Gevalia

I have been on an auto shipment plan with Gevalia Coffee since 2006, and although there have been a few "glitches" over the years, they used to be fixed, promptly. Recently (In November) my coffee had not arrived, so I went online and found that my last shipment had gone out in October, and the next scheduled for Jan 13th. (I am set up for shipments every 6 weeks). Since it is the Holidays and I am hostessing parties, I wanted to increase my order. After several failed attempts at fixing it online, I called, and their agent told me it was corrected, my coffee would go out on the next available date (Fridays only). When the order was not received, I called again on December 5th and spoke to the same person, who told me that: The coffee had been shipped the previous week (Dec 2nd); It had left their warehouse so she had no means of tracking the order; AND that they had not yet received a tracking number from UPS. As of today, their website still shows that my next shipment would go out January 13, and the previous order had been CANCELLED!! I called again, and was told that nothing had been shipped since October.I was stunned. The agent I spoke to last time, just flat-out lied, and then cancelled my order! I asked for a supervisor, and was told that yes, the order had been cancelled, but they would ship immediately and credit my account the express delivery charges. I want to mention also, that the last few times I have called, I got a recorded message saying they were excited about being at their "new, domestically located contact center, and to please be patient while they work through some (unintelligible)...." With unemployment rates as high as they are in this country, I am happy Gevalia moved their operations here, but I am speechless at the way service has deteriorated. I cannot even find words to express my shock at being lied to by a service representative. I will now be shopping for my coffee elsewhere. and will miss the product.