Hazzard Auto Repair Inc

"He first called for an estimate over the phone for a water pump. He then made an appointment. He had the vehicle be towed in; I really don’t know why since it was not leaking badly enough in my opinion for a tow. We drive the vehicle across our parking lot into the shop. We replaced the water pump since it was leaking. In addition to the water pump it needed a serpentine belt which Mr. Joiner approved. While letting it run to fill the cooling system it was shut off and would not restart. We checked a few things to find out why it would not start. We did replace spark plugs that were worn out. We called Mr. Joiner to ask why it was towed in and how it ran before. He informed me that he would drive his 196,000 mile Jeep across country, getting better gas mileage than any other normal Jeep Grand Cherokee with a V8. I informed Mr. Joiner that I would not tune up his Jeep for free when replacing a water pump has no bearing on tune up parts that were not replaced when needed. The Jeep was not well maintained. I was not my responsibility to fix any other problem than the water pump. Mr Joiner fails to inform you that we replaced the spark plugs and did not charge for labor, nor the gas that was put in the tank since the jeep was brought in empty and needed to be run. That makes up the difference in what the estimate was and what the actual charge was. The only knowledge we had of how the jeep ran was when it was driven into the shop, we did not test drive the jeep prior to replacing the water pump. The Jeep seems to not run after it is warmed up. Is this the real reason the Jeep was towed in? I have been in business 23 years and treat all our customers with fairness and respect. I feel we have gone above and beyond what is fair for the price of replacing a water pump."