About us
Newark ToyotaWorld is one of Delaware's Highest Volume Toyota Dealers. We continue to exceed the expectations of car shoppers and our customers. That's why we're proud to announce our Auto Rewards Program. Purchase a new vehicle from Newark ToyotaWorld or trust us to service your existing vehicle and you'll automatically be registered into our Auto Rewards Program. EXCLUSIVE discounts, to local merchants in the Newark area, are waiting for you! Visit www.newarktoyotaworld.com for more details or visit our showroom at 230 E. Cleveland Ave, Newark, DE and our service facility at 1344 Marrows Rd, Newark, DE. We look forward to meeting you!
Business highlights
45 years of experience
Services we offer
New auto sales, pre-owned, repair & parts.
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
4.624 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 17% | ||
| 4% | ||
| 0% | ||
| 4% |
Filter reviews by service
Showing 1-24 of 24 reviews
Nana A.
Dec 2016
Auto Service
I've been going there for a long time and their service is very good.
Donald T.
Aug 2016
Auto Service
unknown
Sharon A.
May 2016
Oils/Lubricants, Auto Tires
.
Rae P.
Mar 2016
Auto Service
unknown
James J.
Nov 2015
Auto Service
It was recall work so the service was free. I also took my Prius in recently.
Joe M.
Aug 2015
Oils/Lubricants
unknown
Marianne P.
Apr 2015
Auto Service
unknown
Christina M.
Feb 2015
Auto Service
.
Kristen J.
Sep 2013
Auto Service
It went fine. I asked them to check brakes, they said brakes were fine. I wonder if that's true because they squeal, so next time, I am going to have them rep,ace the brakes and the rotors.
Response from Newark ToyotaWorld
"[member name removed], thank you for sharing this feedback. We appreciate your review because we believe that hearing from our customers is one of the best ways that we can improve as a business. I'm happy to hear about your smooth experience and if you have any further questions about your brakes, I hope that you'll contact me right away. Our team is always ready to help and we will look forward to working with you again. Sincerely, Ken Shader E-Commerce Director"
Ronald S.
Sep 2013
Auto Service
Excellent service. No comparison to other makers and their service centers.
Response from Newark ToyotaWorld
"[member name removed], we appreciate you stopping in to share your fantastic experience with us. Our staff is trained to go above and beyond with each customer and I'm very pleased to learn that your visits to our service department have been enjoyable and efficient. For future service needs, please be sure to find us on Facebook and Twitter, as we frequently post specials and coupons. Have a great day and enjoy the ride! Best, Ken Shader E-Commerce Director"
Mung P.
Sep 2013
Auto Service
I have brought my car in for a check up before a long road trip. The check up was complimentary. I told them that my rear brakes were making noises and they conditioned it. This dealership is always very friendly, courteous, and honest. Not relating to this appointmen, I have brought my car into other autoshops before and they always recommend more work than necessary. When I bring my car back to Toyota world, they are honest about what I actually need done, which is usually a lot less than other shops recommend.
Response from Newark ToyotaWorld
"I'm happy to hear that our service department consistently meets all of your expectations. It is our priority to provide fast, friendly and quality service and it is always good to hear when our clients had this type of experience. Thanks for your loyalty and find us on Facebook and Twitter, where update fans with our latest and news. Regards, Ken Shader E-Commerce Director"
Candice G.
Apr 2013
Auto Service
The staff of Newark Toyota World is very efficient and friendly. Their cost is reasonable. They are all very professional.
Response from Newark ToyotaWorld
"Thank you for taking the time to write about your experience with us! We are happy to hear that we were able to help you. Providing top- notch customer service to each one of our customers is a top priority of ours. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Regards, Ken Shader E-Commerce Director"
Tyrone T.
Mar 2013
Auto Service
Newark Toyota World really did an exceptional job. Unfortunately it didn't last. The car had 324,000 miles on it. Over a 10-year period they've taken care of that car very well for me. It was at the point where I needed a new engine so I had to go out and buy a new car. Toyota World were like family. The Service Department was phenomenal. To purchase a car from them, I didn't think they were as competitive as they could be which is why I bought a different make of car. I am more willing to give a high recommendation on the Service Department than I am on the Dealership as far as buying a car.
Response from Newark ToyotaWorld
"Thank you for choosing us as your preferred service dealership! At Newark ToyotaWorld we work hard to earn the trust and repeat business of our customers. It is great to hear we were able to provide you with exceptional service. Make sure to visit our Facebook and Twitter pages where we offer special offers to our followers and likers. Regards, Ken Shader- E-Commerce Director"
Thomas R.
Mar 2013
N/A
I use Newark Toyota World. We had very good experience with them. We use them yearly, not just for electrical work for all of the categories, servicing. Customer service and shuttle service for work is great. They did electrical work on my car about a year and a half ago. We had some ignition problems, they had to replace the alternator. I think it was $200-300.00.
Response from Newark ToyotaWorld
"Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Regards, Ken Shader- E-Commerce Director"
John S.
Feb 2013
Auto Body Work
They have quick service too, though price is better because it's free for two years. They are friendly, give information and it's convenient that you don't need to have an appointment.
Response from Newark ToyotaWorld
"Thank you for taking the time to write about your experience with us! We are happy to hear that we were able to help you. It is of utmost importance that our guests leave our dealership satisfied with the service they received. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Regards, Ken Shader- E-Commerce Director"
Annette R.
Dec 2012
Auto Sales
We had already decided on either a Camry or an Accord, but weren't sure exactly which version of each we would ultimately prefer - or since we're buying certified used, how much choice we'd have.
Both Brenden and Kelly have been respectful of our timeframe (between now - December - and end of June, assuming our dying car makes it that long). They have listened thoughtfully to our description of our needs (and some wants), and helped us understand both the process we can expect with Newark Toyota as well as the options we have. We've stopped in three times so far, test driving some (6-8 total) certified used cars twice and to follow up with our narrowed list of vehicles.
So far, we felt none of the pressure about test driving the vehicles that we felt with our last purchase from a different dealer - we could take them as far and as long as we needed to, to get a feel for them. We were encouraged to take the cars out on I95 (we didn't even have to ask), since one of our commutes takes us up to Philly each day. Brenden went with us the first evening, which was nice because we have a number of questions about the vehicles we drove. Kelly sent us out on our own after that, which was nice because we had cdriven enough vehicles by then to feel comfortable checking the cars our ourselves.
The third time, I stopped in by myself to talk with Kelly. He patiently reviewed our and quot;wish listand quot; and plan with me. I was impressed with how much he remembered of our previous conversations (yes, that's his job). We agreed on the next steps we would each take in finding the and quot;perfectand quot; vehicle for us along with the price and timeframe.
We have been quite up front with them about our previous experience, our timeframe, and what we want out of this purchase. I'm not sure how much of a difference our directness has made in how we're treated. We haven't had the opportunity to observe them in action with others or observe other sales people with customers. We're also not sure how sharing commissions with their department changes the way they handle potential sales. And, Brenden and Kelly have very easy going personalities. They have repeatedly assured us not to worry about how much time it takes to find the right car - we need to be happy with our purchase. Even though others might say that, too, we get the impression they really mean it.
If things continue as they are going, we are very likely to purchase our second car from them.
Both Brenden and Kelly have been respectful of our timeframe (between now - December - and end of June, assuming our dying car makes it that long). They have listened thoughtfully to our description of our needs (and some wants), and helped us understand both the process we can expect with Newark Toyota as well as the options we have. We've stopped in three times so far, test driving some (6-8 total) certified used cars twice and to follow up with our narrowed list of vehicles.
So far, we felt none of the pressure about test driving the vehicles that we felt with our last purchase from a different dealer - we could take them as far and as long as we needed to, to get a feel for them. We were encouraged to take the cars out on I95 (we didn't even have to ask), since one of our commutes takes us up to Philly each day. Brenden went with us the first evening, which was nice because we have a number of questions about the vehicles we drove. Kelly sent us out on our own after that, which was nice because we had cdriven enough vehicles by then to feel comfortable checking the cars our ourselves.
The third time, I stopped in by myself to talk with Kelly. He patiently reviewed our and quot;wish listand quot; and plan with me. I was impressed with how much he remembered of our previous conversations (yes, that's his job). We agreed on the next steps we would each take in finding the and quot;perfectand quot; vehicle for us along with the price and timeframe.
We have been quite up front with them about our previous experience, our timeframe, and what we want out of this purchase. I'm not sure how much of a difference our directness has made in how we're treated. We haven't had the opportunity to observe them in action with others or observe other sales people with customers. We're also not sure how sharing commissions with their department changes the way they handle potential sales. And, Brenden and Kelly have very easy going personalities. They have repeatedly assured us not to worry about how much time it takes to find the right car - we need to be happy with our purchase. Even though others might say that, too, we get the impression they really mean it.
If things continue as they are going, we are very likely to purchase our second car from them.
EuiJun K.
Dec 2012
Auto Service
Used alternative service.
Linda C.
Feb 2012
Auto Service, Auto Body Work
They do good work but they are expensive.
Jeffrey H.
Jan 2012
Auto Service
Don't go there.
James S.
Nov 2011
Auto Service
When you arrive to the service area you are greeted by a service writer that checks you in. Your shown to the waiting area which is comfortable and includes TV, kids area, snacks and refrigerated beverages. When the service is complete the service writer shows you to your car which is washed and ready to go. Great and very professional people make each service visit enjoyable.
Courtney P.
Apr 2010
Auto Service
I cannot say enough good things about them! There was a time they saved us from a blowout during a long highway trip. We took our vehicle in for work not pertaining to the tires, but they still pointed out the problem tire. I would hgihly reccomend this company
Ernest D.
Aug 2009
Auto Service, Auto Sales
We've been using them for three years. They are personable and their service is excellent. We bought a 2007 Camry from them and we are in the process of buying a Rav 4 from them.
Robert B.
May 2009
Auto Service
They finished the job on time and were very efficient. I feel that their pricing was reasonable.
Eleftherios L.
Jul 2008
Auto Service, Auto Body Work + 1 more
My car looks like new. I think that the staff here is fantastic and I respect them for the work that they do. I wanted Toyota mechanics to work on my Toyota to keep my warranty valid. I even use this facility for my everyday maintenance.
Ernest D.
Jun 2008
Auto Service
We moved from California a few years back and we always dealt with dealers there. The ones here are much more thorough and pay attention to customer satisfaction. The cost is about the same cross country.
Licensing
Bonded
Insured
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FAQ
Newark ToyotaWorld is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 9:00 PM
Tuesday: 9:00 AM - 9:00 PM
Wednesday: 9:00 AM - 9:00 PM
Thursday: 9:00 AM - 9:00 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
Newark ToyotaWorld accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Newark ToyotaWorld does not offer free project estimates.
No, Newark ToyotaWorld does not offer eco-friendly accreditations.
No, Newark ToyotaWorld does not offer a senior discount.
No, Newark ToyotaWorld does not offer emergency services.
No, Newark ToyotaWorld does not offer warranties.
Newark ToyotaWorld offers the following services: New auto sales, pre-owned, repair & parts.