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About us
It is our pleasure to welcome you to Troy Granite. Troy Granite is a family owned granite fabrication factory with over 25 years experience on natural stone industry. From estimator to shop worker, from manager to driver, from secretary to installer, from designer to machine operator; we have more than 50 fully trained members in our family working same mentality everyday: to treat our customers the way we want to be treated. We are Delaware State based, licensed, and a fully insured corporation, serving Pennsylvania, Maryland and south New Jersey. Providing granite, marble, flooring and more. The mission of our business is; • Provide affordable luxury to our customers • Add values to customers’ homes. • Infuse moment of stress free and happy procedure • Enjoy beauty of natural art on the stones in the state of the art showroom • Gain a lifetime friendship.
Business highlights
20 years of experience
Services we offer
Residential and commercial kitchen counter tops, custom kitchen cabinets, flooring & tiles., natural stone, steps
Accepted Payment Methods
- CreditCard
Reviews
4.562 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 15% | ||
| 2% | ||
| 3% | ||
| 5% |
Showing 1-25 of 62 reviews
Amanda B.
Dec 2018
My first impression of Troy Granite was its avery large warehouse. Walk inside and Bam beautiful stone displays, clean, neat, and friendly staff. The entire experience was simple, The sales personnel explained everything I needed to know about the process and the products. The counter tops are beautiful. I recommend Troy Granite for counter tops and stone projects to everyone.
Jim B.
Sep 2018
We found a piece of stone that we loved in their showroom and was assisted by a very helpful and friendly sales person (Jaime) who was our contact through the whole job. When the new cabinets were installed, we scheduled a template person who arrived promptly and made measurements with laser scanner. The layout arrived quickly via email which I approved for stone cutting. Installers arrived on time schedule and did excellent job. Countertop looks just as beautiful as I had hoped. This is my second experience with Troy as I also had kitchen countertops done a few years ago.
Brian D.
Jan 2018
We had an issue with the delivery of the wrong stone. Communication errors on both parts
RALPH G.
May 2017
The work went quickly and as promised. When my plumber took the new faucet out of the sealed box, he found a crimp in one of the leads. After installation, this caused a high pitch noise when the faucet was running. Troy quickly sent another faucet for the plumber and all is well.
Response from Troy Granite
"Thank you for your kind words. Thank you for your business."
Jacquelene S.
Apr 2017
Love the stone hate the seams. We finally had to have someone else come in after several attempts to "fix" the seams that were cut horribly with a dull blade. They had no problem running to the back with our check, but getting anyone to return our calls was like pulling teeth. FInally we reported them to BBB. Apparently so did others I wish we would have looked there first. They lied and said that they contacted us etc. If you have a counter that requires seams. RUN !! We paid $5,000 for a beautiful stone and a two month long headache. It would have cost more money to take them to court. By the all was said and done we spent way too much time on the counter in addition to days of loss work while we sat home waiting for them to show up and fix something that they couldn't do. We should have demanded that they rip out the entire counter and start over. It was just way too time and money to deal with them any further
Response from Troy Granite
"Thank you for your review. We appreciate hearing both when we do well and where we can improve. We pride ourselves on our reputation built by great customer service and quality workmanship, the reason we have a high number of good reviews because we always stand behind our works. As you know most kitchens get seems because of the layout of the kitchen or the size of the stone etc. however we do have computer layout, and we did show you exactly computerized layout where the seems are going to be."
Rocky R.
Dec 2016
Installers were professional and very cooperative. Salesman and cutting of granite extremely poor with no customer support or effort to correct crooked and short cuts on 3 pieces of granite. Company stated there were 3 different pieces, but marks on bottom of granite was same leading me to believe they re-cut the incorrectly cut granite more than once. All this making it worse each time. Worse, the salesman continued trying to pawn this crap off on my family. Disgraceful and very unprofessional. Do Not go here for your business.
Aaron F.
Jun 2016
unknown
Haiqing S.
Mar 2016
unknown
Response from Troy Granite
"Thank you for your A rating and business."
Darin B.
Feb 2016
Their responsiveness was pretty good. I know it is all individualized and people have different preferences. I wish they could have helped me better know what I was looking for. Basically, they did not really provide me with much guidance or help. They did the job quickly.
Response from Troy Granite
"Thank you for your review and business."
Roy A.
Dec 2015
unknown
Response from Troy Granite
"Thank you very much for taking the time to write your thoughts. We always appreciate hearing from our customers both to know where we are doing well and where we can improve. We are glad to know that you are pleased with your countertop and look forward to working with you again should you have any future projects."
Jacquelene S.
Oct 2015
The beginning was great. When we went in prior to fabrication were told that we would have seams. I wasn't thrilled, but accepted the fact that the counter may not match, however having a thick seam/line directly down the center was not what we expected. I commented on the sheet before the installers left and made the mistake of paying them. They must have driven directly to my back to cash the check when they left our home.
1. We should have put it on a credit card at least so that we could dispute this. They came out the first time and the manager tried to tell my husband there was nothing wrong but sent the installers back in an attempt to "fix" the seam. They came out and said, there was nothing they could do. We called back again. Despite calling for several days without a response we filed a complaint with the BBB. Once we had them involved they returned the call and sent someone out again to try to change the color of the 1/4 inch white line down a black granite counter. I won't even go into the seams behind the sink. The seam itself is not only thick, but not even close to the color of the counter. It's obviously chipped because the blade was dull. I posted pics on Houzz after being told by several contractors that this was completely unacceptable to make sure that we were not beign overly picky. We were told that this was one of the worst seams people have ever seen.
I can't even tell you how disgusted we are. Troy Granite's version of the truth is completely warped. Getting them to turn a phone call and come out was like pulling teeth. What got us the most was when they said they spent hours at our house and then called them to say how happy we were. Their days must seem really long because the "hours" they spent in reality were 20 minutes long - tops. I don't know who were talking to but it certainly was not us. If you look at the BBB site for them there are 4 complaints filed in the past few months. No, they never once called us to follow up.
Unfortunately we will have to take them to court to resolve this. We did not pay for the $1800 special. We paid almost $5000 for a breathtaking granite counter with visible lines from several feet away. I wanted a counter that says "wow". I sure got it. ..smh
1. We should have put it on a credit card at least so that we could dispute this. They came out the first time and the manager tried to tell my husband there was nothing wrong but sent the installers back in an attempt to "fix" the seam. They came out and said, there was nothing they could do. We called back again. Despite calling for several days without a response we filed a complaint with the BBB. Once we had them involved they returned the call and sent someone out again to try to change the color of the 1/4 inch white line down a black granite counter. I won't even go into the seams behind the sink. The seam itself is not only thick, but not even close to the color of the counter. It's obviously chipped because the blade was dull. I posted pics on Houzz after being told by several contractors that this was completely unacceptable to make sure that we were not beign overly picky. We were told that this was one of the worst seams people have ever seen.
I can't even tell you how disgusted we are. Troy Granite's version of the truth is completely warped. Getting them to turn a phone call and come out was like pulling teeth. What got us the most was when they said they spent hours at our house and then called them to say how happy we were. Their days must seem really long because the "hours" they spent in reality were 20 minutes long - tops. I don't know who were talking to but it certainly was not us. If you look at the BBB site for them there are 4 complaints filed in the past few months. No, they never once called us to follow up.
Unfortunately we will have to take them to court to resolve this. We did not pay for the $1800 special. We paid almost $5000 for a breathtaking granite counter with visible lines from several feet away. I wanted a counter that says "wow". I sure got it. ..smh
Response from Troy Granite
"Truthfully, we are very surprised to read that this customer is not fully satisfied. The customer was unhappy with the seam. We advised them that replacing the piece would not be a good option as it poses a risk of breaking both pieces that are seamed together along with the high possibility that it will not match. We suggested that we should instead adjust the color of the epoxy in the seam and repolish the seam. After 1 attempt, the customer was still not satisfied, so we agreed to replace the piece if we could not get the seam to their satisfaction. We sent a team out with a new piece with the instructions to attempt to redress the current seam, and if it is not satisfactory that they were to replace the piece in question. After working several hours on the pieces redressing the seams, the customers were fully satisfied. They called the office to let us know that the countertops looked good and thanked us for following through. As far as they last communicated to us, the customers were fully satisfied with the countertops. This was the last that we heard of this issue until the customer responded on the BBB website that they wanted a partial refund. So again, we are surprised at this response. We pride ourselves on both our customer service and quality workmanship and we stand behind our work. We know that we are not perfect, and we admit to it when we make a mistake and then we make it right. We know that we won’t always do everything perfectly the first time, but we will always make sure that it is right in the end and that we do right by the customer."
Bill O.
Sep 2015
unknown
Response from Troy Granite
"Thank you very much for your review. We do appreciate you taking the time to write your thoughts and we apologize that our response was not a quick one. The sales manager that you contacted was out sick when the issue occurred and so was unable to get back to you in a timely manner. As his absence was unexpected he did not have his messages forwarded to another associate. So, again, we are sorry for the delay but hope that you enjoy your new kitchen for many years to come. Thank you, Dan"
Jennette D.
Sep 2015
unknown
Response from Troy Granite
"We are happy to help. Thank you for your business."
William K.
Jun 2015
unknown
Response from Troy Granite
"I would like to thank you for your kind words and business."
John H.
Mar 2015
My wife and I could not be happier with our new kitchen countertops from Troy Granite! We considered four area companies to do the job and chose Troy Granite based on their competitive pricing, material selection, and reputation for quality. Looking at the beauty and craftsmanship of the finished product, I am convinced that we chose the right company and I can recommend them without reservation.
The sales staff was courteous and knowledgable, but never pushy as we made our selection over the course of several showroom visits. We were pleased that the templating process, which uses digital technology, did not require that our existing countertops be removed for measurement, so we were not left without the use of the kitchen.
The installation process went off without a hitch. The installation team arrived on time and were courteous and professional. They removed the old countertops, installed the new ones along with the sink and faucet, polished the countertops, cleaned up the kitchen, and then spent time explaining how to clean and care for the granite surfaces. I should also mention that the faucet we selected happened to be out of stock on the day of the install; as a replacement, Troy offered a selection of upgraded, more expensive models for us to choose from and installed our choice at no additional charge. The plumber, who arrived as the countertop installation neared completion, completed the job by connecting the sink and the faucet and installing a new garbage disposal.
The sales staff was courteous and knowledgable, but never pushy as we made our selection over the course of several showroom visits. We were pleased that the templating process, which uses digital technology, did not require that our existing countertops be removed for measurement, so we were not left without the use of the kitchen.
The installation process went off without a hitch. The installation team arrived on time and were courteous and professional. They removed the old countertops, installed the new ones along with the sink and faucet, polished the countertops, cleaned up the kitchen, and then spent time explaining how to clean and care for the granite surfaces. I should also mention that the faucet we selected happened to be out of stock on the day of the install; as a replacement, Troy offered a selection of upgraded, more expensive models for us to choose from and installed our choice at no additional charge. The plumber, who arrived as the countertop installation neared completion, completed the job by connecting the sink and the faucet and installing a new garbage disposal.
Response from Troy Granite
"I would like to thank you for your kind words and business."
Susan H.
Mar 2015
unknown
Response from Troy Granite
"I would like to thank you for your kind words and business."
Scott R.
Mar 2015
unknown
Response from Troy Granite
"I would like to thank you for your kind words and business."
Judith W.
Feb 2015
unknown
Jack K.
Jan 2015
came at appointed time - installed at appointed time - very easy to deal with - will use again
Response from Troy Granite
"Thank you very much for your business. It was a pleasure to doing business with you."
Cindy K.
Jan 2015
We ran into an issue with one. We had picked out the top, and when we had given them the dimensions to cut it, they could not find the top. We were able to find a top that was close to the same, so we were able to work with that. They stood behind their service and let us pick out something similar. When they came for installation, they were on time and it went really quick and smooth. They cut the faucet handles on site and they didn't leave it very messy. They did it orderly. I would recommend them.
Response from Troy Granite
"We are glad that if we were able to keep you happy as a customer. Thank you very much for your business."
Dennis F.
Dec 2014
BEWARE ! They Do Not back their products ! The special faucet they supplied was defective and failed in less than 60 days! After being ignored and stonewalled by their customer service people we were forced to hire our own plumber to clean up their mess! Arguing with their "customer service" guy is not my idea of fun! Especially when told we were on our own to have it fixed after spending over $2400. Terrible Experience! Use these people at your own risk!!
Response from Troy Granite
"We, Troy Granite, appreciate all sincere feedback, whether it is from customers thanking us for their beautiful new kitchen or from a customer who is not 100% satisfied. Customers choose Troy Granite because we believe in quality workmanship and we stand behind our work, treating every kitchen as if it were our own. If any customer is not fully satisfied for any reason, we do our best to resolve any issue as soon as possible. This situation is a bit different. The customer was fully satisfied with the granite countertop and the work we did to install it; however, two months after the installation, the faucet handle broke. The customer claims that they did nothing unusual, nor were they overly rough with the faucet. We did not argue this point. While we have not had anyone else break the handle from the faucet, it is entirely possible that there was a problem with that particular faucet. Unfortunately, no matter how good a particular faucet or sink is, there will always be a few defective products. While we often provide sinks and/or faucets with granite countertops, those products are not warrantied through us; however, all sinks and faucets that we sell carry a manufacturer’s lifetime warranty. Just as when you purchase a faucet through Lowes, Home Depot or any other supply store, the faucet is warrantied by the manufacturer. As well, when you purchase a new home, the appliance warranties are not supplied by the builder, but the appliance manufacturers. If your new stove breaks after 3 months, it is the stove manufacturer that repairs or replaces it, not your home builder. If there is ever an issue with any product that we sell, we work with the customer and with the manufacturer on the customers’ behalf to ensure that they receive proper warranty service. Despite the faucet warranty being supplied by the manufacturer, we, Troy Granite offered to replace the broken faucet at no charge. We simply asked that the customer bring the broken faucet in and we would give them a new one. The customer said that he felt that we were responsible to connect the new faucet as well. When it was explained that to hook up the new faucet we would have to send, and therefore charge for, a plumber the customer said that was unacceptable and demanded that we hook up the new faucet at no charge. When we informed the customer that we could not do so, he became aggressive and said that he worked with realtors and that if we did not comply he would smear our reputation as much as possible until we did what he wanted. We reiterated to the customer that we were still willing to supply him with a new faucet and even sent an employee to his house to exchange faucets. Rather than supplying us with the broken faucet, the customer simply left a note instructing our employee to leave the new faucet at the front door. We did so, despite not receiving the damaged one in return. We pride ourselves in quality customer service and in going the extra mile to ensure our customers are fully satisfied. Unfortunately, for some customers, the extra mile is not enough. We regret that we are not able to fully please everyone, but we continue to do our best in all that we do knowing that quality craftsmanship and quality service speak for themselves."
John S.
Oct 2014
It went excellent.
Response from Troy Granite
"Thank you very much. Enjoy your new kitchen."
Mary K.
Oct 2014
unknown
Response from Troy Granite
"Thank you very much; enjoy your new kitchen."
Andrew K.
Sep 2014
Working with Troy Granite from the showroom to the install was a breath of fresh air. The showroom visit was pleasant, educated staff that helped when needed but did not aim to hard sell anything. I enjoyed the no pressure atmosphere and walking around to see all the choices. Once I decided on what I wanted the paperwork process with Fatih was a breeze. He set clear expectations of timing for follow up appointments and delivered a great product at a very competitive price.
Two days after our order was placed, a team of two people came out to the house to measure the bathrooms, they were polite and arrived exactly on time for the appointment, they were in and out within 20 minutes and went over everything before they left to assure we were satisfied with their visit as well as moving to the next steps.
Next came install day. Again a team of 3 very polite men arrived and explained what they were doing and introduced themselves. They arrived exactly on time and called 30 minutes before arriving as a heads up. They worked quickly and very cleanly, we remarked how we didn't even need to touch up any paint in the bathrooms with them removing countertops and installing new ones. They did a phenomenal job and we were super impressed. Upon leaving they again went through a checklist to make sure everything went as planned and it did.
I would absolutely recommend Troy Granite with confidence. You cannot go wrong with them, and we look forward to doing our kitchen in the future with them. Keep up the great work and great customer service!
Two days after our order was placed, a team of two people came out to the house to measure the bathrooms, they were polite and arrived exactly on time for the appointment, they were in and out within 20 minutes and went over everything before they left to assure we were satisfied with their visit as well as moving to the next steps.
Next came install day. Again a team of 3 very polite men arrived and explained what they were doing and introduced themselves. They arrived exactly on time and called 30 minutes before arriving as a heads up. They worked quickly and very cleanly, we remarked how we didn't even need to touch up any paint in the bathrooms with them removing countertops and installing new ones. They did a phenomenal job and we were super impressed. Upon leaving they again went through a checklist to make sure everything went as planned and it did.
I would absolutely recommend Troy Granite with confidence. You cannot go wrong with them, and we look forward to doing our kitchen in the future with them. Keep up the great work and great customer service!
Fred E.
Aug 2014
The sales manager (Onur) was very accommodating - took lots of time with us helping us pick out granite. We picked out a good product and like it very much. We bought the tile and granite from Troy ... and they are both beautiful
We had an issue with the leveling of our cabinets but the carpenter (subcontracted by Troy) stayed with it and got the cabinets leveled. It was a huge job - he spent more than 7 hours getting the cabinets leveled. The only issue was with the toe kicks - they were removed and not put back. The carpenter would not answer my numerous phone calls. I had to hire someone to put them in for me.
The granite installers were very, very understanding. They had to spend the day doing other jobs because we didn't have the cabinets leveled. But they were so kind and when it finally came time to install the granite, they were polite and very professional. They were at our house until 8:00 at nite! But they did a great job and we love the granite. Very happy.
The tile backsplash installers were absolutely wonderful. They were efficient and professional. The did excellent work and the backsplash looks exactly like we wanted it to. Very happy.
All in all, we had an extremely positive experience with Troy and will use them when we do our master bath renovations. Very satisfied - wonderful job.
We had an issue with the leveling of our cabinets but the carpenter (subcontracted by Troy) stayed with it and got the cabinets leveled. It was a huge job - he spent more than 7 hours getting the cabinets leveled. The only issue was with the toe kicks - they were removed and not put back. The carpenter would not answer my numerous phone calls. I had to hire someone to put them in for me.
The granite installers were very, very understanding. They had to spend the day doing other jobs because we didn't have the cabinets leveled. But they were so kind and when it finally came time to install the granite, they were polite and very professional. They were at our house until 8:00 at nite! But they did a great job and we love the granite. Very happy.
The tile backsplash installers were absolutely wonderful. They were efficient and professional. The did excellent work and the backsplash looks exactly like we wanted it to. Very happy.
All in all, we had an extremely positive experience with Troy and will use them when we do our master bath renovations. Very satisfied - wonderful job.
Response from Troy Granite
"Hi, I am glad your experience was good with us. Enjoy your new kitchen. Let us know if we can be any more help to you."
Licensing
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FAQ
Troy Granite is currently rated 4.5 overall out of 5.
Troy Granite accepts the following forms of payment: CreditCard
No, Troy Granite does not offer free project estimates.
No, Troy Granite does not offer eco-friendly accreditations.
No, Troy Granite does not offer a senior discount.
No, Troy Granite does not offer emergency services.
No, Troy Granite does not offer warranties.