PATIO SYSTEMS INC

First of all that me begin with what we had done. Tyler, a rep from the company came out to give us an estimate on a sunroom. June 17th 2024 and after we decided on a four season room, we asked him if it could be done by Christmas and he said yes but after the contract signing we would have to pay a 40% deposit so they can get a project manager assigned and proceed with final measurements and ordering materials. We had an existing screen house so we did not need a roof, but we wanted the floor, which was deck boards, to be demoed. Phil, our project manager came out and proceeded to tell us that the roof and screen house was added later after the house was built, I told him no and I have the blueprints to prove it but he still insisted. THAT SHOULD OF BEEB A RED FLAG THERE He said we need approval from our HOA, so as not to hold things up I called the president of our HOA and he e-mailed it over and I printed it off for him and still Phil said he needed more even though the HOA president said that is all he needed. ANOTHER RED FLAG Long story short it went down hill after that. I called in July to see if they ordered materials and was told they were still waiting on our HOA. There again wasted tine HOA said that is all he needed.Never heard anything so September I called and Phil said he was waiting on the permit and never mentioned he was having trouble, I ended up calling not only the Jeff Shockey from the permit office, but FEMA as well, at this point I wanted to cancel but we gave our second deposit, this time 50% so that they could order materials which Phil said they didn't but Shanna, the production manager, said they did. When we finally got things under way we thought the worse was behind us but not so. There was the inside that needed caulking, J-channel they damaged and needed replaced, around the flooring needed the caulking, the outside had fraying around some of the windows and the floor was never leveled when they replaced it, SO WHY DID WE HAVE THEM DEMO IT if they were not going to make it level. Then with the hardware, said it only comes it black, because initially we wanted white door, told we could get brushed nickel handle but would have to have black hinges but Shanna said they could have then sanded blasted but we would have to pay for them, when I mentioned that they would not get the 10% the owner got on the phone and was not very nice but after his blow up he said he would do me a favor and have it done. Then the threshold of door was all bent and they tried to blame us for that, than the door black installation was caught and the bottom of door frame was scratch to the metal, instead of ordering a new door they want to take it apart and we said we paid $28,005 for a new sunroom and expected them to make it right and all they came back with was threats about putting a mechanics lein on our property. We called contractors in Md. that put SunSpace sunrooms in and they could not believe the problems we are having and on top of that we had neighbors over and they pointed out a dent in the corner wall which Phil must of over looked when he was taking pictures. There were not many reviews out there for their sunrooms only the awnings and as of this review, 2/12/25 we have heard nothing from them.

Very happy with the work.

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It went excellent

Patio Systems, Inc helped me select the awning, showed up on time to measure the space and installed the awning while I was on vacation.  It is perfect; attractive material, pattern and colors as ordered and fit, tight, clean installation. There were less expensive options available elsewhere, including Lowe's with a handyman installation, but seeing the finished product from Patio Systems, I am well satisfied and will be a repeat customer.

Make sure you deal only with the owner, Ron Simmons. Original installation went as desired after the owner came out for a second look. Awning itself is great and have had no performance issues. Make sure that you read the fabric warranties before making a selection. They are not as broad as what is claimed. They basically only guarantee against fading.

It went on-time and especially professional.
Had to have company remove, store and replace one
awning while some carpentry work was done.
They remove and replaced on-time with no problems.
Have recommended them to friends who were also happy with both price and finished product.

They have affordable prices and coupons.They offer financial help and a great warranty. They have lots of fabric styles to choose from.