About us
Business highlights
16 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Warranties
YesSenior Discount
15/100
Emergency Services
YesAccepted payment methods
Reviews
2.922 Reviews
Showing 1-22 of 22 reviews
Larry P.
11/2017
appliance repair, handyman service, heating & air conditioning/hvac
+ 1 moreDo not use this company! I had them replace my furnace and after they left, I discovered a natural gas leak and the furnace filter haphazardly placed within the box. What is interesting is when I questioned the company about why the filter was not installed correctly in the furnace, I was told they we would need to install an extra box to properly house the filter (which apparently would meet building code standards). In other words, they installed my furnace without a required box to house the filter which will very likely cause the furnace to break not to mention leave dirty air in the house. The company refused to fix the problem without an additional cost! Not to mention, they used my new Dyson vacuum without my permission to suck up water and their mess! Yes, I was dumping water out of my Dyson vacuum after they left. Do not let these people in your house!
Description of Work: Furnace Replacement
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Mariana J.
02/2016
handyman service
+ -1 more.
Description of Work: They did nothing. They never showed to perform the service.
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Mark N.
01/2016
handyman service
+ -1 moreProvider gave little notice of his coming. When he did come, I forgot to remove my car from my driveway. I said I would remove the car momentarily. I got distracted. After a whole 5 minutes, he was gone. He could have parked on street. He would not set up a second appointment. Worse yet, he would call me occasionally and when he found out it was me, he hung up!
Description of Work: Came and left only.
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$35
Mark M.
01/2016
heating & air conditioning/hvac
+ -1 moreI waited all morning and all day long until 5:30 in the afternoon and he never showed. I called several times and he kept saying he was on his way, but he never did show up.
Description of Work: I hired this company to do A/C Tune-up.
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David M.
09/2015
handyman service
+ -1 moreunknown
Description of Work: we cancelled them as I recall because they didn't respond
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| punctuality |
Jasper S.
08/2015
handyman service
+ -1 moreunknown
Description of Work: I purchased the services through an Angie's List special deal. The initial communication to set up the appointment was rocky and I think there were some language barrier problems. However, when we were finally able to coordinate a time he was very polite in person and did the job quickly and efficiently. Also gave me what I felt was an honest assessment of my system with no view toward creating more work for himself.
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Yes, I recommend this pro
$60
muyiwa I.
07/2015
handyman service, heating & air conditioning/hvac
+ 0 more.
Description of Work: The provider informed me that my AC was not functional so he could not perform the required service because 1) the unit was not functional &, 2) there was no power to the unit. I have now fixed the wire that was compromised and find that the AC unit is working. I called Genesis to inform them that they can now perform the services that I paid for and they want me to pay again. Of course, I understand that they did come out to me and it is not their fault that the unit had no power coming to it when they visited. I I should pay something for their visit but not the full amount charged. As things stand, the services that I paid for have not been performed & I feel cheated.
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$79
Val M.
07/2015
handyman service, heating & air conditioning/hvac
+ 0 moreMy fan would not turn off on my AC unit. Bought a big deal and was pleased that I received a call from the company the very next morning to schedule an appointment. The service "tech" arrived 1.5 hours late and the only tool he used was the flashlight on his cell phone (no other tools vvere brought into the home). He did not diagnose the issue, he took off the panel on the inside unit, flashed his cell phone light on the panel and then wrote a work order stating that the entire inside unit to be replaced and that he would get back to us with an estimate. We did not believe we needed a new unit, but it didn't matter because we were never provided an estimate from the company. I had to call another company from Angies list and they promptly diagnosed and repaired the problem in a timely fashion and for a reasonable cost! Thank you Angie's list for refunding my Big Deal Purchase for this service or lack thereof. I will not be using this company again.
Description of Work: HVAC diagnosis. Big Deal.
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$29
Miriam J.
07/2015
handyman service, heating & air conditioning/hvac
+ 0 moreunknown
Description of Work: I purchased the $79.00 deal and someone from the company finally contacted me two days later at 11pm asking me to call the next day. As requested I called the next day at 9am and it seem like I woke the technician/owner up because he asked if I can call him back in two hours. When I finally was able to speak with the Technician/owner I informed him that I am an Angie List customer and would like to set-up a date and time for services, he offered 29 June between 12-4pm. I was fine with the date and made arrangements at work to meet the 12 to 4pm blocks. | |The day of service: I took a half-day off and called the company at 10 am to confirm the appointment but no one answered so I left a message stating I was at my resident waiting for their technician. At 3 pm I called again to get an estimated time of arrival, once again no one answer and the phone did not prompt for me to leave a message. At 4pm I gave it one last try to see if they were still coming, but again no answer. I was now furious because I wasted my time off hours for nothing and secondly no one from GENESIS COMPANY called to let me know something. | |I will never used GENESIS COMPANY again, this company is very unprofessional and does not respond back at an appropriate time and does not care about your time. | |
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$79
Response from Genesis Company
Frank E.
07/2015
handyman service, heating & air conditioning/hvac
+ 0 moreunknown
Description of Work: I purchased an HVAC diagnostic visit from Angie's List. I called this company to schedule an appointment. When I asked, the owed said the deal I purchased did not include going onto my roof to inspect the compressor. He did not offer to go onto the roof for an additional charge (as other companies did). I Tried to schedule an appointment anyway. After several calls where it seemed like the burden was on me to make, confirm and reconfirm an appointment, I gave up and requested a refund on the DEAL I purchased. My interaction with this company left a bad taste in my mouth. I will not call this company again.
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Sadarie H.
07/2015
handyman service
+ -1 moreunknown
Description of Work: Reached out and spoke to the provider several times by email, text, phone and waited two evening in a row and he NEVER showed up. The last evening I waited for him for 2 hours and then he said it was too late to come. I told him that I was not pleased and his communication was lacking and how he had inconvenienced me because I had taken off from work to be present when he asked. He said I should not have taken off from work and if I asked him, he would have told me. He refused to find fault with the fact I had spoken with him on the phone several times and texts and he assured me that he was coming and did not show more than once. Finally he said, " You are too much trouble, I don't want to provide service to you, tell Angie's List to give you a refund."
| Rating Category | Rating out of 5 |
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Sudeep R.
06/2015
handyman service, heating & air conditioning/hvac
+ 0 moreI purchased an Angie's List big deal. It took some extra effort to get the provider scheduled. Then on the morning of the appointment I learned that it would cost substantially more (far more in additional fees that I spent on the deal) to get someone with a ladder for an A/C unit on the roof, a common placement in D.C. We agreed to cancel my deal.
Description of Work: Hired for an A/C checkup
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Ben F.
06/2015
handyman service
+ -1 moreAfter signing up online and requesting 3 possible dates/times, I never heard back from the vendor. I called to follow up and reached Ojo. He set a date with me and then didn't show, and didn't call. I called him back and he said it was due to weather. I told him that a phone call would have been expected in that situation to reschedule. He rescheduled again but then didn't show for that appointment either! And again, no phone call. I called last week to reschedule (a THIRD TIME!) and never got a call back after leave a voicemail. I'm done. And very disappointed.
Description of Work: After multiple attempts at setting up an appointment and no-shows, non-responsiveness to messages, I have to assume the provider is no longer in business or just looking to take my money. I'm cancelling my request and looking for a refund from Angie's List.
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$29
William V.
06/2015
handyman service
+ -1 moreN/A
Description of Work: N/A
| Rating Category | Rating out of 5 |
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Helen B.
06/2015
heating & air conditioning/hvac
+ -1 moreI had a difficult time setting up the initial service. I contacted them, and set up the initial appointment. They asked for 3 choices, I sent them my response. I was called and we agreed upon service on 6/23 between 8 and 12. I was called a week ago by the company and they didn't leave a message. I figured I still had my service appointment. On 6/23, the provider did not show up at the time of the appointment. I called the provider and I had to give all my information over, and they acted like they didn't have an appointment set up for me. When they did show up for the service, the representative drove in my driveway that was clearly blocked off and just recently repaved. Now my driveway has to be redone. I sent the representative away. I am so flustered with my experience with this company!
Description of Work: Provider was suppose to come out to do an air conditioning tune up.
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Response from Genesis Company
Francine S.
06/2015
handyman service
+ -1 moreThey never showed up or called. I called them again on 5/26/15 but they never returned my call.
Description of Work: Nothing, they never showed up!
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$29
Response from Genesis Company
Warren H.
05/2015
heating & air conditioning/hvac
+ -1 moreWas unable to move forward with service as my air conditioner unit was missing a piece. Technician left and said he would return once he had the piece.
Description of Work: $29 for an HVAC Service Call and 30-Minute Diagnostic- came out to diagnose my air conditioner.
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$29
AYODEJI A.
04/2015
heating & air conditioning/hvac, plumbing
+ 0 moreInstalled a new condensation pump. And all went well - Never had any issue after. It is working perfect.
Description of Work: Condesation pump repair.
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Yes, I recommend this pro
$200
Response from Genesis Company
LaRessa P.
03/2015
handyman service, plumbing
+ 0 moreThe service was done in a timly fashion.
Description of Work: Leaping under sink. Pipe replacement. Parts included.
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Yes, I recommend this pro
$300
Response from Genesis Company
Joseph S.
01/2015
handyman service, plumbing
+ 0 moreHe first did not show up on the day that we set the appointment. He did not call to let us know that he was not going to make it to the appointment. I called him but did not get a response. We called the next day and he stated that he was "very busy" the day prior. A courtesy call is expected but we did not receive any. We then re-scheduled and he asked for our address and phone number AGAIN. It my assumption that he did not even write down any of my information in the first place. Already, we were skeptical. Once he finally showed, he was not able to identify the problem. He stated that it must be the thermometer and switched it out, but the problem still arose. He also asked US what the service fee was... We called another company to do the analysis and they came out the next day and identified the issue immediately and fixed it for us. It is clear that Genesis Company does not know their technical skills nor have any professionalism. Highly not recommended for service.
Description of Work: We had heating issues and did not know what the problem was. He came by to conduct an estimate.
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$100
Response from Genesis Company
AYODEJI A.
09/2014
heating & air conditioning/hvac, handyman service
+ 0 moreHe changed both the ac/heating units.
Description of Work: He replaced the ac/heating device
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Yes, I recommend this pro
$3,560
Response from Genesis Company
LaRessa P.
09/2014
handyman service, appliance repair
+ 0 moreFast repair and good follow up after the service.
Description of Work: Great service. He can to my House two separate times. He repaired my dryer and refrigerator He explained the problem in good details.
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Yes, I recommend this pro
$300
Response from Genesis Company
Contact information
3625 Martin Luther King Jr. Avenue 1, Washington, DC 20032
www.dcgenesiscompany.comService hours
Sunday:
2:00 PM - 6:00 PMMonday:
7:00 AM - 7:00 PMTuesday:
7:00 AM - 7:00 PMWednesday:
7:00 AM - 7:00 PMThursday:
7:00 AM - 7:00 PMFriday:
7:00 AM - 7:00 PMSaturday:
7:00 AM - 12:00 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Handyman Services,
Heating and Air Conditioning,
Plumbing,
Appliance Repair,
Interior Painting,
Kitchen and Bath Remodeling,
Air Duct Cleaning,
General Remodeling,
Ceramic Tile
FAQ
Genesis Company is currently rated 2.9 overall out of 5.
Sunday: 2:00 PM - 6:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 12:00 PM
Genesis Company accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Genesis Company does not offer free project estimates.
Yes, Genesis Company offers eco-friendly accreditations.
No, Genesis Company does not offer a senior discount.
Yes, Genesis Company offers emergency services.
Yes, Genesis Company offers warranties.
Genesis Company offers the following services: Heating and Air Conditioning services, Water Heater repair/installation, Appliances sevices, Kitchen and Bathroom remodeling, Windows and Doors Installation, Painting and Drywall repairs/installation Flooring repairs/installation
Roof, Lawn
Contact information
3625 Martin Luther King Jr. Avenue 1, Washington, DC 20032
www.dcgenesiscompany.comService hours
Sunday:
2:00 PM - 6:00 PMMonday:
7:00 AM - 7:00 PMTuesday:
7:00 AM - 7:00 PMWednesday:
7:00 AM - 7:00 PMThursday:
7:00 AM - 7:00 PMFriday:
7:00 AM - 7:00 PMSaturday:
7:00 AM - 12:00 PM