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TWO MEN AND A TRUCK®
In-State Moving Service, Out-of-State Moving Service, Professional Moving Service Piano,
About us
We are a full service moving, packing and storage company that is licensed, bonded and insured. Our full-time, professionally trained team undergoes regular drug testing and background checks. Our clean, fully stocked trucks can handle moves of any size and scope. We relocate apartments, condominiums, homes, businesses and everything in between. Whether you need help re-arranging furniture from one room to another or you're relocating down the road, across town, or across the country, our moving services provide you with affordable and convenient options for a stress-free experience. Besides moving services, we offer packing services and a complete line of reasonably priced, high-quality boxes and packing supplies. Not only do we offer free box delivery with a purchase of a $100 or more, we will buy your unused boxes back! We understand that each move is unique and every budget is different, so we are happy to tailor our services to suit your needs.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Moving (Loading and unloading), business, college, internal and interstate moves., load and unload only where we load or unload a rental truck or POD. On-site storage facility. Residential, packing and unpacking of boxes, piano
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.514 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 36% |
Showing 1-14 of 14 reviews
Albert N.
Mar 2016
unknown
Anna H.
Oct 2015
unknown
Susan N.
Jun 2015
unknown
Randy H.
Jun 2015
DISREGARD REVIEWS DATED EARLIER THAN DECEMBER 2014!!! I contacted Two Men and a Truck after agonizing over a series of horrible reviews on the internet , because they were the only local company who could fit me in to their schedule. An articulate and professional representative came to the house to give us a quote. Charles Black was MORE than up to the task of overcoming the bad reviews and selling us on the company. He assured us that corporate had attended to the local franchise problem and that I should be seeing only good reports from December 2014 forward. He was correct."We get it." he saiid to my wife. "We're walking into your lives here. I promise, we will take care of it. All you have to do is relax." These guys were amazing.. Corporate has fixed what was broken in the Dover franchise. Hard working crew of three, Mike, Zach and Dale, arrived early, on a misty rainy day. Everything was completely blanketed and shrink wrapped. They put down floor protection and came to us immediately with any scuffs or concerns that they had over what they saw on our furniture, before they moved it an inch. Our overwhelming concern was a large modular set of fine cherry Amish custom-built office furniture, that interlocked like a puzzle. It was being moved to a second floor location via a landing, 15 stairs and around a tight right angle turn. The entire set of 8 pieces made it safely to its new home despite the rain and the complexity of the move! A piano, breakfront, curio, dining table, entertainment center.... and even a large safe were also delivered safely. We were visited by a rep from the office two hours into the job, making sure it was proceeding to our expectations. There was a follow up call requesting our feedback 2 hours after they left. Definitely use this company for your next move.
Jerry M.
Apr 2015
The above statements pretty much say it all.
I would have absolutely no problem with using Two Men & A Truck again, and can offer a very positive recommendation for them.
I would have absolutely no problem with using Two Men & A Truck again, and can offer a very positive recommendation for them.
Carol D.
Dec 2014
unknown
Scott B.
Dec 2014
Worst moving company around, stay away.
Carol O.
Sep 2014
Do not use this company. Completely unprofessional movers. Quoted over phone after description of household contents $1100.00 to move one block over. Arrived over one hour late. Brought three men, one who was office worker because they couldn't find a replacement for sick call. The put gouges in wood floors, and walls in both old and new hues. Ripped upholstery, broken knobs on furniture, scratched breakfront, broken ceiling fan, did not put beds together or hook up washer drier. Took an additional 6 hours from quote, and companied Michael the office worker stated he had a bad back and couldn't lift heavy items. We wound up paying an additional $600.00 from original quote. We are in dispute with the help of our credit card company. The owner Jennifer did not call us back as promised until 5 days later with unfriendly customer service skills. Moving is so stressful on many levels. This moving company should not be considered for any reason if you are planning to move. The carnage left in their aftermath is horrible. Do not use.
Response from TWO MEN AND A TRUCK®
"I am in receipt of the above referenced complaint. We were late for the move, but called ahead with plenty of notice that someone had called out. We sent 3 movers, two of which were seasoned movers and the third was a mover that had only been on a few moves. This individual while new was quite capable and holds many roles within my company, mainly that of a yard manager. However, one of his jobs is also to fill in should someone call out sick. In regards to the damages, I have turned [member name removed] claim over to my insurance adjuster. I just got off the phone with the adjuster and [member name removed] has been contacted to create a claim. Those repairs are now in process with the insurance company. [member name removed] was provided an hourly rate at what is called port to port billing. At no time was [member name removed] given a guaranteed price as we do not provide guaranteed prices for local moves within Delaware. According to the movers the move was quite involved, much more than what was originally provided by [member name removed] when he scheduled the move. My apologies to [member name removed] that he was unhappy with his moving services. Sincerely, Jenn DiGioia Franchisee"
Maureen G.
Feb 2014
During the unloading a piece of furniture was being turned to carry up staircase, causing a gouge in newly laid, less than 18 hours prior, oak flooring. The attitude of the crew was dismissive at best. The appalling portion is the REPREHENSIBLE, behavior of franchise owner Frank DiGioia. His outright anger and disrespect are intolerable, how he is able to maintain his franchise is beyond my imagination. Please read the following email recount to Two Men and Truck corporate, as well as photos of damage. Please note, an offer of repair was made, however deemed unacceptable, which is when aforementioned behavior ensued.
Sir or Ma'am,
This shall serve a s a formal complaint. My wife and I used your franchise located in Dover, De, on 22 February 2014. Although the crew sent to us was 20 minutes late, they were pleasant enough. The loading process went relatively smooth. However during the unloading there were issues, which continued through today with the franchise owner Frank Digioa, which shall be addressed also.
While unloading into residence, no protective covering was placed on hardwood flooring, which had been completed 18 hours prior, in otherword new flooring. The crew was moving a couch through the entryway, the couch had been stood upright, at base of stairs. When the movers were trying to line up couch to take up the staircase, a scrapping noise was heard, they ceased movement briefly, and then resumed, causing further scrapping sound. They proceeded to move couch without concern, nor verbal acknowledgement of same. When pointed out to the crew, their response was neither apologetic, or empathetic, more so seemed dismissive. One of the crew members asked if I was sure that damage wasn't old. When he was advised that flooring was completed 18 hours prior, I was met with a dismissive reply of "That's what insurance is for".
The crew completed unloading furniture and began to set up same in master bedroom. During this time one of the crew members prepared bill for services, and remaining crew neglected to finish task of set up.
The bill completed, as well as damage form. I was advised that it would be submit upon their return.
On 25 February 2014 received a message from Jen Digioa regarding damage. I returned call and subsequently spoke with Frank Digioa. Mr Digioa advised me that they would have a repair person come to fix said issue. I advised him that I would use my own contractor, and they would be responsible for payment. I understand this may be a little unorthodox, however, with flooring having been finished 18 hours prior, the original contractor should perform repair, for continuity of quality. I advised Mr. Digioa that I would forward photos of damage, as well as invoice from my contractor, to which he agreed would be paid in full upon satisfactory completion of repair.
Mr Digioa was also advised that payment to him was placed on hold/indispute until repairs completed, and paid in full, to which he also agreed. When contacted through your office, I shall forwar any documented communication as well as photos.
Which brings us to this morning. I received a phone call from Jen Digioa at 0825. Ms. Digioa informed me of their contractor, and how the insurance paid for repairs. After listening to her details, I advised her, I would be using my own contractor, at which point Ms. Digioa began speaking over me in an agitated tone of voice. Ms. Digioa would not allow me to complete my statement, to the point of my advising her that if not allowed to complete my statment I would be hanging up, and investigating further options, up to litigation. Ms. Digioa continued to speak, I subsequently hung up.
At 0828 Mr Digioa called me in confrontational and agitated tone. He advised me that no one speaks to his wife like that, and that I could call anyone I wanted, and he was not paying for any damages. Mr Digioa then hung up. At 0829 this date, I returned a phone call to Mr Digioa, who gave the most unprofessional display of customer service I've seen thus far. Mr Digioa continued to express himself in an extremely agitated tone, and began to use aggressive explicit language, i. e. telling me to "F*** off", "I don't give a F***, I'm not paying F****** thing", and ended conversation before hanging up on me with "Go F*** yourself"
I will tell you that this is UNACCEPTABLE!!!! I am appauled by this lack of professionalism. At this point it is not even about the inconvenience of damaged property/goods, it is the abhorrent treatment and customer service given by a franchise owner. Behavior such as this should not be tolerated in the business community, nor will it be tolerated by me. And based upon Mr Digioa's level of agitation, statements and irrational behavior on the phone, I also have concerns about the safety of my family and property.
I shall be filing complaint through the Better Business Bureau, as well as state consumer protection/affairs office. You claim to meet and exceed customers expectations, as well as treat possesions and customers with care and respect. Sorry to say that this franchise, especially it's owner, Mr. Digioa have fallen very short of this mark. I can say with certainty that I would not recommend your company, and have been sway from using any moving service should the need arise again. ?
Sir or Ma'am,
This shall serve a s a formal complaint. My wife and I used your franchise located in Dover, De, on 22 February 2014. Although the crew sent to us was 20 minutes late, they were pleasant enough. The loading process went relatively smooth. However during the unloading there were issues, which continued through today with the franchise owner Frank Digioa, which shall be addressed also.
While unloading into residence, no protective covering was placed on hardwood flooring, which had been completed 18 hours prior, in otherword new flooring. The crew was moving a couch through the entryway, the couch had been stood upright, at base of stairs. When the movers were trying to line up couch to take up the staircase, a scrapping noise was heard, they ceased movement briefly, and then resumed, causing further scrapping sound. They proceeded to move couch without concern, nor verbal acknowledgement of same. When pointed out to the crew, their response was neither apologetic, or empathetic, more so seemed dismissive. One of the crew members asked if I was sure that damage wasn't old. When he was advised that flooring was completed 18 hours prior, I was met with a dismissive reply of "That's what insurance is for".
The crew completed unloading furniture and began to set up same in master bedroom. During this time one of the crew members prepared bill for services, and remaining crew neglected to finish task of set up.
The bill completed, as well as damage form. I was advised that it would be submit upon their return.
On 25 February 2014 received a message from Jen Digioa regarding damage. I returned call and subsequently spoke with Frank Digioa. Mr Digioa advised me that they would have a repair person come to fix said issue. I advised him that I would use my own contractor, and they would be responsible for payment. I understand this may be a little unorthodox, however, with flooring having been finished 18 hours prior, the original contractor should perform repair, for continuity of quality. I advised Mr. Digioa that I would forward photos of damage, as well as invoice from my contractor, to which he agreed would be paid in full upon satisfactory completion of repair.
Mr Digioa was also advised that payment to him was placed on hold/indispute until repairs completed, and paid in full, to which he also agreed. When contacted through your office, I shall forwar any documented communication as well as photos.
Which brings us to this morning. I received a phone call from Jen Digioa at 0825. Ms. Digioa informed me of their contractor, and how the insurance paid for repairs. After listening to her details, I advised her, I would be using my own contractor, at which point Ms. Digioa began speaking over me in an agitated tone of voice. Ms. Digioa would not allow me to complete my statement, to the point of my advising her that if not allowed to complete my statment I would be hanging up, and investigating further options, up to litigation. Ms. Digioa continued to speak, I subsequently hung up.
At 0828 Mr Digioa called me in confrontational and agitated tone. He advised me that no one speaks to his wife like that, and that I could call anyone I wanted, and he was not paying for any damages. Mr Digioa then hung up. At 0829 this date, I returned a phone call to Mr Digioa, who gave the most unprofessional display of customer service I've seen thus far. Mr Digioa continued to express himself in an extremely agitated tone, and began to use aggressive explicit language, i. e. telling me to "F*** off", "I don't give a F***, I'm not paying F****** thing", and ended conversation before hanging up on me with "Go F*** yourself"
I will tell you that this is UNACCEPTABLE!!!! I am appauled by this lack of professionalism. At this point it is not even about the inconvenience of damaged property/goods, it is the abhorrent treatment and customer service given by a franchise owner. Behavior such as this should not be tolerated in the business community, nor will it be tolerated by me. And based upon Mr Digioa's level of agitation, statements and irrational behavior on the phone, I also have concerns about the safety of my family and property.
I shall be filing complaint through the Better Business Bureau, as well as state consumer protection/affairs office. You claim to meet and exceed customers expectations, as well as treat possesions and customers with care and respect. Sorry to say that this franchise, especially it's owner, Mr. Digioa have fallen very short of this mark. I can say with certainty that I would not recommend your company, and have been sway from using any moving service should the need arise again. ?
Response from TWO MEN AND A TRUCK®
"I made every attempt to discuss the damage issues with your son. First whenever there is a damage, a damage report is completed by the movers, this was done. When we have a damage, I make contact with the customer within 48 hours. I contacted [member name removed], but was only able to leave a message. He returned my call and I explained that although I did not have any issue with the use of his own vendor, I would still need to send out the vendor that I use for wood repair to have him access the cost. [member name removed] became angry very quickly at this point. [member name removed] chose .60 cents per lb for damage coverage. I was willing to send out my vendor to do the repair or pay up to the cost of what my vendor accessed the damage at. I was going beyond the .60 cents per lb coverage, but he wouldn't hear what I was saying. He was very angry. As for Frank, my desk is right across the hall from his and I never heard him say anything unprofessional at all. Unfortunately, this entire situation is being blown way out of proportion as I am acknowledging the damage and very willing to do the repair. I am sorry for any misunderstanding and I have already addressed the movers involved with this move. Please see the following email/letter I sent to [member name removed]. I have not heard anything back from him. I thought maybe an email conversation might work better, as we were unable to resolve this earlier over the phone. First let me reiterate that I am very sorry for the wood floor damage and the damage to your headboard. I understand your anger and frustration. We make every attempt to prevent damage to our customer's homes and furniture, but we certainly fell short in our efforts. I will speak to all of the movers from your move and discuss the damage with them, to correct for future customers. Each mover will be paying a portion of your damage, as is our policy. If you review your paperwork, you signed a .60 cents per lb Bill of Laden as well as a release of liability. If you review the premove letter, which you also signed off that you read and understood "Two Men And A Truck reserves the right to repair the damage in question.". I am a fair person and I would like to repair the floor and head board. Mark Miller is the vendor I use for wood repair. If you research or ask anyone about Mark Miller, they will tell you he knows what he is doing. He has over 30 years experience. His shop is located out by Bylers in the amish area of Dover. He is not an employee of my company and he has the utmost integrity and morals of any vendor I have used. I have no problem with you getting your own repair done, but I would need Mark to assess the repair and provide me with a quote for the repair. You can in turn get your own repair done and send me the bill, I will pay up to Marks estimated price. Again, I am trying to be fair. If you consult an attorney and he reviews the documentation you signed he or she will tell you I am offering you a fair attempt to fix the damage. Your attorney fees would be more then what you paid for your move. If you do a charge back on your card, they will pull the money from my account, and I will have to respond with copies of your signed paperwork as well as proof that I made an attempt to do the repair. Within 30 days the money will be posted back to my account, as you will not win the charge back and you will also be responsible for the charge back fees. Please revisit my offer and let me know. You can call Mark Miller direct and set up the repair, his number is 678-2911. Thank you. Jenn DiGioia Franchise Owner 302-734-5017"
Nancy H.
Jan 2014
I used Two Men and a Truck for a local move. I actually got three men with the addition of a trainee. It was very hot that day but the three men worked quickly and carefully to remove my belongings from a second floor apartment to a single story house. They arrived on time and worked without stopping for 4 hours. Nothing was damaged in the move and the leader had me check the truck with him to make sure nothing was left behind, something no other movers had ever suggested. I would use them again in a heartbeat.
Response from TWO MEN AND A TRUCK®
"Wow [member name removed] thank you for the kind words. I will share this with your movers. Jenn DiGioia Franchise Owner"
Jonathan P.
Dec 2013
They did no packing. It took 9 hours to get the job done and they presented me with a bill for another $999.50. When they were finished there was a hole in the wall in the apartment I moved out of (that had not been there before) and a 10k gold Longines wrist watch that I've had since 1957 is missing along with all of my stereo/video equipment.
I stopped payment on the check the next morning.
The company refuses to discuss the charges or missing property until I pay them for the check plus a $35 bank fee. I have refused to do this because of the missing items, the damage to the wall in my former apartment which I will have to pay for ($40), and the outrageous charges.
They have, on several occasions, threatened me with arrest.
If I ever move again I'll be better off hiring some homeless guys from a shelter than using these THIEVES!!
I stopped payment on the check the next morning.
The company refuses to discuss the charges or missing property until I pay them for the check plus a $35 bank fee. I have refused to do this because of the missing items, the damage to the wall in my former apartment which I will have to pay for ($40), and the outrageous charges.
They have, on several occasions, threatened me with arrest.
If I ever move again I'll be better off hiring some homeless guys from a shelter than using these THIEVES!!
Response from TWO MEN AND A TRUCK®
"Our local moves are not given estimated move time quotes, as they are performed by the hour and done over the phone, sight unseen. [member name removed] was given an hourly rate of $140.00 per hour with a 3 hour minimum, travel fee of $45.00 plus any materials used. [member name removed] declined packing services and stated he would be packed and ready to go on move day. The 3 movers that arrived were experienced movers with an excellent record. Per the lead mover Tyrell, the home was not packed and ready to go upon arrival and the home was in complete disarray. [member name removed] was clearly unprepared. Tyrell described [member name removed] home as a hoarding situation. [member name removed] move was done on a Friday. On Monday morning, I checked the business bank account and saw the returned check for [member name removed]. [member name removed] has the same bank as my company. When I called the bank they informed me that the check was returned due to an NSF. [member name removed] did not have enough money in the account to cover the check. I immediately called [member name removed] and informed him of this and at this point [member name removed] stated he had a watch missing. I told him to call the police to report the missing watch, yet I was certain the movers had not taken it, and that his bill had to be paid in full. I was under the impression from this phone conversation that he would be in with cash the same day to cover the NSF. On 11-19-13, [member name removed] ultimately stopped payment on the check. He did call the police. I received a call from the police department and the officer stated that he did not believe [member name removed] claim was legitamate and would not be investigating the claim any further. I since sent [member name removed] a letter requesting payment. Unfortunately, I believe [member name removed] was ill prepared for his move which can be the case when we are dealing with an elderly handicapped customer. I also believe [member name removed] did not have the money to pay for his move and created bogus claims in regards to items missing and damages. [member name removed] could have stopped the move at any point if he thought it was taking too long and/or called our office to discuss his concerns during the move as well. I am expecting nothing less than payment in full plus bank fees, total due $1034.50. I am currently in the process of filing against [member name removed] in JP Court. Jenn DiGioia Franchise Owner"
Kerry G.
Apr 2013
They were prompt and on time. They places all the pieces where we wanted them in the new house. I would use them again.
Response from TWO MEN AND A TRUCK®
"Thank you so much for taking the time to write this review. I will share this with your movers. Jenn DiGioia Franchise Owner"
Thomas G.
Nov 2012
It worked out well.
Response from TWO MEN AND A TRUCK®
"Thank you for writing this review. I will share this with your movers. Jenn DiGioia Franchise Owner"
Priscilla W.
May 2012
I am writing to you to file a formal complaint against the owner and general manager of your Dover, Delaware franchise. During my move from Delaware to Maine, I was bullied, harassed, terrorized and traumatized by General Manager Jeff Still and franchise owner Jennifer Gondolfo, all because they lied and said they didn't take personal checks for an out-of-state. It is reasonable to assume that their behavior may result in the death of 3 of 4 of me beloved pet cats because their horrendous and inappropriate behavior turned my 9 and one-half hour drive into a 13 hour ordeal. I was never told personal checks were not accepted; I had no reason to believe otherwise as I had written a check to Two Men and a Truck when I moved from Pennsylvania to Delaware on 9/30/10. My info should still be on file with Two Men and a Truck in Dover, DE for you to verify. And as far as I can tell by looking at a map of the United States, PA to DE is an out-of-state move. On 5/3/10, I requested to see the contract for Neighbors Moving and Storage, and they asked for my credit card info but said they would not charge the card until I provided an electronic signature. After I saw the contract, I disagreed with the terms and did not authorize the transaction, but they charged my card $723.17. I reported them to my bank via the internet and unbeknownst to me, the bank ceased all activity on my card. I found this out when I tried to make a cash withdrawal on Sunday, 5/13/12. I was leaving for Maine on 5/14/12 at approximately 3 AM. After I called Neighbors Moving and Storage and complained, they refunded the money. At approximately 9:45 AM on Monday, 5/14/12, I stopped at a rest area shortly past the Massachusetts border and checked my phone messages. There was a message from Jeff Still that I needed to call him. I returned his call and explained the situation with my credit card. He told me that his employees were at the apartment in Maine and would not leave until they got paid. I told him that I did not know what to do, that I had called my bank the day before and they told me they could not release the hold on my card. He said that what the other company did "was not his problem" and that it was my responsibility to make sure I pay them via credit card - they would not accept my check. By this point I was sobbing hysterically; I told him I had my four cats in the car and they had already gone 5 hours without a bathroom break and still had 3-4 hours left of travel time. He then told me he would call the owner, Jennifer Gondolfo, and let her know what was happening and I said I would try again to call my bank to have the hold on my card released. While on hold with my bank, Ms. Gondolfo left a message with me that I need to do a wire transfer, and she gave me the name of her contact, Craig Baker, at the company's bank, WFSF. I called him and explained the situation, and he said for me to call my bank and arrange it. When I called my bank, PNC, they said that unless I signed a document that allowed for wire transfers, I couldn't do it. The closest PNC bank to my location at this time was 77 miles away in northern New Jersey. I was in constant contact with both Jeff Still and Jennifer Gondolfo during my contacts with PNC Bank for resolution, but they showed neither humanity nor compassion for me, my cats or my situation. They had me continually calling my bank while still at the rest stop and they continually treated me as if I was refusing to pay them for their services. Ms. Gondolfo even told me that if I didn't pay them before the movers left my new apartment in Maine, she was going to call the police! Although I am a middle-aged, responsible adult, to Jeff Still and Jennifer Gondolfo I am nothing more than a common criminal. I need to reiterate here that I was told at this time that personal checks were not permitted for out-of-state moves. I also need to reiterate that I used a personal check for my move from PA to DE on 9/30/10, and PA to DE is out-of-state. They terrorized me based on a lie. This constant harassment and bullying went on for more than three hours, all-the-while my cats did not use the bathroom, and the terror did not end until I told Jeff Still that I had exhausted all my options and would have to drive back to northern New Jersey for up to two hours each way (77 miles) to sign the wire transfer document. At that point, he contacted Ms. Gondolfo and they (collectively?) decided I wasn't a liar or criminal and they would allow me to write a personal check, as long as I got it to them within 48 hours. I agreed, but because I was so intent on proving my "innocence" I drove to the closest town and sent the check overnight. I figured that my cats would already have been exposed to the hazards of renal failure, so what was another 10 minutes? (Unlike dogs, cats are transported in carriers and generally cannot be walked if traveling. Three of my cats held their urine and did not go to the bathroom until I arrived in Maine, well after 5 PM. One of my cats urinated in his carrier and there was blood in his urine. I thought the blood was from "holding it" for so long, but then I realized he broke his claw while scratching to get out so he could urinate. Can you imagine having to urinate so badly that you'll cause yourself to bleed and then sit in your own excrement for an unknown amount of future time?) When I went to the UPS store in Auburn, Massachusetts, to send the overnight payment I was on the phone with Mr. Still, as I needed the correct address and the "attention to" contact info. I mumbled under my breath that I thought the clerk was not that smart and when Mr. Still heard me make the statement, he questioned me about the clerk's ethnicity. I never stated that I thought the clerk was stupid for a specific reason, nor would I attribute anyone's insufficiencies to their ethnicity. Mr. Still started by asking me if the guy was Arab/middle eastern. When I said no, he asked if he was African American. I said no again and he asked if he was Mexican. I said no, but maybe something close? I wasn't sure where the guy was from, but I know he was not a New England native. He then asked if the clerk was from Italy, as that's close to Mexico. I don't really need to add anything here; just refer to the aforementioned personal checks for out-of-state moves for a greater understanding of Mr. Still's deficient knowledge of basic geography. Overall, Ms. Gondolfo and Mr. Still's behavior was nothing short of repulsive. I've never been treated with such cruelty and disrespect before in my life. To make matters worse, Ms. Gondolfo was quoted in Delaware Today in 2009 as saying, "Nobody better mess with my customers." Didn't she really mean that nobody better mess with her cash flow and bottom line? Perhaps someone should inform Delaware Today that if anyone does, she'll have you arrested, cause you to forfeit your home and livelihood and passive-aggressively kill your pets. I am now telling every one of my friends in Dover, Delaware that they should not use Two Men and a Truck to move. I don't care whether or not they are planning to move; I tell them anyway. I call them, email them and text them. I don't care how they get the message. I just make sure this message is disseminated. I want them to know that should they ever move out of Delaware, they can't use this company and employ this sorry excuse for human beings. At this point, Two Men and a Truck should consider themselves fortunate that Delaware moving companies do not have to abide by any federal or state regulations other than those mandated by DelDOT. If so, I would be contacting every government and regulatory agency and going after whatever license they need to operate. And by the way, if Ms. Gondolfo and Mr. Still have a history with dishonest customers writing bad checks, that is "not my problem." And if the issue is in-state versus out-of-state moves, any map of the United States should be sufficient enough to enlighten them. I will post this letter on Angie's List as an addendum to the already horrendous experience I had with Two Men and a Truck when they loaded my belongings and I will
Response from TWO MEN AND A TRUCK®
"I do not believe a refund is necessary. The member was well informed that we do not take personal checks. I tried my very best to resolve the payment issue the best I could. She was very upset and distraught from the beginning due to the way the other moving company had handled things. I am terribly sorry that she was unhappy with the payment arrangements, but we simply never take out of state checks. The reason we took a check from her fist move was because she was moving to Dover, Delaware, My franchise is located in Dover, Delaware."
Licensing
State Contractor License Requirements
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FAQ
TWO MEN AND A TRUCK® is currently rated 3.5 overall out of 5.
TWO MEN AND A TRUCK® accepts the following forms of payment: CreditCard
Yes, TWO MEN AND A TRUCK® offers free project estimates.
No, TWO MEN AND A TRUCK® does not offer eco-friendly accreditations.
No, TWO MEN AND A TRUCK® does not offer a senior discount.
Yes, TWO MEN AND A TRUCK® offers emergency services.
No, TWO MEN AND A TRUCK® does not offer warranties.