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PREMIER RESTORATION

About us

We are a full service Fire, Smoke & Water damage restoration company. We do mitigation and restoration of your business or home.

Business highlights

Emergency services offered
27 years of experience

Services we offer

All repairs completed from disasters., Emergency water & smoke removal, cleaning, drying, duck cleaning, packing

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
20%
2
0%
1
20%
Showing 1-5 of 5 reviews
Tia A.
May 2016
5.0
Yes, I recommend this pro
They are excellent, responsive and caring company . Their workmanship is excellent. The house looks like it's brand new after they finished. The materials they use are great and the workers are amazing. They worked well with the insurance company and helped me negotiate.

Ellen M.
Jan 2016
1.0
$24,000

Absolutely one of the worst experiences of my life. This is a State Farm insurance listed contractor.

They hire sub-contractors to do most of the work. Poor quality workmanship all around. The sub flooring had to be done twice. The wood flooring install was terrible and had to be repaired after install. Still not as good as the original.

Seems like they hire the cheapest subcontractors. The owner of Premier actually YELLED at me when I wasn't happy with the wood floor installation. However, once my brother-in-law arrived, they did what he asked and calmed down. The owner later apologized for yelling at me and hugged me when I started to cry.

Office personnel were rude and impatient. They tried to convince me to accept poor quality work. But I hired other professionals to inspect their work and confirm my concerns. I did not want to use Premier, but insurance and mortgage companies made it impossible to hire contractors I wanted, knew, and trusted. I had to spend more out of pocket money than the insurance company estimated just to get the job done right.

Home was not restored to original quality due to Premier's poor performance and workmanship.


Update: I filed a complaint with the local BBB. Premier is now threatening to sue me because I told a neighbor about my experience and filed a complaint with the BBB.









Judith M.
Aug 2013
5.0
Yes, I recommend this pro
$4,000
Good job, on time

Nancy D.
May 2013
5.0
Yes, I recommend this pro
$1,089
They were terrific. They didn't even use all the money from the insurance and I got some money back. They were really good. They did a repaint and it really looks nice in there. I had to come back to Texas because I was living here. I went home to take care of this and I had to come back. They did this work when I wasn't even there. They took pictures and sent them to me online so I could see the work they did. My realtor went over there too. I thought that was very good of them to take the pictures and send them to me what they had finished. They were the only ones that would do the work for me at the price that the insurance offered.

Mary C.
Dec 2008
3.0
$1,900
Premier Restoration was the recommended contractor by my insurance company after a tree feel through our roof. We are new to the area. I got one other estimate. I chose Premier because they were a preferred contractor of the insurance company and they had on the estimate they would blow in the installation. The other company said they did not have the ability to blow in the insulation. Premier did not blow in the installation but shredded by hand from inside and on the roof. Two separate days they said they would be there to work on it and did not show up or call. The painter could not get the paint to stick to part of the ceiling and it had to be redone (at my expense). The paint is close but does not match. They came and pick up a sample of the roof shingles. But when they showed up to do the work, they had the wrong shingles. I then gave them shingles I had in my shed to do the work. They say I was not charged for the shingles but the insurance company said I was. The estimate was $1200 but the bill was $1900. About 60% more than I was quoted. Only the insurance company received notice of this until the job was complete. There was a hole in my ceiling for 3-4 weeks during summer when it was 90 degrees. Overall the work was OK but the price increase, contact from the company and service would keep me from every using them again.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

PREMIER RESTORATION is currently rated 3.8 overall out of 5.

PREMIER RESTORATION accepts the following forms of payment: CreditCard

Yes, PREMIER RESTORATION offers free project estimates.

No, PREMIER RESTORATION does not offer eco-friendly accreditations.

No, PREMIER RESTORATION does not offer a senior discount.

Yes, PREMIER RESTORATION offers emergency services.

No, PREMIER RESTORATION does not offer warranties.