Porter Chevrolet

I was quoted that the repair would only take 4 days from the Tuesday 12-6-16 drop off and would be ready for pickup on Friday 12-9-16, due to the unforseen accident it was then quoted on Monday 12-12-16. I didn't receive a call until Tuesday 12-13-16 stating that they ordered a passenger side headlight instead of the driver side lamp that I needed, pushing delivery to Wednesday 12-14-16. On Wednesday, I received another phone call stating that they had received yet another passenger side lamp and needed to reorder yet another lamp which finally arrived late on Thursday afternoon and would be installed Friday 12-16-17 and ready for delivery then. Unfortunately, I had to work my part time job on Friday and wasn't able to pick up my car until Monday 12-19-16. I informed them that my full time job as an Uber driver wouldn't allow me to drive the rental car that was provided to me from the insurance company which cost me a substantial amount of income (at Christmas time). My car is a 2007 and has the original passenger lamp which was very dull and would not match the new driver side lamp in color or brightness, I asked them if they were going to address this issue by sandblasting it to make it as close to a match as possible and I was informed that they don't do that, but after having my car for an additional week, I suggested that they use one of the 2 new passenger lamps they received in error for my inconvenience to which they responded, we can't do that, we will polish it so it looks somewhat equal. On Monday 12-19-16, I finally get my car back only to find a soda can in my cup holder that wasn't mine, the paper floor mat from the shop, they didn't replace the vanity tag on my front bumper, and to top it off...they didn't properly re-aim the headlights so I am now forced to use my high beams when I drive at night !?!? I emailed all of these concerns to my body shop advisor who stated he forwarded my concerns to his manager and it's been exactly 1 month and I have heard nothing from them. The paint match was good, the work that took 2 weeks was ok, but the service as a whole was beyond unacceptable. This body shop came highly recommended to me but I was beyond disappointed with the work and services and would never recommend to anyone.

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I would still take my car back to the dealer.

They are the only mechanic that I have used so far. I go to them because they are a GM dealer and I wanted a GM mechanic to fix my GM car. They are close by. They have a courtesy van and take me home after I drop off my car. Then they pick me up when the car is ready. I have not experienced anything out of line with them. Their prices seem reasonable and I have not had a problem after they have worked on it. It was done when they said it would be done. I will continue to use them.

It went well. They were very nice and very helpful.

An appointment was made for the vehicle to be evaluated and repaired, with my wife taking the vehicle and remaining while it was fixed.  While there, they checked and the cruise control was working at the moment (it was known to be an intermittent problem), and so they decided to tell my wife that she didn't apparently know how to work it right and instructed her on how to turn it on & off as well as telling her that she must be trying to use it to set too slow a speed.  
She took the car and test drove it herself.  After about 15 minutes, the problem reoccurred.  She contacted me and I contacted the service manager, while she was driving to return to the dealership.  I spoke to the service manager and told him what had occurred and that it was absolutely not "user error", as I had also test driven the vehicle since the problem first began and had the same experience, when trying to set it to cruise at 50 mph.  If that is too slow, then it would appear that either the mechanic or the dealership must believe that they're in Germany on the Autobahn!  
The service manager came right up to my wife when she arrived as though she was going to go on a rampage.  He repeatedly asked if the mechanic had said it was "user error".  She said no, he didn't use those words, but that he'd clearly explained that she must be doing something wrong and showed her how to use the cruise control as well as telling her that she must be trying to use it at too slow a speed.  To me, while the words may not have been "user error", the questions without asking if she knows how to use it, if she's used it successfully before, etc., clearly indicates that they must think she's the problem, not the car.  
The mechanic was told to take a longer test drive with my wife to see if they could replicate the problem.  After between 10 and 20 minutes of driving, amazing, the problem reoccurred, just as she described!  The mechanic checked and found no mechanical damage to the external mechanism that activates the cruise control and stated that it was clearly a switch inside the steering wheel housing (where the cruise control activator attaches) that must have failed.  He said they'd order the part and contact us when it came it.  
When that was done, the service manager called me back to let me know that they'd taken care of it.  When he called he said that my wife had "broken the stalk" but that they'd ordered the replacement part.  He also stressed that she denied having said that it was "user error".  He said that it would be completely unacceptable for an employee to say something like that.  These two things together, claiming that my wife broke a part that the mechanic said must have failed (switches do fail, after all, and the stalk appeared to be intact from what the mechanic himself said) and telling me that my wife never said "user error" even though it all adds up to the meaning of those 2 words, leave a very unacceptable taste in my mouth.  Moreover, this dealership has said on every service visit (whether it's by my wife or by me) that if we don't rate every item on the survey sent by Hyundai as a "perfect 10", then the dealership has failed completely, so you "can't really say we totally failed, that wouldn't be right, would it?"  This kind of statement and guilt/pressure means that their ratings are useless and could certainly mislead Hyundai (and Chevrolet, which they also sell and service at this location and apply the same pressure regarding surveys) into believing that the experience is far better than it EVER has been.  
In my estimation, failing to ask questions and instead explaining how to operate the cruise control and telling her that she must have been trying to use it at too slow a speed, without asking what speed she was traveling at (it wasn't working on I-95, when she couldn't have been going below 40 mph if she wanted to stay alive!), clearly demonstrates that they felt it was "user error".  Moreover, they didn't even ask if it was a constant problem or an intermittent one.  The old saying about what happens when you "assume" comes to mind.  
Would I recommend this dealership for service?  Well, if you're a guy who knows cars and has no problem challenging someone who makes bad assumptions, you might be ok here... then again, if you meet this criteria, there's a good chance that you won't use a service station/dealership, you'll do it yourself.  If you're not personally knowledgable about cars, if you're female (where they appear to be disposed to make assumptions about your knowledge whether or not you know anything about cars), or if you're not willing to challenge someone who fails to properly perform their job, then I can't say this would be a good choice.

They were very responsive. Their price was fair. If there is a need for me to use them in the future, I will visit them again.

THEY CALLED US WITHOUT US HAVING TO CALL THEM, VERY POLITE, COURTEOUS AND PROMPT. PORTER CHEVROLET WAS PUNCTUAL AND POLITE. THEIR SERVICE DEPARTMENT WAS PLEASANT TO DEAL WITH.