Bethany Painters

We decided to proceed with painting for one of the 3 rooms we had the initial estimate for. Betsy was on time and super responsive via text in the very beginning, then after we gave her the $400 deposit and key to our house it all went downhill. We had already painted one of the rooms in our house that touches the room we needed painted the same color (open floor plan) so it was important that the paint match exactly. We used high quality paint and it only took us one coat since we were covering a lighter color, with a few touchups needed as we went along. We told Betsy this, but she insisted on 2 coats anyways, likely to make more money. She also really wanted to use Sherwin Williams paint, "because it's right down the street". She also came prepared with a tons of samples of paints from SW and wanted to try to match our Olympic paint with SW. We told her no since the rooms touch and the paint needs to match. I told her for the room we already painted we mixed an Olympic color with the ~$44 Valspar paint/primer at Lowe's. She texts me supposedly from Lowe's "U must have put that in Sherwin Williams then because Olympic only goes to $23.98 per gallon. I am picking up paint right now at Lowe's. Only Sherwin Williams goes to $44.98 per gallon with an added $5.00 for the eggshell finish" FALSE: [*** Link removed ***] So only two explanations for this: 1. She wasn't at Lowe's and instead went to SW like she wanted to in the beginning 2. She is incompetent at an easy task like picking out paint Neither are great, and it was a silly thing to try to tell us since we had JUST gotten the paint at Lowe's so clearly we knew what the price was. I text her back saying we wanted it in Valspar and her response was "Well it's in SW now". No apology, just a text saying she doesn't really care (see: "well"). I then get to thinking about the 2 coats she's insisting on and ask her if we "only did one coat and you're doing two coats isn't there a chance t's going to look different?" She replies "Should be fine." That's far from reassuring and again doesn't really show any regard for what we're telling her we want (one coat), so I ask her "If it's not [fine] will you paint a 2nd coat on the other room for free?" I felt this was a fair request since she's insisting on us paying more for two coats and can't even give me a definite 'yes, the colors will match'. She responds with "Nope, but you can". Unbelievable. The most unprofessional person I have ever met. Even if she felt she was completely in the right (she wasn't), that's not how you talk to a client that is clearly nervous about your services. She is so flippant it hurts. So, we canceled her services and asked for our key and deposit back. At this point she suddenly became super unresponsive, go figure!! She said on Sunday the 19th that she put my key in the mail (definitely don't want my key to my house in the mail where it can be stolen! But of course she didn't ask if I wanted to come pick it up instead, just sent it without asking. Who knows if she even sent it to the right address because she didn't verify). She also said she would send me a check for my money back when my check clears. Well, the funds were taken out of my account on the 15 and every bank I've ever had will clear a check deposit in 2 business days so it should have been in her account on the 17th. I tell her this and ask how many days her bank takes to clear checks. Rather than answer me, she sent me 3 photos of the Sherwin Williams paint she bought for our project... with no text. Just 3 photos of paint for a job we aren't moving forward with. Then she doesn't respond to my question about the bank until I text her a few more times. Literally never experienced something so insane from a business. I then asked later on Sunday if she was charging me for the paint she bought (she shouldn't be since she bought the wrong paint anyways!) so I could come pick it up if so. No response. It's Tuesday now and still no response. No refund. No response to my text today about the refund. At this point I'm pretty sure she just stole $400 from me, but I'll update this review if she ever sends me my money. Would not recommend...

Job was done very soon after the bid was accepted.  We were not present to witness the work, so quality of prep before painting is unknown.  Looks good.

We were not there while the painting was done but when we arrived a week later we were extremely pleased with the results. All was done in the time promised and for the estimate given.

I am impressed with how consciences Betsy is and really provides superior service.  They are always in communication with me to make sure all the work is to my satisfaction. 

Betsy came over promptly to give us an estimate. She has years of experience. The job was completed timely while we were out of town. We were very pleased with the results. In addition to painting, we had them put in a new screen door for a back porch. All of the work was professionally done. Betsy was great to work with.

I highly recommend Betsy and her crew.  In addition to the painting, they do our onging maintenance and repairs.  She has the resources to bring in landscaping, carpentry, and light plumbing services who also work to Betsy's high standards.