National Roofing

Before contacting National Roofing, we had the unfortunate experience of other roofers collecting our money and scamming us. Those other roofers did not repair our slate roof, but rather, made the problem worse. We told Mr. Martin about our previous bad experience with other roofers. He assured us that not only would he repair the leak the other previous roofers did not fix, but he would perform the routine maintenance required with a slate roof, as well. In showing his concern for what we had previously experienced with other roofers, he did not require a deposit from us. Instead, he said that we could pay for the job when the work was done. Additionally, he gave us a generous discount on the work without reducing the quality or taking shortcuts. We agreed upon the date the work would be done weather permitting. Mr. Martin accompanied his team to our house on the day the work was done. They were very professional. He removed necessary slate and replaced them with slate of equal quality. He removed work that had been done improperly by other roofers in the past. And he replaced it correctly. They worked about a half day until the work was completed.They left nothing behind for us to clean up. Today there was the first big rain since the roof repair was done by National Roofing with Mr. Martin's careful supervision. No more leaks! It feels so wonderful to see the problem roof has been repaired and there is no water coming in the house. We are very satisfied with Mr. Martin and his very professional work. We will certainly use him if there is a need again. And we highly recommend him to anyone in need of roof repair. What a relief knowing that the problem has been taken care of. Mr. Martin told us that if there is any problem at all with our roof to call him and he will take care of it. We finally have an outstanding roofer to maintain our slate roof.

It went outstanding, they found some additional work that was needed and didnt charge me for it. I highly recommend this company, and they are very thorough as well.

Roof leaking; called for estimate. Robert arrived promptly - examined roof, took photos, offered options for repair. Honest assessment of situation and recommendation. He was able to address problem the same day - just in time before heavy rains! To date, no leaks!

Robert was thoroughly professional and deeply knowledgeable. After we explained in greater detail our issues, he told us up front that we needed certain specialists for our issues, and provided helpful recommendation for who could do the work. We would absolutely call him back for other issues in the future.

They were extremely professional, prompt, and reliable. Did the work with the provided estimate and in the time requested.

major leaksPreviously paid 2 different contractors to repair and fix major leaks. service was done quickly and professionaly.

Robert was extremely polite, knowledgeable and professional; He explained in detail what he was going to do to fix the roof.

They were responsive, great at informing me on details and recommendations. I was very satisfied with the job they did.

The estimator was prompt, listened to what I wanted done, talked me out of something that really wasn't needed and prepared a timely proposal. The quote provided was in the middle of the six numbers I got before deciding to go ahead with the work. The company worked to make sure the job was done inside the calendar year so I wouldn't loose a tax deduction. The crew who did the work was prompt, respectful of the property, cleaned up after themselves and made sure I was happy before they left.

As I said above, it was our usual great experience with Robert.

Robert was very responsive in coming out to inspect my roof and coming up with a way to deal with an old-fashion skylight that was letting water and debris into my bathroom. His inspection uncovered areas where the roof needed flashing and sealing as well as areas where slate tiles had slipped or broken due to a combination of age and mediocre workmanship by prior owner. He returned within two days and took care of all the problems areas. In addition, he and his crew fixed several little things they found along the way at no additional cost. He knew that price was an issue, and he worked very hard to make the work affordable without sacrificing quality. National Roofing is my go-to roofing company for maintenance and repairs.

National Roofing was an excellent choice to repair my roof. Mr. Robert Martin was very responsive and accommodating. I actually requested an estimate with Mr. Martin back in July 2012. He took me up to the roof; and provided me with a thorough and understandable description of my repair needs, my options, and the lowest estimate between two other roofers. Surprisingly, 6 months later, Mr. Martin honored the estimate and fixed my roof the day after I called. It was a seamless transaction. I will recommend National Roofing to friends and will use the company in the future.

My wife and I have been dealing with a roof leak (which manifested in our master bedroom) at our Capitol Hill row house for the majority of the time we've been in our house (we bought in May 2011). we had another roofing company do some repair work in july 2011 and then again (for free) in the months after to try to address remaining leaks. unfortunately, the leaks did not go away. in fact, with Hurricane Sandy this past fall, the leaks came back with a vengeance -- worse than ever. We brought Robert Martin's National Roofing company in for a new estimate (we got a few estimates in fact). I found Robert highly recommended on Angie's list and he also was currently doing a job on my friend's roof down the street -- and my friend had solid reviews of Robert's professionalism and "bedside manner" so to speak. I enjoyed the same experience in my interactions with Robert, and with his team (including head roofer Sebastian). Robert called me back almost immediately after my initial contact (despite the fact that he was out of town on vacation at the time). While out of town, Robert scheduled with me to have his lead roofer, Sebastian, come over and evaluate the roof. this happened promptly and Sebastian shared pictures and feedback with Robert. Robert quickly turned around an estimate to me which he scanned and emailed to me. He also called me to walk me through his thinking based on Sebastian's evaluation. I told him I was still accepting a couple other estimates before proceeding. Robert was understanding and also patient as I want through the process. he was always prompt when I checked in. Ultimately, I decided to go with Robert, as no other estimates overweighed my customer experience and sense of security with Robert's operation. He even worked with me to meet another competitive estimate from a respected local roofer. Robert's in person patience and knowledge was my favorite part of the experience. Robert came over on his own the morning of the project and met me to discuss the project and take me up to the roof to walk things through. Robert explained the areas of concern and rationale. He explained things in a way that I could really understand. We even talked a bit about the history of Robert's company -- which is a generational family company. Robert's been doing roof work for his entire professional career (and during his earlier years as well) -- a total of about 20 years of personal experience thus far. It's only been a couple weeks since the repairs were made, but we are proud to say that we survived our first major deluge (which occurred last week) completely unscathed. My fingers will remain crossed for a while -- if only because i'm a somewhat superstitious guy and we've had so many challenges prior to the National Roofing repair. I truly hope Robert's repair work does the trick, over time! Bottom line: I highly recommend National Roofing.

During hurricane Sandy we discovered a small leak in our largest skylight, a leak without an obvious source. I found National Roofing on Angie's List, and Robert promptly responded to my email and scheduled a roof inspection. He walked me though all his findings and provided quotes for multiple options, from basic patching, to skylight replacement, and more comprehensive roof repairs. Robert also patiently answered my many questions, making us feel confident in our choice of repair option and selection of roofer. The roof repairs were completed less then a week from the time I contacted National Roofing and we've been very satisfied with the results. The recent heavy rains have proven no match for Robert's repairs; he even politely followed up with us to ensure everything was working out.

This project went very well overall. The day I called for an estimate, Mr. Martin sent someone over and before the end of the day I was emailed pictures and the estimate. Once I re-contacted him to accept his terms, we decided on a start day; and then the weather went bad for four days of rain. Mr. Martin sent me an email every day to let me know when they planned to start the repair work; which had to be rescheduled as the forecast extended the rain. His men began on Friday and finished the job on Saturday. They were professional, efficient and fast. I would definitely recommend this company to others.

Members of his team showed up to look at the roof unannounced, and they left the same way they came. No one spoke to me about any damage seen or any suggested repairs. I sat around until dark waiting for them to come in and talk to me about what they saw. Two days later I received an email with a list of repairs and the charges. I never had the opportunity to share what the actual problem was, so how was I to be sure that the repairs would even fix the problem? When Robert Martin called, he told me that he did me a favor by fitting me in when the members of his team came, and that he did me a favor by coming out to do another estimate when I never paid him to do any work from the first estimate. He said he felt like he was putting too much money into this interaction since I had not paid him anything yet. Little did he know, I was prepared to pay him for the first write-up and the recent one--over $7000 in roofing, gutter, and siding work. I would not recommend National Roofing based on poor customer service and unprofessionalism.

When I first called Robert to see about scheduling an estimate, he was in the area and stopped by the house shortly after we spoke. He forwarded me pictures of the roof, called to discuss the issues he spotted, and provided me with an estimate. I had two skylights that were broken and needed replacing. I also needed a chimney cap and a new hatch. In addition, there were a number of roof maintenance issues due to sloppy installation of the roof. Because of the way the bathroom fan was vented through the side of one of the original 1932 skylight, Robert first drafted an estimate that would allow me to keep the original vented walls of the skylights and would be less costly. Upon further reflection, I asked him whether I should get rid of the vented walls and get an entirely modern skylight. Robert was very patient with me and walked me through the positives and negatives. He even sent his crew out to do a second estimate. I ended up going with the modern skylights. The first day work was scheduled the weather was terrible, so it was cancelled. But the crew came the very next day and managed to complete everything in one day. They were professional and efficient and cleaned up the site. I am very satisfied with the work and feel that it was a fair price. I also did not feel like Robert tried to upsell me on anything and took budget concerns into considerations. As a result of the skylights, I am going to have to have the bathroom fan exhaust rerouted through the roof. Robert offered to check the roof out after the HVAC people do their work to make sure everything is ok. In sum, I am very satisfied with the work I had done and would trust National Roofing with any future projects I may have.

After almost a year of horrible service with another company, we called Robert. He came out immediately and looked at our situation. He gave a professional evaluation and was on point with his service. We now have a completely repaired roof and skylights and no more leaks!!

Mr. Martin was very responsive and came to do an estimate the same week I contacted him. He provided pictures and a detailed description of the repairs included in the estimate. In the end I went with another roofer because National's estimate for the work was nearly twice that of the next highest estimate, and the additional work for that price didn't seem worth it to me.

Robert and team were wonderful. We had roof leaks during Super-Storm Sandy but no major damage so it was hard getting a good roof repair team scheduled. When I contacted Robert, he was obviously busy but he took the time to listen to me describe the leaking and creatively found time to come by and look. It all started with an improperly installed and leaking bathroom fan exhaust event. Robert did a comprehensive estimation of the needed vent repair/replacement and also suggested addressing other problem areas. He actually found several significant issues but he obviously wasn't trying to upsell me. What I appreciated so greatly was that he took lots of pictures and videos, emailed them to me and then spent a lot of time explaining them to me on the phone. That gave me the confidence that these needed to be repaired in addition to the roof vent. It would have been very easy for Robert to say, "You need a whole new roof," but he actually told me, "The material used has lots of life left but the installers just cut a few corners. We can fix that and give you several more years of life for the roof." Bottom line, he saved me a bunch of money and hassle while giving me the knowledge and confidence that the roof is now solid for the winter. Robert and team did all the repairs quickly and without hassle. He was very communicative and prompt speaking with me. Finally, I was out of town the entire time so his use of email pictures/videos and patience on the phone made the whole engagement work very well. I happily recommend Robert and National. Honesty, Professionalism and Expertise.

Robert from National Roofing was great. He came out quickly and was very thorough. He explained all the options and the pros and cons of each. He seemed very proud of his work and it showed. I plan on using them from now on.

Robert was very responsive, and his experience and professionalism showed throughout the entire process. Everything was thoroughly explained to us at each stage of the roof replacement, as well as took pictures throughout. They cleaned all of the debris up very well, and he emailed me all of the finished photos for our records. You will find no better roofer in the DC area. National Roofing is well worth the price and peace of mind.

We called Mr. Martin prior to Hurricane Sandy to inspect the roof and determine if any temporary caulking or other repairs were needed before the storm hit. He did not find anything but did recommend that we replace our porch roof, for which he provided a very fair estimate. After experiencing interior water damage to our walls from the storm, and after having been told by several window replacement companies that we did not need new windows, we asked him to come back out and inspect the parapet wall and the roof line where it connects with the exposed wall of our semi-detached townhome. He could not find anything that he felt would be the cause of our problems, but he did take about 30 minutes to speak with us about other possible issues that could be the cause and to make recommendations about how to address them. His honesty, knowledge and professionalism were refreshing and we would not hesitate to work with him in the future. Highly recommended.

Contacted contractor by phone based on his prior work in neighborhood and Angie's List grading. Contractor came to home and inspected roofs that needed work/replacement. Contractor provided detailed estimate of work and cost; provided photos of repair work that had to be done. Parties later negotiated price reduction. Signed contract without issue. Work commenced within 2 days of signing contract and was completed in 2 days. Contractor was paid immediately in cash. Contractor provided photos of completed work. Mr. Martin, the contractor, was very knowledgeable, courteous and professional throughout the entire work period. He was on time, efficient, productive and diligent. He left the work site clean and without debris. He answered all technical questions in a very informative and clear manner. He worked with me on reducing costs without sacrificing quality. He inspired confidence in his ability to get the project done in a professional, efficient manner with a continuing emphasis on quality and workmanship. I would recommend him without reservation.

It went very well. Mr Martin came in and gave me an estimate that I could afford as a senior. I was impressed because Mr Martin took pictures of the roof and described the problems to me. He was able to show me what needed to be done to repair the roof. After the repair, he took pictures again and I could see the improvements that he made. No roofer had done this before. I was very pleased. I would recommend this company to any customer.