Emerald Isle Services LLC
About us
Plumbing and handyman business with 40+ yrs in construction. Free estimates-we typically look at the project and follow-up with written quote including payment terms. We pride ourselves on pleasing our customer. We are punctual and we finish the job on time. No job to small.
Business highlights
15 years of experience
Services we offer
Plumbing, carpentry & bathroom remodels., electrical, handyman
Amenities
Free Estimates
Yes
Reviews
4.831 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 31 reviews
Sheryce Q.
Dec 2020
Dermot Hagen and his crew were wonderful. Prompt, courteous and trustworthy team of craftsmen. They made it possible to live in the home while work was completedl with daily cleanup and storage of materials. When design challenges arose (as they ALWAYS do in an older home) he was patient to let us figure out how we wished to proceed, offering suggestions from his experience and listening to our ideas. When desisions were reached they were implemented swiftly and allowed project timelines to flow. The workmanship was excellent and the final results have received nothing but positive feedback. Would deinitely recommend and use again personally!!!
Steven M.
Feb 2019
Dermot Hagan is a true professional--on time, punctual, and performed the services as discussed. He worked every day (4) until complete and cleaned up after himself as he went along. His recommendations made the upgrade easy and uncomplicated. I will hire him again for my plumbing and "handyman" needs.
Tim P.
Nov 2018
Work performed was very complete and with professionalism. Dermot not only performed the installations, but he found a defect in one of the outdoor lights, and directed me to properly exchange the parts. He returned on another day to install the replacement parts. He also referred me to manufacturer support for the faucet, to prevent any future issues. We appreciate Dermot's assistance and attention to detail. Thank you very much!!!
Kathy J.
Nov 2017
Always on time, detailed oriented and reasonably priced.
Suzanne H.
Oct 2017
Awesome job! Responded quickly and did a great job on replacing 2 outside faucets and piped into basement and replaced indoor cutoff valves!
Steven M.
Aug 2017
Dermot Hagan is the man behind Emerald Isle. He lets you know exactly what he is going to do, and what parts he will be using, and then does exactly what he says. He is not cheap, but competitive. I have used him on two occasions and was pleased both times.
Stuart M.
Jul 2017
All went well. Work was done in a timely, professional manner. Results were as promised. One problem with one garage door turned out to be minor, and quickly remedied.
Jan K.
Jun 2017
Emerald Isle Services is exceptional. When we call, if we have to leave a message (rare), he promptly returns our call. Though he is quite busy, he is usually able to accommodate our time frame. It is obvious he takes extreme pride in his work. Each job is done with careful attention to detail, and completed in a timely fashion. When he is done, he takes away all remnants of the work (parts of pipe, debris from job, etc.) so that the area is left clean. We have absolute confidence in Dermot. He is extremely knowledgeable. He is professional. His prices are reasonable. And he is honest. We have been so pleased with his service. We highly recommend him.
Paul D.
Apr 2017
good. Good response for a minor adjustment after first install.
Chandra D.
Jan 2017
unknown
Margaret L.
Apr 2016
Approx. 14 mos. ago, while recuperating from knee surgery, I fell & broke my arm. Also have a lot of spinal nerve damage & muscle weakness & have trouble walking & standing- & that's when I'm doing well. There are ambulation devices in every room in my rancher home; so you can't miss them. Service tech also agreed to replace bathroom sink, line old shelves & replace hardware pulls & fix side door because rain comes in at top of stormdoor & runs on the floor. Dermot never called & never came back except for bringing a "door specialist" here 1 day, who told Dermot it was a simple matter that he (Dermot) could fix himself. Needless to say, I never heard another word from D. since that day 2 months ago. Besides those health problems I mentioned, I found out recently that I have lung damage & serious heart problems. Cleaning house got behind with the knee surgery & broken arm & I desperately need help, in the areas of cleaning but also maintenance & repair jobs around the house. There's an Angie's List housecleaning offer available that I will buy today & I would never call D. for a job again. He blithely said to "clean up this mess by the door" (leaves & such" to someone who can't make a move to do anything without a certain # of hours of bedrest, planned in advance.
Response from Emerald Isle Services LLC
"The review that Ms. [Member Name Removed] gave me was very unfair when you hear the lengths I went to try to help this lady. She wanted a vanity and medicine cabinet fitted in her bathroom. After taking measurements, etc., I asked her to go purchase the materials and call me and I would be able to give her a price for the installation. She indicated she did not "have a lot of money": Then she called & wanted me to put liners on the shelves in her kitchen cabinets, which were full of can goods, etc and I told her the cabinets needed to be emptied for me to do that, no mention made of the original request (bathroom vanity). She called again about a storm door & got go my window/door man to come w/me to look at the the door at my expense. It needs to be replaced, but it is a odd size & would a be custom & expensive door. Again, no mention of the bathroom or kitchen projects, only that she did not have a lot of money. I went 3 times to help this lady at no cost to her and at the finish I got frustrated. It appeared that she was not going to do any of the projects & was wasting my time. We are a business, not a charity. I know I treated this lady with kindness and respect. I have many customers who are seniors and I value their business. If you take a look at my reviews I think you can see I treat my customers well."
Crystal B.
Mar 2016
Extremely professional. We will be contacting Emerald Isle within the next year to renovate our main bathroom. I am 100% pleased with the services provided.
Trent D.
Mar 2016
Dermot did a great job installing the new sump pump. He was very responsive and came right over after I found my old sump pump had burned out and heated up all the water in my full sump pit. He confirmed my choice of sump pump brands and returned when I received my new sump pump to install it a few days later. He was prompt and extremely efficient. He is so helpful and did a great job. I am very pleased with his work and professionalism. He makes you feel like you are family and treats you the same way. I highly recommend this company and working with Dermot. Thank you and look forward to having you help with my future work!!
Christina M.
Mar 2016
My previous sump pump had a battery backup system which would only last a few hours and routinely alarmed for various reasons. Dermot shut off the main water intake and ran a line from the existing water supply line to power the back up and installed both units professionally - looks and works great. The prior sump pump plumbing had been incorrectly installed and actually froze once this past winter. He rerouted the plumbing so that the water drained correctly and secured the plumbing and water line to the wall to provide stability. You can obviously tell that the job was done by a pro. Dermot did a great job at a reasonable price and arrived exactly when he said he would. He was also happy to teach me a thing or two about plumbing and entertained me with his dry Irish wit. He took his time and did the job right and was definitely focused on his work and not in a hurry to get to the next job. I will definitely be using his services in the near future. I would recommend him to anyone in need of a good plumber or handyman.
Scott H.
Nov 2015
I called Dermot because of a leak I was seeing in my utility/laundry room. He was extremely prompt in arriving and quickly diagnosed the issue. While out there he noticed that two of my shut off valves were not up to code and should be replaced since I was selling the home. He quickly got me scheduled and did an amazing job replacing everything. His work is spectacular and he is a great guy that is willing to walk you through each step in the process. I have worked with a lot of contractors, electricians and other service providers while preparing my house for sale and Dermot far and away has been the best. I have used Horizon and a few of the bigger guys but I will never use them again after finding Emerald Isle. Just a great plumber.
James L.
Sep 2015
I was extremely pleased with the work Emerald Isle provided. They responded to my message immediately and set up time to review the projects and gave an estimate. When they said they would call back they did, when they said what time they were going to be, they were there. Emerald Isle discussed many options for me to think through on the replacement of my shower hardware. After having a number of estimates, Emerald Isle was the most reasonable and I appreciated the way they had many solutions. I had them review my bathroom for ideas on a remodel and they provided so many ideas!! I am looking forward to working with them in the future!
Bernadette D.
Aug 2015
unknown
Janet M.
Jul 2015
unknown
Robert C.
Jul 2015
Mr Hagan worked with the City of Wilmington to replace a water meter that was sized and installed incorrectly when it was initially installed. Additionally Mr Hagan installed a whole house water filter and water softener. I provided the filter and softener, and Mr Hagan ran all the pipes. Additionally when the meter was dropped off, it was discovered that the city had provided an improperly sized meter bar for Mr. Hagan to work with. However, Mr. Hagan was able to redo some of the pipes and rectify the issue. I am very pleased with the work Mr. Hagan did, and would highly recommend him to anyone.
Linda W.
Apr 2015
Dermot showed up as scheduled to provide an estimate and for the oven install. He and his helper were prompt, courteous, and completed the job without any problems. I was very happy not to need three separate installers (electrician for the new outlet, plumber for the gas line, and carpenter for the cabinetry). Pleased with the results.
Steven F.
Apr 2015
After many calls to many highly rated plumbers, Dermot
was the only responsive one of the group. I requested him to come and take a
look at my project to see what the project would cost, after an in-depth
review, Dermot gave me a price to perform the work, plus the cost of parts. At
that point he was very accommodating when scheduling a time to come and do the
work. The work was performed quickly and professionally. He was extremely
informative during his visit as he knew I would be tackling the rest of the bathroom
renovation on my own giving me advice along the way. Overall, Dermot is hands
down the best plumber I have ever worked with I look forward to continued
service from him.
was the only responsive one of the group. I requested him to come and take a
look at my project to see what the project would cost, after an in-depth
review, Dermot gave me a price to perform the work, plus the cost of parts. At
that point he was very accommodating when scheduling a time to come and do the
work. The work was performed quickly and professionally. He was extremely
informative during his visit as he knew I would be tackling the rest of the bathroom
renovation on my own giving me advice along the way. Overall, Dermot is hands
down the best plumber I have ever worked with I look forward to continued
service from him.
Joan M.
Dec 2014
Mr. Hagan was very accommodating to my request to have the work done before Christmas. He and his partner were very courteous and friendly. Their work was thorough and efficient. I'm happy to have found them.
Donna B.
Nov 2014
It went very good.
Bernadette D.
Aug 2014
I think I've provided detail previously, but Mr. Hagan is prompt, expedient, pleasant and exceedingly professional. His rates seem on the high side, but definitely delivers top quality work. He's very flexible in scheduling as well esp. for estimates.
LISA C.
Jul 2014
I was referred to Emerald Isle Services by my cousin who has used this company for projects at her home; She has always been pleased with the work. I was also very pleased with the work completed by the owner, Dermot Hagan. He was very efficient and adept completing the plumbing work. He was patient as I hovered while he worked on the toilet trying to watch what he was doing (would like to one day be able to do it myself!) He was pleasant and friendly, yet professional. I am planning to get additional work done on my bathroom and am planning to use this company for this job as I trust the work he would do. I would highly recommend Emerald Isle Services for any plumbing or handyman work. Thank you again, Mr. Hagan, for all your help!
Licensing
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FAQ
Emerald Isle Services LLC is currently rated 4.8 overall out of 5.
Yes, Emerald Isle Services LLC offers free project estimates.
No, Emerald Isle Services LLC does not offer eco-friendly accreditations.
No, Emerald Isle Services LLC does not offer a senior discount.
No, Emerald Isle Services LLC does not offer emergency services.
No, Emerald Isle Services LLC does not offer warranties.