Bellhops Moving

I have never left a negative review, because even when I’ve had a bad experience with a company, it’s never been worth the trouble to leave a review. Bellhop is the first exception, because I feel like it is my responsibility to warn anyone considering booking them. Never in my life have I been scammed out of so much money and treated with such disrespect by a company. I booked Bellhop to help me move at 2:00pm on Sunday 7/13. I called ahead of the move to ensure everything was squared away on my end, and they assured me it was. I started getting worried because I was told I’d get a call before the movers were scheduled to arrive, but at 2 I hadn’t heard anything. I called repeatedly and was unable to reach anyone (wild how their sales team is SO MUCH more responsive than their support team), until at 2:51 when they texted me that they’re delaying my move to 5:00pm. I expressed frustration as I had work early the next day and this would mess up my work week. I also knew the move would take longer because I had reserved an elevator and parking spot that would be expired by 5. When I asked to confirm that they would be here by 5 at the latest, they responded that they’re canceling my service entirely. I’m a single woman without a car, and I needed to get out of my place by midnight otherwise my apartment would charge me a hefty fee. When they cancelled on me over text, I tried calling and couldn’t get ahold of anyone for a while until I got a very generic call saying they’re sorry and nothing could be done. At this point it was about 4:00pm, and I started calling moving companies who would be able to help me on such short notice. Because of the short notice, the company I ended up going with was the absolute cheapest I could find, but they were over double the price I had locked in with Bellhop. By the time those movers could come, it was after 9pm and I didn’t finish moving my stuff into my new place until after midnight. I had to work a lot the next week, and spent it sleeping in a mattress on the floor and going through my boxes to find clothes. I was p***** that I was out so much money, but even more frustrated because this was the first time I’d ever booked professional movers because I was told how it takes so much stress off your plate, but it ended up causing exponentially more stress than if I just paid a friend with a truck to come by. Since I was out so much money for a mistake that was 100% on Bellhop, I asked them to reimburse me for the additional money I spent on emergency movers that I would not have spent if Bellhop operated as they advertise they do. I tried calling the next day to figure this out and could not get ahold of someone who could help me. On my first few calls it went to voicemail and when I finally spoke to someone, they were reading such a generic script that I think they were AI, and they hung up on me. On Tuesday I texted them that I really need to talk to a real human, and on Wednesday, they gave me a call reading from another generic script saying that they’ll escalate my complaint. I JUST heard back from them on their final decision over a week after my move was scheduled, and over text in a jumbled (likely written by AI) message, they told me that my case was resolved and they’re not doing anything else to help me. Because of their mistakes, I am out A LOT of money and experienced a lot of stress, and they refused to take any accountability or any action to make the situation right. TLDR: I booked Bellhop because it was $50 cheaper than the competition, and now I’m out more than it would have cost to move twice. If you experience ANY issue with your move, the one dependable thing about this company is that their support team will be nonresponsive, disrespectful, and waste even more of your time. Save your time and money and avoid this company.

Its had to believe Bellhop was as bad as they were. Truly the worst move we’ve ever experienced. First we used your packing services and the items that bellhop sent were nowhere near enough. So they sat around and did nothing while I ran to UPS to purchase $200 more worth of boxes. Then when they were done one of them decided to steal my airpod pros (which was on camera). So they sent me money to purchase a new pair when I sent the video. Then the following day we used a crew through Bellhop that arrived on Thursday, 18 July, around 8:00 a.m. of which only 3 of the 5 had shown up when they scanned my QR code. The other 2 probably showed up in the following 30 minutes. It began with an antique mirror that was positioned such that part of the wood decoration on the side was loosened and one of the feet was broken off. I was dismissed and informed that some wood glue would fix it and denied the opportunity to take the issues up with a supervisor. The mirror could stand on its own legs leaning against a wall, but now, that is impossible. Then as they began bringing out furniture piece by piece, nearly every piece of our furniture has some ding, gash, or other damage to it. They did not wrap furniture properly and they would set wood furniture straight on the concrete unwrapped. They did not protect the furniture and clearly did not secure it in the truck for the drive. This was the opposite of what I expected with the claims of high quality service advertised by Bellhop. I immediately called bellhop service when this started to happen and was told I would receive a callback by a supervisor -- which never occurred. As we continued to point out that each piece they took off the truck was damaged, my wife was told she was just looking for damage, to which she replied yes, that was exactly what she was doing because now we felt like we needed to check their work. I was then told that they needed to stop the conversation because she was being too emotional, which she felt like was an attack on her as a woman, as women are often accused of being emotional and dismissed. Because the crew damaged thousands of dollars of our property and dismissed her frustration and concern, she confirmed that yes, she was very much upset and that I disliked being dismissed and attacked for being a woman and did not appreciate that. Then I was told that it is hard work moving furniture and that pieces get damaged, which is incorrect and I shared that in three other moves with professional movers, we had only had one issue of damage occur, and that I had never had these issues happen when I moved my own furniture in past moves. Additionally, in an earlier discussion on damage, I was told that somehow this was our fault because we had a lot of furniture and they didn't have the quilts for adequately protecting everything, which is absolutely not my fault -- it is the responsibility of the moving company to provide any supplies like this to protect the furniture during the move. Finally, when we went to put the ladder on the bunk bed, we saw the absolutely disgraceful job they did at putting the bunkbed back together. They broke off screw heads when installing the mattress platforms, and they were not level underneath but they screwed on the platforms anyway, creating a corner of the platform sticking up and poking into the mattress and with no adequate space to hang the ladder properly. I had to undo the shoddy work, buy new equipment to remove the broken screws, and reassemble it myself.

the movers didn't care too much for be belongings and banged them up as they took them up and down the stairs to my garden style apt.

Team was friendly, careful, courteous and hard working. It went great, highly recommend this service

No complaints here. They worked fast and efficiently. Would hire again.

Excellent!

Excellent service and hard workers.

The move went well. Bellhops was basically like the Uber of moving services. I managed to get a time two weeks before the move was scheduled in the height of summer. The Bellhops were very good and got the move done quickly with no broken furniture. I hope not to have to move for a while, but if I need to move, I will definitely hire them again.

It went very well. They moved everything without an issue. No damages and they were extremely accommodating.

So friendly!

Fast service. Friendly and professional staff

Great!! Two gentlemen arrived with Bellhops shirts and did the work as requested. It went great

Finished early, treated property well, punctual, would absolutely recommend.

Great! They worked very hard under difficult circumstances!

Pretty well. The movers were a little late getting started but time was made up and the job was done early. Generally treated my belongings with care, and made it very easy to get this move done.

The bellhops movers were so friendly and efficient!! They made moving completely stress free. They really went the extra mile to make sure I had everything all set up and ready to go.

Excellent. Things had been completed according to my instruction.

Great with a few bumps here and there.

Perfect and flawless! The movers were right on time and personable! I’d hire Bellhops again without hesitation!

Showed up to my house with no wrapping or blankets to protect my furniture, one guy dropped the table leaf to my dining table which was less than a year old. He then said the wind knocked it off the truck, it was summer and there was no wind plus the leaf weighed about 10lbs. When I asked where the blankets and wrapping material were they blamed it on the driver stating it was his responsibility. Don’t know how true that is but I do not plan on using them again.

Great! They were very helpful!

Very polite, professional and on time

It went extremely well and the guys were extremely helpful, especially taking apart and putting things back together.

Great service, the team was nice, professional, and efficient. Have used them twice and would definitely recommend them to others.

Fast, easy, efficient, and a great price! I have recommended BellHops to anyone that will listen. 10/10!