Gold Star Services

In case anybody is curious do not again DO NOT use this awful company. They came to our house yesterday and charged us $109 just to say there was nothing wrong with our AC. Then when it started dumping water again they sent someone back today and insisted on us paying another $109 before they even attempted to fix the problem. The issue is a clogged P-Trap which the guy who was at our house yesterday said was not an issue and completely clear. I’d also like to add that the guy who showed up today was a cocky piece of ? and disrespectful as h*** to my wife.

They’re always really good about coming on time when we scheduled maintenance they did a good job with their installation of both our air and heat. And this is the first time in 15 years together that my husband has ever asked me to call the company and tell them what a great job their technician did

Stay far away from this company unless you like being cold in the winter and hot in the summer. They do not honor their contracts and sell substandard equipment. I am interested in a class action suit so anyone else out there, and I know there are others, please contact me.

I have been a long time customer with gold star and recently their quality and service is completely unprofessional and unreliable. I scheduled my tuneup for the summer back in April 2022. They scheduled me for end of May 2022. They didn’t show up at my house or contact me on the day of my service After waiting nearly 8 weeks for them to come do a routine maintenance before the heatwave, they just no showed. I called and rescheduled for May 31. I got a text at 8 AM in the morning canceling my service for the day. When I called to reschedule they said their first availability was in mid August 2022. I had two confirmed appointments that they canceled. I asked how I could go from a scheduled appointment on May 31 which they cancelled and my next availability is mid August? They said that’s what the system says…the Dispatcher was zero help. Now my unit has become an emergency. The company will just cancel your appointment with little regard to your needs or time. They cancel and throw you out of the queue and then you have to call back and start all over again. I have two complete units in my house I bought from Gold star I religiously have been getting them maintained 2x per year, but now I’m hugely disappointed with Gold Star. I would recommend avoiding gold star and build your relationship with a more reliable and trustworthy company.

Converted to propane and replace part previous contractor ruined.

Everything went as expected. Initially worked with Tony to get initial quote. After receiving several quotes we decided on Gold Star. Tony got us started and also worked to initiate the Energize Delaware process to receive rebates on the equipment we were installing. Everything was installed on time. Technician did have to work through an issue installing the humidifier as it was a tight fit but he came up with a creative solution and everything is working great. We were so satisfied with their service we contracted their sister company Delaware Plumbing Professionals to install a high efficiency water heater.

The workers arrived on time and were very professional, knowledgeable and courteous. The additional duct work was done very well, and everything was kept clean. During the energy audit they replaced almost all of the light bulbs in our home for free. I highly recommend using this company for any of your HVAC needs.

It was excellent rly complete. The technician were well trained. The team was very respectful of the home they were in. The team answer all questions.

Installation was great, follow up call was received to ask if unit was operating properly

Everything went good, they were prompt and professional.

Went quickly and smoothly

everything was great

Gold Star arrived on time and completed the entire job promptly. They were professional and answered all my questions and went over all the new equipment with me. I would definitely recommend using their services.

Excellent, great service and price.

Tech was on time and was very professional and thorough.

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I would use Gold Star Services again in the future.

everything went went according to plan

So I called Gold Star because, after installing a new Nest thermostat on our system and running the AC fine for weeks, when it came time for heat I couldn't get any. I thought there may be something wrong with the furnace so best to have a pro look at it. I called around 11 and was told the earliest someone could come was between 3-6, which was fine with me (I was expecting to hear next week). Then I got a call at 1:30 that they could actually come early (seriously when does that happen?) which was even better! Turns out a wire had come disconnected so the furnace wasn't getting the signal from the thermostat to turn on... but we also hadn't had the system serviced in 3 years. Aaron pointed out if we signed up for the bi-annual service plan he could do a system service and waive the fee for coming out for basically nothing. That worked for us since we definitely needed the system serviced and it was going to be the same cost. Definitely appreciated that.

Very smoothly. Crew was pleasant and really knew what that were doing.

They were punctual and extremely professional throughout the entire process. it started with the Salesman (Tony) who explained in great detail my options, costs involved and what the process would entail. The three man crew of installers (Chris, Bob and Trevor) were polite and very respectful of their surroundings. They were meticulous with the clean up and I would not hesitate to use them again.

The service tech, Aaron, arrived 3 hours early and immediately went to work resolving the problem. He found and replaced the bad part, a capacitor, within a few minutes. The entire repair process was completed in less than 30 minutes. They were extremely professional and I would definitely use them again.

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