JOHN'S MAYTAG HOME APPLIANCE

I called John's Home Appliance to diagnose a problem with my washing machine. The fabric softener cup was not emptying properly and filling with water. I paid John's Home Appliance a $100 service call fee to look into it. On the first visit, the technician ran my machine, said he could not replicate the problem, cleaned the detergent cup, and told me the machine was running fine. He said to call within 7 days if the problem happened again and he would come back out at no charge. I called a few days later because the problem was still happening. I waited 3 weeks for an appointment. The same service technician came to my home a second time, ran the machine twice, and told me that the machine was running properly. He didn't use any tools while here and made no attempt to do anything more than run the machine. I called the owner to complain and ask for a refund of my $100 service fee since they didn't give me any indication of what is wrong. The owner was very rude on the phone and refuses to refund my service fee even though the technician did nothing more than run the machine. She accuses me of having a "ghost problem". She has told me that she is not God and that her company cannot fix a problem that doesn't exist. I don't know why a customer would call a service technician in twice for a problem that doesn't exist. She has made no attempt to make the situation better and offered me no alternative solution.

Identified and fixed source of leak on first visit

Tech came out quickly, diagnosed the problem (I told him what it probably was) and he gave me a price, which was a bit higher than I thought was "reasonable" (at $210). In addition, a replacement plug was needed which was not available and had to be ordered. Took four days so another appointment had to be made since no work was done with the first. All in all, guess I can't complain as I really didn't do a lot of comparison shopping. Tech was pleasant, clean, punctual, personable.

as expected

Chris came same day I called for service and was able to repair my leaking refrigerator. He listened to my description of the problem , was able to see the problem and fixed it promptly. Very pleasant and courteous. I am very appreciative of a job well done.

unknown

This is the second time that we have used John's to repair our dishwasher. The first time, a glass had broken inside and the technician came to remove it. This time our touch controls were not working correctly, and we called them again. They have excellent customer service, arrive on time, and are very knowledgeable. We would use them again, and have already recommended them to a co-worker who was also very happy with their service. They also service nearby Pennsylvania.

They were timely, very nice and professional. They showed me how to do it so next time I can do it myself. I'd recommend them.