Founded 1993 • With Angi since July 2006
Service Provider ResponseThis client was clearly very unhappy with the service we provided for his dogs for over a year. I take my job as a pet care service owner very seriously. This is how I keep a roof over my head and how I feed my children, and I have been in business for about twenty years. The overwhelming majority of my clients are raving fans. A very small percentage are not. I stay awake at night worrying about the few clients who I have disappointed. When this particular client called to complain, he was screaming at me. I tend to shut down when approached so aggressively. His complaint that the walker had provided a short walk was accurate on this particular day. I apologized profusely, offered him a huge discount on his bill for the month, reprimanded the walker ( who was not feeling 100% that day). I did not understand his anger. He had had the same walker for over a year, and I had never heard any complaints. If anything, I thought he was happy with the service. He frequently asked for last minute visits which we always accommodated. He hired us to do overnights when he traveled. I sincerely was confused by his fury. I wish that he had discussed the issues that he was having with me earlier, so we could have tried to resolve them or at least parted ways amicably. I also wish that I had been better about insuring that he paid me on time. He left the service owing me for three months. I truly hate when clients are not satisfied with the service I provide. I am still upset that this particular client seems to hate my service to the degree that he does. As I said, I have had thousands of very happy clients throughout the many years I have been in business, but it is still hard to hear complaints.
PUPPY LOVE is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
PUPPY LOVE accepts the following forms of payment: Check, Visa, MasterCard
No, PUPPY LOVE does not offer eco-friendly accreditations.
PUPPY LOVE offers the following services: DOG WALKING & ANIMAL & HOUSE SITTING.
Pet Sitting by Patricia is a bonded and insured, full service dog walking and pet sitting company. Patricia’s dedicated team come from varied professional backgrounds: the team includes animal rescue volunteers, dog trainer, vet technicians, homeland security professional, law enforcement professional, legal assistant, law student, classical musician, school teachers, a neuroscientist, and some retirees, to name just a few. Each of our dog walkers/ pet sitters has a deep love of animals, as well as being active community citizens. Pet sitting by Patricia has been servicing the Bethesda/Chevy Chase and upper NW DC areas for 18 years. The company is considered one of the best dog walking/pet sitting services in the area – and have been recognized as such in both BETHESDA MAGAZINE as well as the WASHINGTONIAN. Patricia and her husband Jay, and their two cats Doris and Steve, happily reside in the Mohican Hills area of Bethesda. A Bethesda native, Patricia is a graduate of Georgetown University. Jay, also an animal lover, worked at one time for the Montgomery County Humane Society, is a graduate of the University of Maryland, and is currently an Environmental Engineer for Montgomery County. As a member of E.A.R.S., an emergency animal rescue organization, Patricia was honored to have been a part of rescue mission, to help lost or injured animals, after Hurricane Katrina. In addition, a few select team members volunteer, on a weekly basis, at the Washington Humane Society.