Founded 1997 • With Angi since July 2006
Service Provider ResponseThanks for sharing!
Service Provider ResponseThanks for this great review!
Service Provider ResponseI told this customer they were too far away for me to quote and do two sinks and that I was booked to November with larger projects. On my website I promote tub and tile reglazing and seldom reglaze sinks. If I reglaze a sink it’s either local or part of a larger project. I also told him I don’t have to quote and do every job, due to distance and the scope of the project. He was not happy with that response. He chose not to respect my decision, write a one star review and that is his personal choice.
Service Provider ResponseThanks so much [Member Name Removed]!
Service Provider ResponseI tried to reason with this customer that the gap in between his tub and wall was larger than a half inch so the caulk will move and settle a little since the gap was so big. I told him that I would pre-seal the seams then glaze over them to give him a seamless waterproof finish, which is better and more durable than caulking afterward as the caulk will be a different color and not last if he caulks after. He agreed. The vertical seams going up the wall and the back wall and front of the tub look great after pre sealing and reglazing his fiberglass tub and walls. Everything is seamless and all the same color. This customer is complaining that they see a ridge in the caulking. Instead of being thankful for having a seamless water proof finish that is the same color they are being unreasonable. If he caulked the tub afterwards as he was planning to he would have a very wide unsightly caulked seam that would be much more noticeable than what I did as a courtesy for him and what he is complaining about . Me asking him to pay $95 to address something he got done for free is more than reasonable. $95 is the original fee to have the caulking done. If he paid for it he would have more of a right to complain about it not being perfect. So he is upset with me for something I did for free to help him out and refuses to pay for it. I can’t honor complaints for free work period and there is not a warranty to offer for free work. The ironic thing is he can still caulk the tub for free by himself the way he was planning to do. How I sealed and glazed the tub does not prevent him from caulking over where the tub meets the wall so he can’t get the caulking as perfect as he wants. He’s upset I won’t let him take advantage of my kindness. I have to respectfully speak up when a customer is being unreasonable.
Service Provider Response[Member Name Removed], Thanks a million for your awesome review! Yes it does stink to strip an old finish off a tub but a necessary evil to get your tub reglazed properly with my process.
Service Provider ResponseThanks [Member Name Removed] for the gracious words and awesome review! It was my pleasure. Ernest
Service Provider ResponseThanks for the honest review and taking and posting before and after pictures!
Service Provider ResponseThanks for the kind words and the pictures you took of my work! It was a pleasure.
Mr. Resurface LLC is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Mr. Resurface LLC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal
Yes, Mr. Resurface LLC offers eco-friendly accreditations.
Mr. Resurface LLC offers the following services: Bathtub and Tile Refinishing/Reglazing. Kitchen countertop resurfacing. Changing laminate formica into a solid surface.