Capstone Homes

Buyer Beware, RUN don’t walk!! There are plenty of ethical, quality builders to choose from. Don’t put down any deposits unless you know 100% you will build with capstone or they WILL keep the money because quote from salesperson: "We need to penalize our customers or they will walk all over us" read the reviews!!! We did, and although they sent up large red flags, we chose to ignore and regret that decision now. The contract you sign states the deposit is non refundable if you default, but we have spoken with multiple builders during and since dealing with capstone and every one of them is appalled a company would keep $10,000 deposit when neither Final price, drafted plan, or any permitting/lot work has been completed. Yes, they are legally right to keep the $10,000, but ethically why would they when minimal work (other than pricing) has been done. They feel justified because they spent time pricing items and drafting from an existing plan they own. Completely unwilling to negotiate a fair compensation for the drafters time. Regarding pricing, that is what sales is about. Once the initial deposit was paid, the pricing structure was no longer negotiable and their alacart pricing is simply crazy. For example - a fireplace that RETAILs for $5,000, they want $10,000!!! (Mind you - they don’t pay retail). Sometimes you win and sometimes you lose. In my opinion (which we paid $10,000 to share with the public every opportunity we can) although we lost $10,000 - we WON!!! We will not be building with Capstone and for that we are grateful. I would highly discourage anyone from doing business with Capstone. I can only imagine the nightmare that would have taken place if we proceeded with the build and had we put down the next sizeable deposit based on lots of published reviews from consumers.