VERIZON WIRELESS

I owe Verizon Wireless nothing but a grudge. For probably a decade or more I had Verizon Wireless service and never paid attention or price shopped. They didn’t bother me and I didn’t bother them. Then I had to replace a broken dumb phone and something happened. I told them just to replace the phone with an identical phone and leave everything else as it was. Verizon surreptitiously, and without my consent, changed my calling plan and double billed me in the process. They were never able, in spite of repeated assurances from “Customer Service,” to correct the bill. So, on April 6, 2015, I cancelled my Verizon services and switched to another carrier. Verizon continues, in spite of all documentation, to harass me and to try to collect another $83.57. I have done nothing to deserve this treatment, whether it is due to Verizon’s incompetence or malice. At this point I am too angry to concede and have every moral right to be extremely vindictive. They have also falsely reported that the account is overdue to the Credit Reporting Agencies. Apparently, Verizon recycles this account after I tell collection agencies that I dispute this account and send them full documentation. Evidently, the only way to rid myself of VW is to go to court and have them sanctioned. Whether this is just plain incompetence or deliberate malice is beside the point. If they won’t fix it and continue to put me through this, they are evil.

unknown

I contracted with Verizon for one year of service -- trying to get customer service for assistance is pure torture. I can't wait until my contract is up so that I can cancel my service. They put HBO on my TV service for a free 3-month trial without my authorization and when the 3 months was up they just continued to bill me without letting me know that the service was on my bill -- I have automatic payments set up so they just took it out automatically from my checking account. I have spent three hours on the phone trying to get this corrected and taken off my service. When I was finally finished with the phone call they sent me a confirmation email which, instead of lowering my bill, put an additional charge of $11.00 on it -- then I had to call again for another 30 minute phone call, and the person I talked with (Mr. Tyler) told me the email was a mistake and to disregard it! I do not trust Verizon, and I do not like Verizon and I hope that at some time in the future I never have to deal with them again. It is horrible.

I switched to Verizon wireless from phone company because Verizon had good coverage in the DC metro (underground). I have been very satisfied with the coverage and also the technical assistance as needed and when I have questions about my bill.

I simply love it! We no longer have any the problems we were having before, like cable outages and slow internet. They been a complete pleasure to do business with and are always available to answer any questions that we may have.