National Roofing

No complaints.

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We didn't end up using them because their quote was way too high. We found somebody that did the exact same thing for about half the price. We got a roofing certification from them. They charged us regardless of whether they could certify or not. They didn't charge for the estimate because I had to pay for the certification.

I liked the guy who came out. I thought he was certainly pleasant and seemed very professional. He didn't actually get a ladder out to look at my roof, the part that was in the biggest question. The diagnosis seemed plausible, but when I looked into it further, I don't think that what he suggested as a fix was actually the problem. Part of the reason why I looked into it further was because his estimate was very high. I had spoken to 3 roofers in total. I am not going to use him partly because I don't believe that what he diagnosed was accurate and the price was extremely high. He didn't actually get a ladder and look at the roof to try to really understand what was going on. I don't think he did what he needed to do to figure out the problem. I think I would call them again for something where I know what the problem is. I didn't get an individual price for the part of the roof that needs to be replaced, so based on the price I might very well call them again. He did seem very professional, but regarding the difficult question that I had where it wasn't obvious what the problem was, I don't think he put in the effort to figure it out. The part of my roof that needs to be replaced is very obvious. It doesn't take a genius to figure it out.

Total waste of time, indifference to the inconvenience caused, no willingness to come up with a solution. Jerked me around for a few hours for no reason.

My roof had been leaking slowly during each rain and snowfall for about a month. I called National on a Thursday around noon and they came out around 2 pm. They inspected the roof and identified the problem, explained it to me, and gave me an estimate. Since snow was expected for that night, I accepted the estimate and they had their crew out there within an hour. They nailed down the loose section and melted a rubber layer on top of the section to seal it. The service was excellent. They came the same day, gave me an immediate estimate and fixed the problem that afternoon. In talking with other people, I think their price may have been a bit high, though.

I was very satisfied with their punctuality and just how quickly they did the job I contracted them to do. They provided me pictures of the roof repair and it seemed more thorough than the other estimates I got. Their price seemed reasonable.

Robert came to do an estimate, took before pictures and explained the problem. After his estimate, he made the roof a priority because of the leaking and possible rain that weekend. He was able to do the work while i was away and answer all of my questions.

I have used this company for several years and one issue we had was water missing the gutters coming over the dormers of my roof due to the angle the water came off the dormers. In previously doing a needed total gutter replacement project they installed the widest gutters available in the hopes that it would do the trick, and while we could have lived with water crashing down in certain places, we decided to do "phase 2" of the work, which entailed totally handmaking additional drainpipes to connect the various heights of the gutters (11 total). A lot of thought as to the design and a lot of work went into installing them. We also did a fair amount of slate replacements from the "mansard" part of our roof. In that the house is 40 years old and the prior owner neglected the roof for many years, there is always something. I have used this company since I bought the house 7 years ago for repairs and maintenance big and small such as removing a 6 foot tree from the top of the roof that was not visible from the ground, discovering that a leak in a bedroom ceiling was due to half of my chimney being filled with construction debris rather than masonry--luckily one of their crew used to build chimneys, and they even went to the paint store to match the color of the house, since my house is painted brick. This is a family-owned and operated business and is extremely prompt, courteous and neat, in addition to being competent. In DC and Maryland suburbs where most of the houses are old and have slate roofs, this is really important.

Overall I appreciate the fact that Mr. Martin go through the length of explaining the details of the whole transaction - from providing insight to what are the problems, and then going through the possible options. He talked to me and not AT me...as a woman, I appreciate that - because majority of the contractors that I deal with would look at my husband more than at me. I so happen to like the details - and have appreciation for the technical merits of anything to with our home. I expect the contractors to give me the same credit as they do to my husband. In a nutshell - I appreciate National Roofing's professionalism, the quality of work is truly the icing in the cake!