Heather's Home Works LLC

ZERO STARS - DO NOT RECOMMEND - HORRIFIC CUSTOMER SERVICE and MEDIOCRE CLEANING AT BEST! I hired Heather’s Homework’s for 2 things - first, for a post construction clean and then secondly, for a regular clean. Despite the fact that I emphasized over and over that this was a post construction clean (and thus lots of dust and dirt in many places), they gave me a “spring clean”. While the most obvious dirt and dust was gone, they did not even come close to doing the work that I asked them to do. Window frames were undone, there was dust, dirt and grime under the bed and bowls that had been sitting on a table were dusted around vs being moved and the entire piece of furniture dusted (literally could see the “ring” where the bowl sat). So after paying them $1200 to clean a 1500sqft house, I had to personally spend 2 hours cleaning after them. I spoke to them about it and they asked me how I’d like them to rectify it. I offered a relatively easy solution to rectify (cleaning one set of windows on the front porch) and the told me they “couldn’t do that” but they’d figure out a way to perhaps “discount” my next cleaning. Which brings me to the second cleaning (which, I should have cancelled but thought I’d give them a second chance). I was told that they’d arrive between 11am - 1pm and so I planned my exit from the house accordingly (we were moving out so that renters could start renting). At 8:45am I heard someone enter my home and it was Heather’s Homework’s. When I said “my messages said you’d arrive between 11am - 1pm”, the cleaner (who was professional and kind) said “I was told to be here between 8-10am. I checked my phone and sure enough there was a text that I received less than 10 mins before she walked through the door that said they were coming between 8-10am. I spoke to the main office and they said “well we had someone cancel so we had to come earlier”. When I explained that I wasn’t ready for them to be there (was still washing comforters and cleaning out the refrigerator and loading my car with items) they told me “if you arent’ able to get the house ready for cleaning now, we won’t be able to clean for you today - this is the only time we can clean your house”. THIS is the type of customer service that Heather’s Homework’s offers - it has nothing to do with the customer at all (well at least not this customer - apparently I was being penalized for another customer’s cancellation, assuming that this was true). So within 15 mins I moved enough things around so that they could start cleaning and they then got to work while I finished the rest of my packing, etc. And then to add insult to injury, apparently, the cleaning supposedly took them an extra hour (perhaps a combo of the 15-ish minute delay AND because they were supposedly doing a better job to make up for the last failed cleaning) which they then charged me extra for! So I paid an extra $100 to my original quote and then they “discounted” me $50 for the prior poor cleaning. So despite their poor customer service and their poor cleaning, they still found a way to make me pay them even more money! So over $1500 I paid to this company for 2 cleanings - one of which was POOR cleaning at best AND in the second one, I was extremely inconvenienced because one of their other customers cancelled on them and they thought it was acceptable to show up to my house more than 2 hours earlier than my scheduled appointment time. Is this really a company you want to hire? I am an enormous fan of hiring and supporting small businesses but THIS is a prime example of a small business you should NEVER HIRE

Went very well. I had to go behind them a little as some things weren't cleaned as well as they should have been. Keep in mind this was their first time at my home.

Having never hired anyone to clean my house I was a little nervous. The entire process went smoothly from the moment they walked in the door for the estimate to the final bill. Kind and helpful---professionalism at its best!!

There seemed to be an issue after every single cleaning and we finally had to pull the plug on them. They leave left lights on, blinds open, dirty toilet seats, dirty kitchen counter tops, and most recently broke an anniversary gift and never contacted us even though the note they left said they would. There is no consistency or quality control in their service. A simple walk through the house would uncover these simple issues and allow for remedy before they left.

Very well and company has been very responsive.

Job performance was lacking

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We recommend Heather's Homeworks for future cleaning needs.

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I am delighted with the dependability and thoroughness of Heather's HomeWorks!  I am a clean freak and each time the two or three person team has cleaned my house I have been satisfied.  They do exactly what they say on their website, they clean baseboards, wipe down the front of cabinets and clean the floor under kitchen cabinets!  

Dust left under and around bed; dust left on floor in mudroom; toilet bowls not cleaned; bathroom sink not cleaned; broke welcome light in window and left shards of glass on the floor for my dog to get into; unplugged phone when cleaning; moved furniture up against light timer and screwed up mechanism; cleaned microwave and did not replace the plate in correct position.

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The 2 girls arrived right on time and starting cleaning away.  They did a great job.  They hand cleaned the baseboards, door frames, etc.  The manager even came to the house to check on the girls and make sure everything was going OK.  We were very pleased with the service and would definitely use them again.

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Most every month I am very pleased with the results. Should they did not seem to meet my expectations they always made an effort to correct the problem. I would highly recommend Heathers Homworks for all your cleaning needs. They are a professional,caring family oriented company. You will not be disappointed.

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Heather and Logan sent a team of 3 over to clean my home. There is a Team Leader and 2 assistants. The team was on time, and completed the job within the time Logan had stated they would (about 3 hours.) I found the work to be very good, and my husband (who can be even pickier than I am) did a "white glove test" on the tops of door frames and art work...which the team passed! I had requested that the beds be made with fresh sheets, and found them to be very nicely done with hospital corners...I was very pleased with this attention to detail. The house looked great and I intend to use Heather's for our cleanings.

They were fabulous. They call when they are on their way and notify you if they have a scheduling issue. They are always prompt with their appointments. The crew she has is great. They do high quality cleaning and are very thorough. They are quick with their work. I trust them completely in my home. We have recommended them to many people down here. I have no ideas for improvement and they are just an excellent company to work with.

The team of three were here for three hours and cleaned 3 1/2 baths, 4 bedrooms, the living room , dining room, kitchen and
a separate sitting room off the kitchen. Also included, was a large loft at the top of the stairs. I have carpet upstairs and hardwoods on the first level, which they came prepared for. The hardwoods were shiny and clean when they left, and my whole house sparkled.