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Founded 2005 • With Angi since June 2010
5185 MacArthur Blvd #370 Ste 312
Washington, DC 20016
Service Provider Response
Dear Mr. [Member Name Removed]: I was extremely surprised to see this review. I believe it is not fair at all and have emailed you to request that you remove it. I have also asked Angie's List to remove it. As you know, you called me asking for help to review the work of another architect friend of yours. We discussed that the amount of work you are looking to do would cost north of $400,000 construction cost in the washington, DC market, but perhaps could be done for as much as half of that in the Richmond, Virginia market. We agreed that I would hold to my $250.00 first meeting fee to come down and sketch out ideas and then give you a more firm price to provide more detailed cost study drawings. When I gave you a quote over the phone for cost study drawings of $10,000, you were quite concerned about this cost. We then discussed that I could possibly refer you to a consultant with less overhead and that one of my consultants could do this work for you for less money if you did not mind working directly with them. Knowing that the drive to your home is long and that you had already expressed the interest in saving money, I called you the day before the meeting to offer to send my consultant Doug Dillard down to meet with you. I offered a choice of this or rescheduling with me as my schedule was a little tight for an almost all day trip. We agreed together that you would meet with Doug. Unfortunately when Doug showed up you had an emergency and left one hour after he got there (late because of traffic on '95). You and I spoke after I heard word from Doug that you were having some trouble coming to an agreement. The trouble was mostly that you were asking him to do drawings without agreeing to pay him to do these drawings. I offered at that time during that phone call to come down and meet with you and not charge you anything. I also told you that I would apply the $250.00 you had paid Doug towards my fees moving forward. When I reminded you of the $10,000 cost study fee, you told me you would work this out with Doug. I do not know what further I could have done. Doug works for a totally separate company and does not work for Ballard Mensua -- he works for Design Drafting Service (his own company) .. When I read this review I checked in with Doug to hear his side of the story and he explained that he had tried to make you happy but that you did not want to pay for drawings. He also told me he offered to send back your $250.00. I would still request for you to please remove your bad grade that you have given my company. If you want to review Design Drafting Service, I understand, but feel that giving me a bad grade after I have done what I did as explained above is unfair. iWe design and build custom outdoor living spaces in natural wood, low maintenance materials, natural stone, and concrete pavers. We're fully licensed and insured. We have been in business since 1989 and have thousands of satisfied customers throughout the DC Metro Area. We are A+ Rated with the BBB and have won Angie's List Super Service Award for 6 years in a row. We do not offer staining, sealing, and cleaning services.
Angi Certified
2022 Super Service Award
All service contracts are highly detailed to ensure that the homeowner knows exactly what services they are paying for and what is included. We are a full service contractor able to fulfill the needs of all customers and projects both large and small. Please visit our website at www.professionalhomesolutions.net to learn more about our company.
Angi Certified
Our entire staff takes pride in their work and strives to make each and every client proud of the investment they've made in their home. Our creative project designs and detailed costing budgets, listing many alternatives and options, allow each prospective client to explore the opportunities and make dreams reality. Attention to detail, quality construction and materials are of paramount importance to our team. In an effort to ensure top craftsmanship, quality material, and a long lasting product we are currently accepting projects beginning at $10,000.
Angi Certified
Architectural service - custom homes, renovations & remodeling, historic preservation, interior design, kitchen & bathroom design, screened porch & patio design, energy audits, construction management, custom millwork design & detailing, pool design
Filing for permit... we use permit expediters for this work.
Ballard & Mensua Architecture is currently rated 4.7 overall out of 5.
Ballard & Mensua Architecture is open:
Monday: 9:30 AM - 7:00 PM
Tuesday: 9:30 AM - 7:00 PM
Wednesday: 9:30 AM - 7:00 PM
Thursday: 9:30 AM - 7:00 PM
Friday: 9:30 AM - 7:00 PM
Ballard & Mensua Architecture accepts the following forms of payment: Check
No, Ballard & Mensua Architecture does not offer free project estimates.
Yes, Ballard & Mensua Architecture offers eco-friendly accreditations.
Yes, Ballard & Mensua Architecture offers warranties.
Ballard & Mensua Architecture offers the following services: Architectural service - custom homes, renovations & remodeling, historic preservation, interior design, kitchen & bathroom design, screened porch & patio design, energy audits, construction management, custom millwork design & detailing, pool design
Filing for permit... we use permit expediters for this work.