HARP Home Services, LLC

They did a great job prompt and professional

This is THE WORST company that I have ever dealt with! I?ve had to report them to the BBB several times since I replaced my HVAC system in 2022. The first issue was with the filter slot. The installers didn?t make it wide enough for the filter, forced one in, and when I had to change the filter it wouldn?t come out. Placed a call to the company SEVERAL times to have the issue addressed but each time they cancelled at the last minute. Once I contacted the BBB, someone was sent to fix the problem their installers created. Every appointment I have made for routine maintenance also gets cancelled at the last minute, on the day of the appointment. I have found a reputable company to obtain maintenance on my HVAC. I am writing this review as a cautionary warning about this company. The are all liars from management to customer service. And don?t even try to get a supervisor or manager in the phone because it?s a waste of time. None are ever available. Their commercials are false advertising

Nick, was excellent...very knowledgeable, friendly and thorough. He also offered excellent advice on how to keep my AC sys running smoothly...

HARP was hired to replace our central AC system with Heat Pumps. The job was never complete, once they rigged the new equipment to get the AC only (no heat) working they scheduled follow up visits which eventually resulted in a no show/no call. After attempting to reschedule further, this is a frustrating process which entails a cycle of waiting on hold only to be transferred to wait on hold again, the work was never completed. It seemed as if none of their techs actually knew how to install this equipment, upon inspection of their work we decided to have it looked at by a 3rd party. Sure enough the equipment was installed incorrectly. At this point we no longer felt safe having further work done by HARP and had another company complete the install. Rather than working with us on the price HARP chose to forge our signature and submit it to the financing company, no invoice was ever received, nor was any warranty paperwork. This experience has been nothing short of a nightmare, I would urge you to choose a different HVAC contractor.

I have a been a recurring customer with HARP for almost a decade...even part of their Preferred Customer membership. I have used them for 2 of my homes for both A/C and furnace maintenance. This company started out as a nice, polite, community company and then something happened and the entire company has completely gone down the drain. They have continuously cancelled appointments on me, sometimes notifying me and sometimes not. I have even called to confirm appointments myself after numerous cancellations and then they don´t show up! It´s absolutely disgraceful the way they are treating their loyal customers and their lack of scheduling ability. It´s a shame that I have to now take my business elsewhere. Never again with HARP!

Good pricing at the time.

Professional workers

n/a

If I'm quick to complain I should be just as quick to praise. The repair man Steve Ungar was absolutely fabulous!! He was knowledgeable and informative. I highly recommend him. We are very pleased. Thank you for a wonderful experience.

Iâ m very satisfied

Got my condensor fixed in time

Very organized, professional, courteous and the list just goes on and on. They are one of the best companies I have dealt with! Will continue to call them when we need their services.

Two HVAC pros spent a total of like 7 hours at my house to fix a heating issue. Turns out it was a blown fuse - very rare. Tech suggested I replace the entire board as well for $175 whelp...

Same day fix. Very professional and I also was able to schedule annual maintenance. Very happy with the support provided.

Avoid this company if you need work done on your heating or air conditioning.

Friendly, professional and knowledgeable. Provided prompt and reliable service, installing new furnace, ac condenser and thermostat.

Very professional personable and punctual

I do not have a problem with the work that HARP did. I do, however, have a problem with the price. I was grossly overcharged for a simple plumbing job. I talked to several other plumbers after the job was completed and they all informed me that I was grossly overcharged. I was charged almost 500 dollars to unhook a kitchen sink and to replace a valve. I was shocked at the price and will never use HARP again, nor would I recommend them.

They were very prompt and professional.

My AC was not working. I called and they came quickly. Nice. He discovered the problem .....twas a bug!!!! While he was here, I had him service the AC and he washed the coils, I think they're called. All is working beautifully as we speak. I'm so grateful there's a Harp Service. Thank you Barry.

Quick response. Repair done same day of request. Repairman very courteous and efficient and good at explaining all terms and repairs etc.

8 times they have been here to install and still not complete. Wrong equipment, not following the contract, not completing the work.

I have been using the harp for the past 15 to 18 years. When they show up they do a good job. The problem is I made an appointment in late Jan or early Feb of 2022 to have my air conditioning tuned up for today May 22nd and 2022 and they decided to give me July 5 appointment which is in 6 weeks which is unacceptable. They did the same thing to me when I had an appointment in Sept of 2021 to have a tune-up for heating and canceled me and pushed the Appointment to mid early Feb. of 2022. Then they wanted me to do my air conditioning tune-up in April which was to soon and already had paid for a new filter in it. I change my filter every 6 months not every 2 months. The filter cost me $54.00. Harp. Has . pattern of making appointments And then cancelling on me. Harp claims they called me and left a message. Problem they have is that my . landline and mailbox is full and has been for 4 years ever since I switched from Comcast to Frontier and the cable company could not delete the messages. therefore you cannot leave a message They have my cell phone and I did not get a call if in fact they did call. They also have my email and did not get a text or email. Called a competitor and they will be out on wednesday this being Monday. I like Harp and the techs but when you make an appointment 3 months ahead they should keep it . By the way they never even gave me a reason or apology why they could not come just that they called .Bad way to treat Customers. Excuses are lame . This is a pattern and they do not keep the scheduled original Appointment that was set in stone by them and myself. Certainly not Happy. They claim if they do t show up it is free. Was not even mentioned .So it was a $69.00 tune up and I guess it was not worth there time but they sure Do respond when you give them compliments which I did previously in my last review last year.in which the owner thanked me . Not keeping appointments when originally scheduled is bad business and is unprofessional. Try doing that to a Doctor and you get billed $75.00. You wasted my time and Day . Thanks Harp. I treated you well, paid my bills and gave you business. All I got was it is not there fault. Yes it is .. I have email cell phone and text.

They lie about what the real issue is. They just want your money. Do not go with them please.

$1,300 later, still no heat.