Founded 1997 • With Angi since July 2006
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Strip and redo of poorly done job
bathtub refinishing
202006107Here is a before and after of a tub I stripped and reglazed in West Hartford. It was painted with a cheap epoxy paint and looked horrible.
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Verified Reviews
Read reviews by category
bathtub refinishing (99)tile installation (14)countertop installation (6)home remodeling (3)
Showing 1-25 of 102 reviews
Lisa B.
10/13/2022
So happy I chose Mr Resurface. My bath tub tile looks clean and new. Ernest did a great job and I would definitely hire again or recommend to a friend!
Description of Work
Reglazed tub and 3 surrounding walls above the tub in white.
Category
bathtub refinishing
Cost
$1,648
Hire Again?
Yes
Service Provider Response
Thanks for sharing!Kim C.
06/09/2022
Outstanding experience working with Ernest on stripping and reglazing our tub and tiled bathroom walls. Everything went exactly as planned and it looks better than we imagined! The price was just a fraction of what we would have paid to rip it all out and replace it! You absolutely can not go wrong using Ernest!
Description of Work
Stripped and reglazed tub, reglazed wall tiles
Category
bathtub refinishing, ceramic tile
Hire Again?
Yes
Service Provider Response
Thanks for this great review!Elieen W.
09/28/2021
Kathy K.
09/26/2021
I'm so disappointed on the the response from this company who clearly does quality work from your reviews. I need two kohler cast iron kitchen sinks resurfaced - top coat only. Well maintained sinks just 20 years old. Owner said he wouldn't quote such a small job because of travel. I answered I'll pay for travel. Owner said just replace sinks. I answered unreplaceable they are discontinued and unique shapes custom installed as tile in-s into granite which he can clearly see from my pics, cost a small fortune 20 years ago I expect it to cost more than standard vs. custom fixtures. As someone who has very high end custom kitchen items I expect to pay premium for maintenance and this owner literally wouldn't even consider giving me a quote. As a business owner myself this is horrible business practice.
Description of Work
I requested a quote on resurfacing the top coat on 2 sinks
Category
bathtub refinishing, home remodeling
Service Provider Response
I told this customer they were too far away for me to quote and do two sinks and that I was booked to November with larger projects. On my website I promote tub and tile reglazing and seldom reglaze sinks. If I reglaze a sink it’s either local or part of a larger project. I also told him I don’t have to quote and do every job, due to distance and the scope of the project. He was not happy with that response. He chose not to respect my decision, write a one star review and that is his personal choice.Tracey C.
07/19/2021
Before hiring Ernest, I requested an appointment to see how the finished product would look. I met Ernest at his showroom in Wolcott and I was pleased with how the finish product would look. Ernest answered all my questions. Prior to the job, he sent a list of what to do in order to prep the items for resurfacing. He estimated that the job would take two days to complete. He was able to complete the job in one day. In addition, he was on time, properly covered all appropriate areas before refinishing, and cleaned up when the job was done. I noticed a defect in the finishing a few days later. I called him and he came to repair the defect in a timely manner at no charge as per his warranty. I am very happy with the result, however, it took a day or two for the fumes to go away.
Description of Work
Repair and refinish bathtub, walk-in shower, and three counter tops
Category
bathtub refinishing
Cost
$3,125
Hire Again?
Yes
Darlene B.
06/12/2021
Nicholas A.
11/06/2020
Todd K.
05/16/2020
As all the reviews i read say, you will not regret calling on Ernest. Very professional and breathes new life into the tub and tile. This is a great value in my opinion compared to other options which won't last long from all the research I did. ..should buy me another 15 years. Also I recommend for a little extra having Ernest pre caulk as it gives it a nice finished look. Great price too considering all the preparation work and major league equipment being used here. Should have done it years ago! See the before and after for yourself.
Images
Description of Work
Bathtub and surrounding tile reglazed.
Category
bathtub refinishing
Hire Again?
Yes
Service Provider Response
Thanks so much [Member Name Removed]!John W.
04/10/2019
Disappointed with the job done by Ernest. He providing caulking at no charge. Great! But, he did not ask me before hand if I wanted the caulking done (he charges extra for it and I planned on doing it myself). He did it because he said it would look good. Also great. He said there was too much of a gap in the seam (which I did because his pre-work instructions say to remove all old caulk). But, he did a poor job doing it. He left bumps and ridges above the caulk at the seam and did not smooth it out. See the photos. He bubbled the caulk and did not smooth it out. When I told him it would need to be fixed, he said he would come back the next day to sand it out and repaint it. Then he said it would cost me an extra $95. So, he did the caulking for free, but did a poor job of doing it, and wanted me to pay $95 to fix it. Huh? If I paid for it and he did a bad job, would he then come and fixed it? Then he said I could sand it out and if I wanted to drive to his show room, he would give me the paint. What? Meanwhile, the second line of his invoice says: "Repairs due to defects in material or workmanship will be made free of charge during the first 30 days." Really disappointed with the final job. Price is cheap verses new, but it still was a lot of money and the quality of work made me have buyers remorse.
Images
Description of Work
Tub/Shower resurface
Category
bathtub refinishing
Cost
$1,137
Service Provider Response
I tried to reason with this customer that the gap in between his tub and wall was larger than a half inch so the caulk will move and settle a little since the gap was so big. I told him that I would pre-seal the seams then glaze over them to give him a seamless waterproof finish, which is better and more durable than caulking afterward as the caulk will be a different color and not last if he caulks after. He agreed. The vertical seams going up the wall and the back wall and front of the tub look great after pre sealing and reglazing his fiberglass tub and walls. Everything is seamless and all the same color. This customer is complaining that they see a ridge in the caulking. Instead of being thankful for having a seamless water proof finish that is the same color they are being unreasonable. If he caulked the tub afterwards as he was planning to he would have a very wide unsightly caulked seam that would be much more noticeable than what I did as a courtesy for him and what he is complaining about . Me asking him to pay $95 to address something he got done for free is more than reasonable. $95 is the original fee to have the caulking done. If he paid for it he would have more of a right to complain about it not being perfect. So he is upset with me for something I did for free to help him out and refuses to pay for it. I can’t honor complaints for free work period and there is not a warranty to offer for free work. The ironic thing is he can still caulk the tub for free by himself the way he was planning to do. How I sealed and glazed the tub does not prevent him from caulking over where the tub meets the wall so he can’t get the caulking as perfect as he wants. He’s upset I won’t let him take advantage of my kindness. I have to respectfully speak up when a customer is being unreasonable.Christopher M.
01/09/2019
Ernest was awesome and did a fantastic job. He stripped the paint, prepped, did whatever else you do to glaze a tub, and was done in less than 3 hours. It honestly looks brand new and I wish Angie’s List let us post before and after pictures. I rated the price B because it was a little pricey, but you get what you pay for and he did a fantastic job - plus he had to strip the old paint, which must have sucked. Also a B for punctuality because there was a scheduling mixup that got him to our house a few hours late, but he was super professional and definitely made it up to us. I would 100% recommend Ernest and Mr. Resurface, and will use him again if ever needed in the future!
Description of Work
Our bathtub had been “refinished” by the previous owners, which meant peeling paint over the old blue tub. It desperately needed to be stripped and reglazed.
Category
bathtub refinishing
Cost
$877
Hire Again?
Yes
Service Provider Response
[Member Name Removed], Thanks a million for your awesome review! Yes it does stink to strip an old finish off a tub but a necessary evil to get your tub reglazed properly with my process.Steven F.
10/05/2018
What a great experience! My current shower/tub is tan and i wanted it to be white. I was originally going to replace the fiberglass shower/tub unit to achieve this but based on the high cost to do this and the invasiveness of cutting out the old unit, installing a new one, plumbing, etc i decided to just refresh my existing unit (which was in good shape; i was only going to replace it to change the color) . I texted Ernest the photos and he got back to me with a quote - about 1/3 less than replacing the unit! I setup a date to do it; all very easy with Ernest. He arrived on time, put down clothes and taped up the bathroom. He was very courteous and very professional; i asked him a lot of questions and my impression is very positive; he knows his craft very well and takes pride in his work. The job took a few hours and when done he meticulously cleaned up and gathered all his equipment. The shower/tub looks fantastic and I am really glad i chose to resurface it versus taking it out and putting a new one in, especially when all i wanted to do was freshen it up and change the color. I would definitely hire Ernest again!
Description of Work
Resurface Fiberglass Shower and Tub
Category
bathtub refinishing
Hire Again?
Yes
Service Provider Response
Thanks [Member Name Removed] for the gracious words and awesome review! It was my pleasure. ErnestCheryl E.
07/24/2018
I feel very lucky to have discovered Ernest. What a great service! His quote was accurate; he was very professional in sending the preparation details ahead of time; he arrived on time despite a long drive; he was able to repair the cracks in the tub so you wouldn't even know they were ever there; the job came out great. I would definitely recommend him to family and friends. I wouldn't hesitate to hire him again. (P.S. It is helpful to schedule the job when outside doors and windows can be opened. )
Description of Work
Repair hairline cracks and resurface fiberglass bathtub enclosure
Category
bathtub refinishing
Cost
$1,250
Hire Again?
Yes
MELISSA S.
04/26/2018
Zandra W.
08/29/2017
William H.
06/29/2017
Arrived on time, courteous, professional and done within 3 hours. Tub looks great.
Description of Work
Planned on having a tub and surround refinished. Had to cancel after deciding to remove surround and put in tile. No issues with rescheduling. Had tub stripped and re glazed.
Category
bathtub refinishing
Cost
$780
Hire Again?
Yes
Beverly K.
06/12/2017
Todd N.
05/31/2017
David M.
05/22/2017
Good communication, great job, mess and odor were well-managed. The job was not especially fast or cheap, but I knew that going into it and made the choice to do it right and hopefully not have to redo it for fifteen years. Usually I'm loathe to post a review...but if it weren't for Angie's List, I wouldn't have found Mr. Resurface!
Images
Description of Work
Full tub resurfacing.
Category
bathtub refinishing
Cost
$1,000
Hire Again?
Yes
Armin H.
02/02/2017
daniel H.
12/27/2016
Ernest was on time, completed the work as requested, and did so in the specified amount of time he said it would take. He was easy to get in touch with and seems very trustworthy. He was more expensive than the other quotes we received, but promises a better product. As this was the first time I have used this service, I cannot compare him to other providers. After a few days, however, we are very happy with the outcome.
Images
Description of Work
Bathtub refinish
Category
bathtub refinishing
Cost
$850
Hire Again?
Yes
Service Provider Response
Thanks for the honest review and taking and posting before and after pictures!Patrick B.
12/15/2016
Michelle L.
10/18/2016
I had tried to call a number of places to reglaze my bathtub and was either met with unreliable people or voicemails. I called Mr. Resurface after I stumbled across the very impressive website; Ernest got back to me ASAP. He came 4 days later to reglaze our cast iron bathtub. He was on time, courteous, professional and did a beautiful job on our bathtub (pictures attached). It only took 3 hours and we were able to use the shower by that night. It is like having a brand new bathtub at a third of the cost.
Images
Description of Work
Bathtub refinishing
Category
bathtub refinishing
Cost
$700
Hire Again?
Yes
Service Provider Response
Thanks for the kind words and the pictures you took of my work! It was a pleasure.Marsha M.
10/07/2016
Marie W.
08/16/2016
Outstanding job! The man who came to handle my tub did an excellent job. He was also very pleasant, courteous, and extremely professional which was nice. He did such a professional job, and I would highly recommend it. If you have a tub that needs restoration, do not bother getting a new one. This company can make your tub look like new, and their work is top notch and exceptional! Well done A+++. My whole bathroom looks like new!
Images
Description of Work
Tub stripping, resurfacing, and caulking.
Category
bathtub refinishing
Cost
$940
Hire Again?
Yes