen to anyone else in the future. Again, we would like to offer our sincerest apologies for your project. We are happy to hear that the problem was eventually corrected and you were monetarily compensated. Hopefully in the future, if you have another project, you will allow us to change your mind about our company."
Kevin B.
Jul 2013
It was horrible. It's been 4 months and they are still not complete. The problems started with the significant design flaws by Don and the lack of sharing specific and relevant information. The installation was full of mistakes. The counters and vanities have had to be replaced 2x. Ther Colors on cabinets don't match. The owner has made no attempt to make it right. It has been a fight the whole way. Do not use them for even the simplest job.
Response from CABINETRY UNLIMITED INC
"We would like to thank you for your review, and apologize for the delay in responding to you. We recently opened an Angie's List account, not realizing one had already been opened in our name. The reviews from the old account merged to our new account, allowing us to read them for the first time. We deeply regret that you didn't enjoy the quality of our products or service. We pride ourselves on educating our clients and correcting any problem, should they arise. If you would please call the store at 302-436-8696, we would like to further inquire about your project and see how we can rectify the situation. Thank you for your honest review and we hope to hear from you."
Pam M.
Jun 2013
The designer Don Newson, was patient, imaginative & thorough. I say patient because my husband & I completely changed the configuration of the kitchen just before it was time to order. We were remodeling more than the kitchen & the overall cost resulted in our changing our plans. Our second design is perfect & I LOVE our new kitchen! There are so many special details from the beautiful quartz counter, unusual knobs & the black granite sink to the special touches: a pop up shelf for my heavy mixer, extra sturdy slide out trays, dividers for cookie sheets & special trays for silverware.
The cabinet maker (Kraft Maid) had a very difficult time with the production of our cabinets since it was a brand new color for them. They held back parts when quality control wasn't satisfied (& I appreciate that) & it's finally completely finished a little more than three months after ordering.
The cabinet maker (Kraft Maid) had a very difficult time with the production of our cabinets since it was a brand new color for them. They held back parts when quality control wasn't satisfied (& I appreciate that) & it's finally completely finished a little more than three months after ordering.
Response from CABINETRY UNLIMITED INC
"The team at Cabinetry Unlimited would like to thank you for taking the time to write a review about your experience with us. We are thrilled that you love your kitchen, especially the unique touches. Those few details truly transform a great kitchen into the kitchen of your dreams. We try our best to make sure everyone loves their kitchen as much as you do! We thank you for your business and hope that if you have a renovation need in the future, we can help transform that space into another space of your dreams!"
Connie K.
Apr 2012
oven
Licensing
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FAQ
CABINETRY UNLIMITED INC is currently rated 3.3 overall out of 5.
CABINETRY UNLIMITED INC accepts the following forms of payment: CreditCard
No, CABINETRY UNLIMITED INC does not offer free project estimates.
No, CABINETRY UNLIMITED INC does not offer eco-friendly accreditations.
No, CABINETRY UNLIMITED INC does not offer a senior discount.
No, CABINETRY UNLIMITED INC does not offer emergency services.
No, CABINETRY UNLIMITED INC does not offer warranties.