HOME DEPOT

Everything went really well. We had good service and got it delivered and installed pretty efficiently. The price was right and the service was good. Everything worked out pretty well. It was pretty straight forward and simple. It didn't take very long. We got some very good help when we went into the store. Everything worked out quite efficiently with getting everything done and installed within a few days.

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Home Depot is not honoring signed contract price for roof install and tried to increase the price. Signed a contract with Home Depot rep. Brian Fellini (spelling?) on March 12, 2016 to replace the shingles on my roof, and any damaged wood underneath. The agreement was for $14k and the install was scheduled for April 6, 2016. On April 6, 2016, I receive a call from Brian Fellini, informing me that he misjudged the area and that there would be an additional $3400 increase. I left a message informing Mr. Fellini that I expected Home Depot to honor the signed contract. I received a call from the regional rep. Brad Dormer, and we negotiated an increase of $1000, to bring the new total to $15,000 total, and rescheduled the install date for May 20, 2016. On May 20, 2016, Grace Roofing arrived at my house, and had been subcontracted by Home Depot to do the install. When starting demolition, Grace roofing, found that there would be need for more disposal and added expense. I received another call from Brad Dormer informing me that the new price would increase by $10,200, for a total of $25,200. Mr. Dormer also said that Brian Fellini should have requested an attic inspection when writing the contract, and because he's new, there is still a learning curve. Grace Roofing, didn't do an inspection before starting demolition either. It wasn't until after tearing a hole in my roof, that they stopped working. Brad Dormer, informed me via phone, that Home Depot would not honor the signed contract for the price agreed upon and that without paying the additional increase, they wouldn't be installing the roof. Grace Roofing, patched the hole they created with another color shingles, and I know have a mismatched roof. Home Depot signed a contract to complete services, and hasn't honored it. I am also left with a mismatched color roof, that could have been prevented, had the representative performed his duties properly. I am asking for Home Depot to cover the cost of the roof replacement.

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Everything looks nice. It was one guy who did all the work. He spent about a week. It's still looking good. I recommend him to others. I've used him for other projects.

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He told me exactly what they would be doing along the process and it went very well. I also got a lifetime warranty. They finished the job within the time that they originally said they would and their cleanup was also immaculate as well.

This place never disappoints, even this late in the season. I needed to replace some landscaping that my tenant seems to have removed or destroyed at my house. I am trying to get the place looking good enough to sell now. American Plant is the go-to place for a variety of plants, including good-sized shrubs and trees, including better-quality and harder-to-find varieties. I bought three lovely hydrangea shrubs, about 3' tall when in the ground, and really well matched, to fill in the foundation plantings in front of the house. Then I picked up a gorgeous larger Witch Hazel shrub that should be in full bloom very early in the Spring, around February or March, to look good right when the house will go on the market. That shrub was also 3-4 feet tall. How perfect is that? Finally, I picked up a few hellebores (in bloom!) to fill in a few more bare spots by a stone path. It all looks great. The plants all seem to be extremely healthy, which is amazing for this late in the season.

I went to their store and picked from their samples. It was a limited selection and it was cheaper than the alternative. They do not have a full show room. One person came for the quote and another person did the installation. It is a little bit cumbersome but, it is reasonably priced. They do stand behind their service. We have had several changes since the work was done. They have stood behind it so, they are reliable. They did have trouble getting the range to work with the tile. They are going to be doing my threshold. They have come through. They did a really good job and it was a sturdy installation. They were always on time.

Their service was excellent. And they assured me that if something happened to the roof they would come back and work on it. They were professional and fast.

We had a broken door on our balcony and it is a condo so it has to conform with the condo's standards too. At the same time, my husband went to Home Depot and they agreed to do it for a pretty good price so I said, "Okay. Well, let us just go with them." They were able to find the right door for us. In fact, we are just waiting for a time for them to call to install it. The experience was okay overall. Of course, it depends on how long it takes them to put it in and the quality of the door. Their responsiveness was also very good.

Home Depot is pretty good. They put a roof on my house about a year ago and were able to offer me a payment plan and a guaruntee. I'm pretty happy with them.

After shopping around, I ordered the gas range from Home Depot online. I even spoke to a very nice person who explained what and quot;optionsand quot; I might need if I were planning to have Home Depot install the appliance.
I was allowed to pick the delivery date (today). I received a receipt with the list of services I had selected: delivery, haul away, installation. Paid in full.
So, imagine my dismay when the very nice delivery guys (who arrived on time) knocked on the door and explained that they were only delivering the range, not hooking it up, despite what it said on the work order. Clearly they had been through this situation before: They didn't even have the stove off the truck when they spoke to me. Instead they had to explain that a plumber has to come out and hook up the oven; they couldn't. Nor could they take away the old stove. Then they asked if I wanted to send the new one back.

Now, it is entirely fine that a plumber hooks up the range. Heck, they can require a priest to come by and bless it. BUT the fact that they could not bother to comunicate this piece of information to me with the VERY IMPORTANT additional news item that the installation WILL HAPPEN A DIFFERENT DAY is wildly dismissive of me, the consumer, and a crappy thing to do to the delivery guys. That means two days of sitting around at home, waiting around for someone to show up within a 3-hour time window of their choosing.
The only reason there are Ds for punctuality, responsiveness and professionalism is for the efficient delivery guys and the four (yes, four) very nice customer-service women I spoke to trying to figure out why the plumber wasn't 10 steps behind the delivery truck.

Oh -- and the irony: I had a plumber at the house today for another issue (see glowing review to follow). Meanwhile, the plumber hired by Home Depot finally called and -- yay -- they and quot;don't come to DC in the morning,and quot; so my 3-hour window will kill the middle of the day.

I had to pay for the door upfront. They installed the door on 9/30/2009. The installation company damaged the door. The door was not installed properly. The wholes and hinges were spaced too wide and they tried to fix the issues by using caulk as a filler. I was promised a brand new door, but never received it. The door has since developed fungus and rot on the frame, which was supposed to be treated. I felt misinformed throughout the whole process. I tried to go to Home Depot recently to get a refund, but could not get one.

They were very good, responsive and knowledgeable. They had their installers lined up to install the water heater in two days. The installation company did a fine job as well. The customer service that Home Depot offered was fabulous. They called to follow up after the installation. They also provided me with a quote that ended up being cheaper than they stated.

They carry a large inventory, but are often out of stock of critical building products. If, for example, you need a certain type of screw in a specific size, or a specific repair part, you would be better off going to an independent hardware store. The quality of products, especially lumber, is poor, with much of the product warped and, in the case of pressure-treated lumber, still almost dripping wet from chemical treatment. Prices are similar or better at dedicated lumber yards. Help can be difficult to find and staff is rarely informed about the products and how they should be used. Sometimes I have been told that something is not in stock, but have later found the item on my own. I recently spent 45 minutes waiting for help with Hilti products only to find out that, during my wait, the Hilti salesperson had left for the day.

Major positive feature: Generous return policy.

I spent less than $150. I don’t remember if it was someone from there that did the installation as well. It is just one of my favorite stores because they are reasonable and have everything I need. They also have people there that are willing to help. My experience there was good.