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About us
We deliver happiness through home cleaning and other home and lifestyle services. We offer simple, flat-rate pricing based on the size of the home and the number of bedrooms. There are no surprises. We're out to create magic! You Book Your Service, You Select the date, You relax. Just good old-fashioned cleaning using products that are safe for your family and pets! Cleaning services never looked so good! **Instant Online Booking**Simple Upfront Pricing**Background checked teams**200% guarantee**
Business highlights
14 years of experience
Services we offer
& Freezer Cleaning, House Cleaning Homes & Apartments, Move In/Out Cleaning, Organizing, Refrigerator
Accepted Payment Methods
- CreditCard
Reviews
4.625 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 8% |
Showing 1-25 of 25 reviews
Amanda L.
Nov 2022
Had been a client since 2013 and I've now been canceled on 8 times in the last year. Half the time my place was left a mess and not even vacuumed. Go elsewhere
Stacy W.
Feb 2017
I've had Celia's team come twice now and they've been great. After trying 4 other cleaning companies, they were the only ones to arrive on time - they were even a little early and offered to wait in the lobby until I was ready! They were very friendly, professional, efficient, and did a wonderful job. My dog even loves them :)
Paul H.
Sep 2016
unknown
Patti F.
Aug 2016
unknown
Woodrow K.
Aug 2016
unknown
CHRISTOPHER S.
Mar 2016
.
Tammy H.
Sep 2015
The employees were kind, respectful and prompt. They arrived on time and my daughter, who was home to monitor, stated they were very kind.
Betty K.
Jul 2015
unknown
Avril G.
Jun 2015
The cleaners arrived a LOT earlier than expected. Luckily, my job is flexible and allowed me to leave early. I think they did a great job, however, there were a couple spots missed in the bathtub. A few weeks later though, the tub and walls surrounding the tub started molding at an accelerated rate -- not sure why. The ladies were very nice and respectful and stayed beyond 2 hours to make sure they covered everything.
Denise R.
May 2015
unknown
Tejpal C.
Apr 2015
unknown
SARAH M.
Apr 2015
They come in monthly to clean my house. I have no complains from them.
Alicia K.
Mar 2015
We use Maids in Black for monthly cleanings. We like them because their service is great, their website is easy to use/schedule/reschedule cleanings. They are very responsive to emails. Our cleaners are wonderful. We have team Yolanda, and they are by far the best we have had (we had different teams in the past, but personally like Yolanda's team the best). We have two indoor cats, and they are very sweet to them and most importantly make sure they don't get outside while we are not home. We have had great experiences with Maids in Black. They are a little more expensive, but we like their consistency, friendliness, responsiveness, and they do a good job.
Response from Maids in Black
"Hello [member name removed], Thanks so much for this raving review! We really appreciate your taking the time to give us feedback! We strive to provide stellar service to all of our clients and we love hearing that our hard work has paid off. We are happy to know that you were satisfied with our company in all areas and we certainly look forward to working with you again soon. We really do appreciate it. :-) Thanks again, -Maids in Black Family"
Tom P.
Mar 2015
unknown
Ann-Marie W.
Feb 2015
They did an okay job but I noticed something they had missed earlier. I did not like how they cleaned my floors and had them redo it. I am not happy because I came up missing a necklace. I don't know if they took it but it disappeared in the time they were here. I never mentioned this but chose not to use them any longer.
Response from Maids in Black
"Hello (removed member name), thank you for your message. We do appreciate your feedback a great deal. We are glad that we were able to re clean the areas in your home for you that you had concerns with. We do ask that our clients let us know right away if they ever experience any issues during their service or if anything is ever misplaced so that we can be sure to resolve the issue for you immediately. Please feel free to use discount code SPARKLE when booking your future appointment to receive a 15% discount on your service for the entire inconvenience. Please let us know if there is anything else that we can do for you at all."
Lesley M.
Dec 2014
Of all the housecleaning companies we've used in DC, Maids in Black has been the most consistently high quality. They show up on time (!), they are thorough, and they always do a nice job.
Yetunde O.
Nov 2014
They were OK. They did what they were supposed to and I was 85% happy with them. They didn't thoroughly clean the toilet bowl and they didn't vacuum the corners in the living room. If I used them again, I would supervise the cleaning.
Rene H.
Sep 2014
Two people came to this and it took about 3 hours. They arrived on time. Everything smelled good they cleaned everything baseboards, window sills, and vacuumed. The only problem was that they had a small vacuum cleaner, provided by the company, so they used mine.
Leah B.
Jul 2014
unknown
Tori E.
Jun 2014
Very pleased with this service!!! They have also been on time, or early to each appointment so far.
David V.
May 2014
They usually knock the cleaning out in 2 - 2 1/2 hours. They're dilligent. They move objects and clean thoroughly. They're very fast and typically show up a little early.
Andrew B.
Mar 2014
They clean the house and we can trust them. They are very professional, they do a good job and the price is not bad.
Lauren M.
Sep 2013
We have been using Maids in Black for over a year. I love them and am surprised they are not already on Angie's List. Having tried several different companies, I am pleased with the level of detail to which they clean. It's as good or better than I would do myself. My place is pristine when they leave. They bring their own supplies but will use something specific if you provide it (we use a particular floor and counter cleaner, for example). They are a bit pricey compared to independent providers, though they provide discounts for recurring service. I like that you can book online and pay by credit card/paypal. I have also found that their customer service is very responsive. They generally send the same team each time (I did bi-weekly and then switched to monthly) and if they are going to be late, the team leader calls in advance to let me know. Highly recommended.
Bryan M.
Jul 2013
This company has been fantastic. They are responsive to any requests, including scheduling or cleaning product changes, or other issues that crop up. They are punctual and very professional, efficient and friendly.
Amber M.
Jun 2013
They did a great job on cleaning. The best thing was, you can book it online. You don't have to call and wait for someone to call you back. You get to see when they're available and I didn't see any other site that could do that, so I really liked that. But the two women were very good. They managed to clean things that I didn't think were going to come off and they were pretty quick and professional too. They were a little on the pricey side, I think I could have gotten cheaper, but I really needed someone and because they had the online booking tool, that really helped. With the movers it took me a week just to figure out who was available, because you have to call or email, wait for them to get back to you, then they ask you questions. It took so long to figure that out, so it just saved a lot of time.
Licensing
State Contractor License Requirements
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FAQ
Maids in Black is currently rated 4.6 overall out of 5.
Maids in Black accepts the following forms of payment: CreditCard
No, Maids in Black does not offer free project estimates.
No, Maids in Black does not offer eco-friendly accreditations.
No, Maids in Black does not offer a senior discount.
No, Maids in Black does not offer emergency services.
No, Maids in Black does not offer warranties.