Comcast

I had them for 12-13 years but I got upset with them so I switched companies. They like to change pricing on you. They have promotions for new customers and after that they keep jacking up prices on you.

The service has been good; we don't really have any complaints. It's not cheap though. It seems like they offer you a price to get your use and then within twelve months it gets increased. The service is good and reliable. We really haven't really had any cable or internet issues.

My wife is not happy with them. Our dissatisfaction is with two major things, that their pricing changes all the time and that their realignment of the channels that we get within the level of pricing that we purchased changes. We get used to able to see a certain channel and all of a sudden price changes so we can’t afford the channel that we used to see. We can’t afford the packages. About every nine months, we get a notice in the mail of their new channel alignment and in our package, all of sudden it would not have something we have been watching and they would have added some channels that we do not have any interest in what so ever. The first time when this happened, I called them and inquired about this, I got no satisfaction, and the young girl on the line said that the company changed the structure. The only way one can get anything out of them is by threatening to cancel. When they installed the phone, I didn’t get my instruction manual, so I don’t know how to get my messages. I have to go online to my Comcast internet account, access my messages, and call list. I can go online and download a manual but it has like ninety-three pages, it didn’t seem worth that effort since we have other phones. The main reason I got the phone was that it had free calling anywhere in the US and Canada, 24X7, and getting the phone in the package gave us a discount. There is no call waiting service but there may be a caller id because when we call out, people have identified us, so I guess it shows who we are but we don’t know who they are, because we don’t have caller id. Their infrastructure is so arcane and cumbersome and they are trained to avoid giving their customer what they really want until they complain enough to put me to the supervisor to help, I don’t see why I have to go through that. They tell us that they would get somebody out here within this and this time-frame and then we end up waiting for that whole window of time. All the service people that have come out have been very good. I would continue to use them because I have no choice and I fear the effort of trying to switch over all my internet addresses from Comcast to something else, which is heck of an effort.