Approved Pro
Best Choice Flooring, LLC
Wood Flooring Refinish, Commercial Wood Flooring Refinishing Service, Commercial Wood Flooring Repair or Replacement Service,
About us
Best Choice Flooring is your local flooring specialist! We pride ourselves on the quality of the work we do & strive to exceed customer expectations. Also licensed in New Castle County.
Business highlights
26 years of experience
Services we offer
Over 15 Years Industry Experience, References Provided Upon Request, Residential & Commercial Services, Warranties Available, Wood Flooring Installation & Repair and finishing. Concrete overlays and epoxy finishes.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.660 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 5% | ||
| 0% | ||
| 3% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 60 reviews
John A.
Jan 2023
i was pleased
Jeff B.
Nov 2021
Wood Flooring Refinish
What an amazing transformation of my flooring. Mike put his heart and soul into this job. It required a lot of sanding and then coating with polyurethane. During the process, Mike kept me in the loop as to what he was doing. In fact, he put down three different stains for me to decide which one I thought would look the best. I went with the natural look. I would highly recommend Best Choice flooring for all of your flooring needs. The finished product was amazing, from the color, coating, to the trim that he put down. Mike started the job and worked on the job until it was completed.
Rich V.
Jun 2019
Wood Flooring Refinish
Ruth J.
Apr 2019
Wood Flooring Refinish
They did a great job . Filled in all cracks and the floor it looks amazing when finished! I d hire them again ! They cleaned up everything hardly any dust ! You may be taken back by 1 bad review on here but I would say I Did NOT find anything that would make me hesitate hiring them or recommending them to my friends and neighbors!!! Great job guys
Juanyao H.
Feb 2019
Worst choice flooring: First, I would ask any potential customer to stay away from this guy. He installed hardwood on the 1st and 2nd floor of my house and overall I am satisfied when this is done by Christmas. There are few issues but he agrees to fix so I paid him per his request. He left the stairs unfinished. (The total cost is 20000, at this point, I have paid him 17500. The remaining 2,500 dollars should be due after the stairs are done according to our agreement). He explained to me that the treads and risers will be ready a few days later since the machine is down and it would take a few days to have it fixed. However, ever since that I have much difficulty in contacting him. He did not come back to take care of the flaws as he has promised. Text him, no reply; called him, no answer. Even if he eventually replied after I wait for half months, his good attitude went downhill by blaming me for everything I did: Texting him in the evening (between 8 pm to 10 pm) which he defines as inappropriate, keep asking him the same questions about the available date of the treads and risers. He is very rude and obviously tried to scare me away. Finally, when the treads are ready he asked to pay him 1695 dollars before he can come to put them to my stair. This is against our agreement. I told him I can pay him only after he finishes the whole project; however, he rejected and even threatened me by putting a mechanic lien on my house. As a customer, I never delayed my payment to him. I tried my best to be reasonable. There are some flaws in his work but I still paid him on time in hope for that he could treat me in fair as well. I need to work at my company so I can only ask him questions when I come back. I ask him project-related questions by texting usually between 7 and 10 pm but he blames me for disturbing his life by doing so. I asked him several times when he could get the treads and risers ready but he shout at me in a rude way, blaming me for asking him the same questions again. At the meantime, he refused to come back to fix any flaws in his work as he had promised before he is paid. He never wishes to help you proactively once you paid him before you are satisfied. He always emphasizes that he has been in this industry for 20 years but his ethics obviously is not proportional to his experience. Stay away from this shameless scammer, read the text messages between us (I upload them at yelp) and you judge who is right and who is wrong.
Response from Best Choice Flooring, LLC
"This is only the 3rd bad review since 99. You cannot make everyone happy no matter how hard you try. This customer picked a material because of price then complained about it the whole time. Calling me every evening after 9 pm. The price was 23k he talked it down to 20k. Better material would have been 30k. He didn't want to pay that. The floors were finished and I informed him the steps will take 3 weeks. I had to wait for them. He starts calling 3 days after we complete floor, with a threatening attitude about the steps taking 3 weeks. My step guy had an issue and his machines had to be fixed. So I had to wait. The customer was informed of all of this beforehand, but 3 days after the floors were done he begins to call complaining about anything he could because I couldn't get there for the stairs. So when the stairs finally came in i had to pay 1600.00 for them. I then told him he had to pay for the material up front, well this pissed him off even more so I gave him the option to pay for the material so I could drop it off to accumulate. He refused so I'm stuck with 1600.00 of steps that were made for his job. He also turned me into the fraud department Nd they investigated the case sent me an email this week and closed the case because we did nothing wrong. This is why I now have to respond to this frivolous review. There are 2 sides to every story and if I was so bad I would not be in business and would have more than 3 bad reviews. I'm all about taking care of my customers. This is my livelihood. I have worked with over 2500 customers and if we closed the doors today, 3 bad reviews is not bad. Also, for those that look at the text on another review aggregate site, there is plenty more he didn't show, there is also a lot of phone calls that he did not show."
Stephan L.
Apr 2018
Wood Flooring Refinish
Finished on time, on budget and made pricing clear with good results
Mark W.
Mar 2018
Wood Flooring Refinish
Our last coat (3rd) of polyurethane went on today and we literally just spent 15 minutes walking around our house and admiring the absolute beautiful job that Best Choice did with our floors. Easily the best upgrade to our home we could have done. Other companies that quoted us said that they would not be able to get the bevels out of the pre treated boards installed in our house or get the color we wanted because of that. Best Choice Flooring not only was able to achieve that beautifully but at also a competitive price. Already recommending them to family and friends.
Mike N.
Feb 2018
Wood Flooring Refinish
Anand M.
Apr 2017
Hardwood floor installation Job was done in a prompt fashion. Reasonable pricing.
Chris V.
Mar 2017
Wood Flooring Refinish
Mike had great ideas was easy to work with and I felt very reasonable in price. Would highly recommend him
Mary P.
Jan 2017
My bamboo flooring was damaged with a flood of water. Mike and his team worked hard to replace the damaged floor. Their work is superb. You would never know there had been a flood. I would highly recommend them for their expertise, customer service, and the speed and efficiency with which they worked. They are also very polite and are easy to communicate with. I don't think you'll find a better company anywhere else.
Indira I.
Dec 2016
Wood Flooring Refinish
Mike and his team did a fabulous job with my floors.It almost looks like brand new.Very prompt,has excellent skills of the job,was very detailed about what could be expected,reasonable in pricing compared to other contractors.Completed the job with perfection on whatever has been agreed upon.I'm very pleased and would hire again,also recommend for sure.....
Lorraine M.
Sep 2016
Wood Flooring Refinish
I was over the top pleased with the job Mike did to transform my wood floors that I thought couldn't be saved into beautiful look like new floors. Mike was prompt, responsive and did the job to perfection. I absolutely recommend Mike to anyone looking to refinish their hardwood floors!!!
Emily W.
Jul 2016
Wood Flooring Refinish
Mike and staff were great! We are very pleased with our floors, they turned out great! Mike was dedicated to our project and went above and beyond to finish it in a timely fashion so we would move in to our new home. Very pleased, Would definitely recommend! Thanks Mike and staff!
Paul F.
May 2016
we were very impressed by the quality of work and attention to detail. Mike also was very flexible about timing the installation and addressed all of our concerns thoroughly and professionally.
Robert B.
Mar 2016
Mike's proposal was way below the other contractors I interviewed so I was a little skeptical but I hired him because of his reviews. It was one of the best decisions I ever made! He did an outstanding job of installing our vinyl plank flooring and the ceramic tile in our two bathrooms. Weather held him back but he worked Saturday and Sunday to get the job done. Hire Best Choice Flooring and you'll get great value for your money!
Steven D.
Feb 2016
We took down two walls between our living room and dining room which left a couple of large gaps in the floor. I called Them they came out gave me a very good price and a couple of days later replaced all the missing hardwood and sanded the floor. If I did not know where the walls came down I would never know were they replace the missing hardwood. They did just a great job on the repair. If you are looking for real professional here they are.
Keiron B.
Nov 2015
Wood Flooring Refinish
They sanded, stained and refinished all of our wood floors. The work was done carefully, timely and cleanly. The floors look beautiful.
Carla H.
Mar 2015
Wood Flooring Refinish
The team refinished our living room, dining room, study, and entrance room floors. Mike and George worked very hard , were clean and neat, and completed the job in a timely manner. Always on time. Mike was truthful about pre-existing issues in our 1890 heart pine floors, and we knew the floors would look beautiful but rustic. They look gorgeous! Our friends are amazed!
Harry Z.
Mar 2015
They installed hardwood floors on almost all our first floor and our upstairs hallway. The quality of their work was outstanding. They were very clean in their work and did a few extras to give the job that final touch. For example our French doors between our family room and living room always rubbed our old carpet and would have done the same on our hardwoods. Without us asking Mike addressed that issue. Would hire him again to do other floors.
James L.
Feb 2015
Wood Flooring Refinish
MIKE DID A GREAT JOB REFINISHING OUR HARDWOOD FLOORS. ALL WORK WAS DONE IN A TIMELY MANER
Patrick G.
Feb 2015
Wood Flooring Refinish
The team was really outstanding. They were on time every day and the floor is beautiful. I will recommend the company/ service to to all my neighbors. Mike made a hard job look great!
Victor C.
Feb 2015
Very nice person,that does great work.Will hire him again for future projects
Carole R.
Jan 2015
Wood Flooring Refinish
Left stain on the white trim around door, did not fill it the nail holes, stain not even and drips left on bullnose, did not install the room separators, left stain on brand new hardwood floor in dining room. Have pictures available. Reporting to BBB. Very unprofessional on the phone. Don't pay until job is complete!
Response from Best Choice Flooring, LLC
"It's really Unreasonable to try to hold someone accountable for a personal mistake.The stain on the base board was from a sand and finish on the foyer in which the customerwas informed they wouldhave to touch up paint. A front sectionof the foyer wasrotted andmolded, I had to ripit out and reframe the existingdoor jam and then replace thesubfloorwith a hard time with the customer to replace because she was pinching pennies. The paint on the jam she did not mention it still has black mold on it and she did not want to replace. This started with a install the cus. Provided mater. And did not provide t molding I can not come back for free..."
Joseph S.
Sep 2014
Mike was initially responsive & timely. The 1st floor came out great and Mike's suggestion to put hardwood on the stairs was a great idea and looks great. OK, so for the bad, I made the mistake of paying Mike before he was finished. There are three outstanding issues, The top of the stairs is loose, the transition between the hall and bathroom is missing, and the heat exchange in 1 room was cut too big and now there is a 1/2 in hole in the floor. I tried multiple times to get Mike to come back and finish with no luck. I cannot recommend him until the work is completed.
Response from Best Choice Flooring, LLC
"I did have a helper make a Mistake apparently. I've been in business since 1999 and I've have never Out 4 call backs since 99 not gone back except for two issue , this one in which Mr Joseph s. Decided he wanted to blast my company on social media without giving the proper opportunity to fix the issue. So we don't go back to a situation like that and the other time when Carol c. Threaten me with court. We never went to court for obvious reasons. Read all the other good comments and judge for you self . There's always two sides to every story!!!"
Licensing
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FAQ
Best Choice Flooring, LLC is currently rated 4.6 overall out of 5.
Best Choice Flooring, LLC accepts the following forms of payment: CreditCard
Yes, Best Choice Flooring, LLC offers free project estimates.
No, Best Choice Flooring, LLC does not offer eco-friendly accreditations.
No, Best Choice Flooring, LLC does not offer a senior discount.
No, Best Choice Flooring, LLC does not offer emergency services.
No, Best Choice Flooring, LLC does not offer warranties.