Capital Carpet

Both communications and installation were problems. They do not communicate well: we were told that materials should take about 2 weeks to arrive, but there was no update or any communication even after 6 weeks without a word. Then once the wood was delivered, they just showed up one day to install without any communication on a day when no body was home. They guy who installed was constantly trying to cut corners and we had to make him re-do work several times. He didn't want to install the baseboards, or stain the quarter round, or install the underlayment, or stain the stair nose, or do the stair at all (even though that was ALL part of the order). I had to constantly fight with him just to get him to do the job that was contracted. If you are already a construction foreman, this is probably fine, but I am not and I was trying to get my own work done at the same time. It was just unprofessional.

Wonderfully well. Carpet runners were cut to fit, bound, and laid on padding up two narrow flights of stairs, one of which turned 180 degrees. The job was done on time and highly professionally. I recommend them confidently to anyone.

The carpet I hoped to use was not available on short notice. They found alternatives. Installation went smoothly. They were very responsive despite my very last minute needs.

It went well. Didn't get a great discount for already having the carpet but this was the only company that would do it. I'm grateful for their service.

Flexible on price, good quality carpet, and first-class installation under difficult circumstances (small, odd-shaped rooms crowded with furniture.

They were great to work with! Pricing was competitive with others, work got done quickly and looks great!

As indicated above, it went very well.

I was under a lot of stress with my home renovation and Kavoos was a great listener. He understood my issues and was really willing to help sincerely. He gave me discounts on carpets that i purchased. They are really very good carpets. All his crews came on time and worked very professionally. Great job kavoos! Will use this company again.

Very good! We were on a tight schedule getting ready to sell our house. Kavoos brought carpet samples and measured quickly. And then Jacob and Marty (?) were very nice and professional with the install. They bent over backwards to accommodate our schedule and the finished product is everything we hoped.

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Jose was the job chief and a great communicator: called in advance and when he and his co-worker arrived at the building. The work in the closet was done well with agreement about just enough space for the washer-dryer dimensions and the insertion of a right angle piece of metal transition from carpet to the wood floor beneath. They were polite and efficient and done in about 20 minutes. "Having it done right is the important thing," was my thought concerning the hefty minimum charge. The short version is that the washer-dryer installers arrived and said I should have removed ALL the carpet in the closet (which hadn't been made clear before)! Desperate, I called Kavoos and whined my sad story. Do you know he had Jose come right back and re-do the job at no extra cost? Yeah, it was the best minimum charge I ever paid.

Provider responded quickly to an emergency situation.  They remained in constant contact with me throughout the project. Technicians called me to let me know when they would be here and I knew exactly how long the job would take and cost from day one.  The total job went smoothly from beginning to end and looks great.  We are happy but more importantly, our tenant is happy and I would use this provider again.

I called a handful of carpet repair companies and even though my carpet repair would take less than 2hours and was only to repair a 6ft. by 2ft. square area, they all required I pay a minimum amount that far exceeded what the cost should be. However, Capitol Carpet lowered the minimum for me to a reasonable amount to beter reflect the task.
They were extremely responsive and were at my house on the same day I requested service. The repair professional was courteous, professional and cleaned up extremely well such that there was no evidence that work had been done. The repair was excellent. 
I will rely on Capitol Carpet for any and all future carpet installation and repair needs. 

A good friend recommended Capital Carpets to me. I found
them to be really good people to work with. Their prices were very competitive.
Their installers showed up on time and did a beautiful installation. They are
the best!

Surprisingly quick! We would have loved to purchased the carpet material itself from Capital Carpets, but none of the ones we were interested in were in stock or available to order from their showroom (some confusion about this, as we were issued an ordering quote, which was then retracted when we tried to confirm).
So we purchased quality triexta carpeting from Home Depot and met our 2 installers at the pickup area of Home Depot. My wife and I had measured ourselves and ordered just the right amount of carpet for the job. 
They took out the old carpet in record time put down 6 lb rebond and the triexta carpeting in less than an hour! Good quality installation, and they were courteous, too. 

One employee came to our home yesterday to show my wife samples, measure the room and provide an estimate. My wife immediately chose a sample, paid for the carpet and installation ($300 carpet/padding, $75 installation) and scheduled installation for 10am this morning.  The two-man crew arrived 15-20 minutes early, calling first to ensure that early arrival was acceptable.  The crew was courteous and professional.  They worked quickly--about 30-45 minutes to finish the small room.  We are very happy with the carpet and the installation.  We'll be hiring them again to install carpet in two more rooms in the near future.

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They were great. They were responsive, friendly. It was a good experience. They were timely and easy to work with. Their price was competitive.

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We were satisfied with them. They refinished the carpet for us.  He did hardwood flooring on the lower level and on the upper level he did the carpet. He was pretty decent in what he was doing. I wasn't happy with the finished result and I called him and he sent the guys right away and took care of the problem. He takes the time to evaluate what the needs are.

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It went well. I think I will use them again but I'm not sure.

Installation was a breeze. Two installers (focused on perfection) arrived on time,
were polite and respectful as they worked, and showed uncommon care with
the bulky rolls of padding and carpeting they brought in. Afterward,
they vacuumed all over, then made sure the furniture was back in place.
The quality of the carpet and the superior service impressed me. From
beginning to end, this transaction was 100% pleasant. Later, I called
the owner to thank him, but he wasn't surprised, just very appreciative.

I have used this company several times before. They got the carpet in a hurry. We needed the work done by the weekend, and they called the manufacture in Georgia, and we got it done the next day. They did the work according to schedule.