Keep It - Moving & Labor, LLC

The worst moving experience i have ever had. I don?t get all the 4+ stars for this business. The 4 hour estimate took 8 hours. They reeked of marijuana. It rained & they did not provide drop cloths for the floor. They didn?t wrap all the furniture, to include all but 1 of my dining room chairs & my 2 mattresses. The chair got scratched up & mattresses damp & dirty because they let furniture sit outside in the misty rain. Moved boxes by hand, 1 by 1. I had to ask they why they weren?t using dollies, they ?found? one & started using, however it was when they were almost finished. They moved items that I asked not to be moved, which resulted in not having enough room in the truck, so they had to go back to return the stuff that wasn't supposed to be moved, and to get the remaining items. I talked to the owner after the move, he did not apologize at all, basically didn?t say anything. I asked for at least an hour off the bill, which he accommodated, but nothing else.

Movers were helpful, friendly and professional.

Great job!

The communication throughout the process was impressive and appreciated.

Excellent mover! They packed us and moved us out of state. Wonderful experience!!!

It was easy to book the service, the movers arrived on time, we’re professional and court, and they did a good job. I would use them again for my next move.

Very unprofessional

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Very efficient workers that got the job done!

Great help

Arrived on time, wrapped all my furniture and did not break anything

Overall good experienceï¼ they quickly found a truck when my own reservation was cancelled and offered to come on Sunday, also provided free repair of furniture scratches. I would recommend this moving company.

I have moved ar least 35 times in my life , I can say that this is THE BEST moving company with which .I have ever worked! Cynthia and Nick were great at calling me back immediately and giving an accurate estimate. Mark, Mark, and Chris were highly professional at moving my things. They were prompt, curtious, and overall fun to work with. Best of all, nothing was damaged because they wrapped everything so well. Will use these people again everytime!

I booked this company through Angi- and only communicated initially through text. It felt a little strange- but they quoted a very good price. They were responsive and when it was time to do the move- they were professional, kind and very fast. I was very impressed. They gave an excellent price and did everything I asked. I would recommend them to my friends for sure. Solid group of guys,,,good people. Thanks to Mark and crew- and shout out to Ken for being so responsive,

They were amazing. Highly recommend

Great job

Nice, hard working guys but not real moving pros in my opinion.

Almost every single piece of furniture is damaged. Night stands- chunk of wood taken out of side. End tables- a chunk of wood taken off. Couch legs- wood split in half. Couch covers- ripped and warranty voided. Both mattresses were not covered and now have voided warranty (beds are not even 2 years old and had 20 year warranty), and I paid to have mattress covers put on beds. Adjustable bed frame- lost pins that hold it together. Mattress pad to 2nd bed was thrown off the truck during packing and tossed onto the cement/ground- ruined and had to trash. TV stands, the whole corner was taken out. Had 1 packing day and 1 move day for a 1400sqft apartment that was full service. Movers had no idea what was going on or the expectations of the job. Movers came on packing day and took forever and not everything was boxed up and had to be put on next day. Contacted Kenny (manager) to let him know that move probably will not happen the day due to all of the things that needed to be packed still and then loaded and moving 50 minutes away. He insisted it would all be done. Movers arrived 2 hours late on move day. The truck still was not packed 6 hours later and still actively packing things. Finally Kenny said he was sending 2 more people. Helped speed up the process but still took too long. Movers were FaceTiming, on phone with non-work related calls, hanging out and joking with each other while not being productive. On multiple occasions, driver of truck (Kyle) said this move should not be 2 whole days and would have been done differently if he was there the previous day. Once 2 other movers arrived, driver of that truck also stated on multiple occasions this should not have taken as long and there is no reason for both days to take 8+ hours. Kyle started rushing to pack things into the truck which ultimately is probably where the damage came from. 2nd truck driver commented on poor packing in truck. This whole move was a nightmare. It was supposed to be full service and did not finish unloading the truck until after midnight, which is ridiculous, so I decided not to pursue the unpacking portion. We have moved serval times, halfway across the country and back and have never had such an awful experience. Would not recommend to anyone, would only put notice out to avoid at all costs.

Process started out positive, owner Ken came out day I called to count and photograph 3 storage units and called back with quote, I received 2 other quotes with no actual viewing just by square footage of units. 50% deposit up front, rest day of move. Day of move went smoothly, crew of 4,with 2 trucks in case all would not fit into one. That crew was WONDERFUL, professional, packed items well and efficiently loaded truck from 2 storage facilities within 8 hours. Day of delivery was a disaster. Driver arrived prior to time set and waited for local crew to arrive. NO SHOW. Multiple calls by driver and myself to office and owner. At 1:30 pm a helper arrived with 2 more on route. Did not show up! At 3pm they were told to unload truck since it had to be back in DE for Saturday move. They did their best in 90+ heat but furniture moved in, boxes piled everywhere in garage . Furniture was not put together-beds, tables, etc left . some still shrink wrapped. I called owner and complained, he said he did not know things were not assembled? I said I waited all day, only able to unpack part of the items. I asked for some compensation for my and my friends frustration? He said he would have to look into it, did not know what he could do. nothing in response back from him. very disappointed.

Move to Storage The crew carefully packed our limited storage space so that everything fit.

Darris was nothing short of amazing! He went above and beyond assuring me they "had this" and I did not need to stress. There were no complaints even though it was a tough move with very heavy furniture and a flight of steps when they got to the new place. I felt bad for how hard they had to work but kept being assured it was "all good" and that this is what they do. Hire them. You will not be disappointed!

They did a wonderful Job, sufficient and safe.

The gentlemen who came were considerate and helpful. They treated my oak furniture very gently. They were all polite. I would use this company again.

The guys were quick, pleasant, and knew what they were doing. I was very happy with them.

good job