Gold Star Services

I have been a long time customer with gold star and recently their quality and service is completely unprofessional and unreliable. I scheduled my tuneup for the summer back in April 2022. They scheduled me for end of May 2022. They didn’t show up at my house or contact me on the day of my service After waiting nearly 8 weeks for them to come do a routine maintenance before the heatwave, they just no showed. I called and rescheduled for May 31. I got a text at 8 AM in the morning canceling my service for the day. When I called to reschedule they said their first availability was in mid August 2022. I had two confirmed appointments that they canceled. I asked how I could go from a scheduled appointment on May 31 which they cancelled and my next availability is mid August? They said that’s what the system says…the Dispatcher was zero help. Now my unit has become an emergency. The company will just cancel your appointment with little regard to your needs or time. They cancel and throw you out of the queue and then you have to call back and start all over again. I have two complete units in my house I bought from Gold star I religiously have been getting them maintained 2x per year, but now I’m hugely disappointed with Gold Star. I would recommend avoiding gold star and build your relationship with a more reliable and trustworthy company.

Converted to propane and replace part previous contractor ruined.

I contacted Gold Star to obtain an estimate for replacement of my furnace and air conditioner. Gold Star had been performing routine maintenance on my old HVAC system for several years. The estimation team visited my house and obtained measurements for sizing. They gave me a price estimate for a replacement system during the same visit. The cost of the estimate was much higher than those I received from other companies, although Gold Star did quote for a top of the line system that required a new water heater as well (this is what they were recommending). The estimation team answered all my questions, but I was disappointed that they were trying to get me to commit to buying an expensive system the same day without a formal written proposal detailing what I would get. Unlike my experience with other companies estimating this job, no written proposal was ever provided by Gold Star. Ultimately, I decided not to use Gold Star for the work.

Everything went as expected. Initially worked with Tony to get initial quote. After receiving several quotes we decided on Gold Star. Tony got us started and also worked to initiate the Energize Delaware process to receive rebates on the equipment we were installing. Everything was installed on time. Technician did have to work through an issue installing the humidifier as it was a tight fit but he came up with a creative solution and everything is working great. We were so satisfied with their service we contracted their sister company Delaware Plumbing Professionals to install a high efficiency water heater.

The workers arrived on time and were very professional, knowledgeable and courteous. The additional duct work was done very well, and everything was kept clean. During the energy audit they replaced almost all of the light bulbs in our home for free. I highly recommend using this company for any of your HVAC needs.

It was excellent rly complete. The technician were well trained. The team was very respectful of the home they were in. The team answer all questions.

Installation was great, follow up call was received to ask if unit was operating properly

Everything went good, they were prompt and professional.

Gold Star arrived on time and completed the entire job promptly. They were professional and answered all my questions and went over all the new equipment with me. I would definitely recommend using their services.

Excellent, great service and price.