STAR ROOFING

Paul is a first rate roofer. I have used Star for three different projects over a period of 10 years. Work is professionally completed.

unknown

It went well. Workers arrived on time, performed work, as cited and at the price quoted. Work was done professionally, and appeared professional when done. They cleaned up their work area. Minimum of muss and fuss.

They were very responsive. They had the best price we could find for the job. The workers were good and I have no complaints. The cleanup was good.

The first estimate I received from another roofer who had done previous work on the house included a recommendation to repaint the the metal roof even though this had been done within the past two years. The estimator from Star Roofing arrived on time. I explained where leaks were occuring. He recommended sealing all openings or potential problem areas on the roof, but said the roof paint seemed to be in good condition. The team of three men arrived on time. Completed work on the roof and then sealed and caulked the windows on the back of the house. Just to make certain, as they were preparing to leave, I asked about the vent pipe where the major leak seemed to be coming in. He decided to go back up on the roof to make certain that was completed. We have had rain several times since the repair and have no more leaking.

He showed up right when he said he would. I will use Star Roofing again, but knowing that the rate phone calls and emails are returned could use some improvement.

The experience with Paul from Star Roofing was great. Once we hired them (Paul's was the most competive bid we had), everything was very smooth. They came on Thursday, 9/12/12 and were done by Saturday, 9/15/12. They never tried to nickel and dime us for every little thing they found on the roof--they just fixed it without mentioning it to us at all. We paid them exactly what was in the contract, despite the fact that instead of removing 1 old roof, Paul told me they actually found several old roof layers, which cost them considerably more time and energy to remove. We are extremely pleased with the transaction and would highly recommend them to anyone else.

Paul's price was very reasonable; he completed the work promptly; and the leak has not re-occurred. In addition, the new roof shingles blend well with the old ones, and the roof looks great. Paul also reaffixed several loose pieces of siding and replaced a damaged fascia board along the roofline at no extra cost.

In October, my realtor referred my to Paul of Star Roofing. I had two small repairs I wanted to address. Paul inspected my roof while I wasn't home, and then mailed me an estimate which was higher than the other estimates I'd received by a factor of two. I called seeking clarity and he agreed to meet me at my home on a Saturday morning to explain his reasoning and consult with me regarding the best path forward. I texted him the night before to confirm that he would arrive on time despite some rain in the forecast and he replied that he would. The appointed hour came and he didn't show despite the fact that the forecasted rain never materialized. Later that evening, he texted me and indicated that he would come to my home later that week. No explanation for why he didn't show. The day he was to arrive, I called him to confirm that he would arrive on time and he assured me that he would. You guessed it: He never showed. He never returned my subsequent calls or text messages. He never offered an apology or even an explanation for not showing. Don't waste as much time as I did playing this guy's games.

Paul was recommended to me as "the best roofer on Capitol Hill." He had replaced or repaired my adjoining neighbor's roof. I asked him to come give me an estimate. He said would try to come Saturday. I explained that I thought that it was important for me to be here to show him the interior damage so that he could have an idea where the the leaks might be. We agreed that if he couldn't make it Saturday, that we'd arrange another time. He didn't come on Saturday and didn't call, although I'd left several contact numbers. I then called the following Thursday to see if he were still interested, and again explained that I wanted to be on premises. He made an appointment to meet me at noon on Friday. By 2:30 Friday when he'd not appeared nor called, I called and left my cell phone number as I had other appointments to make and asked that he call. I never heard from him. If I do hear from him, I will not use him as he is unreliable.

My neighbor recommended Star Roofing to me because they had done work on another neighbor's place. Paul came by promptly and provided an estimate to my neighbor and me and gave offered a discount if we both got the work done together since we are adjoining row houses. Repairman was on time to the minute. He explained everything and was very professional. We've had rain since the job was done and everything seems to be ok.

As before, all I had to do was give him a call, and he had an estimate to me shortly. A few days later, I left the contract and check for him and the work was finished.

Approximately one year after the re-roofing, the roof leaked, damaging the ceiling in our bedroom and bedroom closet. I called them, and they repaired the leak, saying that it was faulty flashing. Now, four years after the re-roofing and three years after the first repair, the roof is leaking in the same place and has caused even more damage. I have left messages, and they have returned them, but they still haven't come back to do more repairs. And frankly, these repairs shouldn't even be necessary. They're already had two chances to get it right.

I was referred to Star Roofing from a friend in the neighborhood who hired this company to install a new roof. Paul came by and gave me an estimate. It was in the higher range of the estimates I received, but he was one of the two roofers who was going to fix the skylight the right way(re-flash and re-install instead of just slapping on roof cement). Paul said I needed a new skylight not because the existing skylight was bad, but because the existing skylight would not fit over the re-flashing. The other company said they could use the same skylight and I was not sure what was what, but I thought going with a new skylight was okay since Paul was not charging an exorbitant amount more for it. I asked Paul for references and he called me back the same day with them. We had a few follow up conversations and he came once more at my request to make sure that we agreed on the scope of the work. His first inspection of the roof did not catch everything, but the second time, he was very thorough and explained in detail how he would make the repairs. I also wanted to make sure that he used high quality materials and he confirmed that he would use the same or better materials than I requested. The contract stated a one year warranty on labor and materials. We confirmed everything on a Saturday and he came out on Monday to do the work. Everything went smoothly and at my request, he stopped to allow me to check out different phases of the work. He came out with a worker at a little after 8am and finished by 2:30pm. My only quibble is that the new skylight was tinted with a UV coating. This makes the light coming into the house a little dimmer than a clear skylight. I wish I had been asked about this before, because I would have preferred a non-coated skylight. At any rate, Paul did a fantastic job. He answered my many questions informatively and politely, and I got the impression that he really knows what he is doing. He's also just an all around nice guy. At one point I got some aluminum coating on my jacket and he got some cleaner from his truck and helped me scrub out the stain. I like that this is more or less a one man show-he does the estimates, the work etc. It made me feel comfortable that there was one person responsible for all phases of the work. I recommend him highly and though I hope that I am not in need of a roofer anytime soon, I would definitely call Paul if the need arises.