Hoffman Landscapes

I have no doubt that when Mike Hoffman started his company many years ago he provided his clients quality services at a fair price, a reputation I believe Hoffman is relying on today. From our experience, it is very evident that the quality of service has diminished substantially even though he charges top dollar for what I consider subpar service. I am sure Mike is proud that his company has grown in leaps and bounds over the years (offering complete property management in CT and NY). Personally, I think Mike needs to realize his large offering of services is taking away from his ability to do quality work, resulting in an unhappy customer. As of 05/16/16 (the date we filed a complaint with Angie's List about Hoffman Landscapes), we had not heard from Mike or anyone from Hoffman, which further exemplifies his indifference to customers and the fact that he has decided to keep our money for uncompleted work for which we already had paid. I feel as though I've been violated. UPDATE: We asked for Angie’s List to assist us in collecting the money due back to us from Hoffman Landscapes. Only when a representative from Angie's List contacted Hoffman Landscapes about our complaint did Mike Hoffman contact us, on 05/27/16, offering to meet with us to discuss our complaint. We met with Mike, Kevin and Matt on 06/03. Mike started the meeting stating his displeasure with my proposed review of Hoffman Landscapes. Mike proceeded to make note of my pickiness about Hoffman’s work and my requests. With a project costing $93,699.67, my "pickiness" is more than warranted, and my requests were discussed and agreed to prior to the start of this project. At our meeting, Mike decided to change the pricing structure of our project to reflect an amount owed to Hoffman rather than keeping with the Purchase Agreement agreed upon from the start of the job. During our meeting Mike showed us two reports -- materials and labor "costs" reports for our project. Throughout our meeting Mike avoided any attempt by us to discuss our detailed accounting report which proved Hoffman owed money back to us, even though he agreed to meet with us to discuss our complaint. After our meeting I followed up with Mike by email pointing out several facts that completely discounted his reasons as to why he thinks we owe him money. In this email I mentioned that I have no way to verify the amount of time his guys spent on our project, but I do know several items on his materials report never made their way to our property and I do know some of the materials that did show up were taken back to his yard since the items were not needed. Therefore I question the validity of his materials and labor reports. Moreover, I have never dealt with any contractor that would allow their project expenses to exceed what has been paid by the client. Contractors typically request a sizable deposit upfront to help defray project costs, as had been done in Hoffman's Purchase Agreement (requesting a $25,000 Project Acceptance payment). In an effort to bring this dispute to an end, on Wednesday, June 22nd I made Mike a one-time offer that would expire on Friday June 24th at Midnight. I offered to reduce the amount owed by Hoffman from $23,260.32* to $12,000 -- a significant reduction of 50% -- and in return I would not file any complaints or bring legal action against Hoffman Landscapes. Mike chose to let the offer expire without any response. Personally I think Mike had no intent to make retribution with us. Not once did Mike Hoffman acknowledge our detailed accounting report, which proves they owe us money. In the end the Purchase Agreement (the agreed to agreement given to us at the start of the project) supports the fact that Hoffman owes the Masons $23,260.32*, plus $455.18 for uncompleted yard services dating back to December 2014 which they agreed to return but never did. * As an aside, I realized after the fact the actual amount Hoffman owes the Masons is $24,621.61 plus the $455.18, but since I overlooked the additional $1,361.29 which was in the detailed accounting report but never mentioned in any correspondence with Hoffman, I have chosen not to pursue this additional amount since it was my oversight. In closing, I expect Mike will likely post a response to our complaint through Angie's List, and possibly mention his suggestion to have a mediator get involved, which I turned down due to the substantial documentation I have which makes my case rock solid, as well as the fact that I offered him a chance to repay us a substantially lower amount. To date, Mike has shown no inclination to return our over payments, and has steadfastly refused to discuss our accounting report, which clearly details those over payments. On a positive note our patio project was completed on time last year by another masonry firm without any issues.

unknown

The work was fine. The staff was great. They did everything they said they would do.

It was fine. I don't live in that area because I have moved to Florida. I would if I lived there, but I don't.

Everything went well

The crews who work the property is great and our representative is responsive and a delight to work with. They have become a trusted vendor.

They are very good. They are very reliable. They are not cheap, I have a contact with them so I pay them monthly and they come once a week doing 5 to 6 acres of land. They just have good people working with them.

They redid my lawn and cleaned up the whole property. I thought they were excellent. I would use them again.

We are very pleased. They did a great job.

I've had them do my yard work for three or four years now. They come every week and always do a good job. They are always nice to deal with and on time and prompt.

The Hoffman people are true professionals and are genuinely interested in providing superior customer service. They are extremely knowledgeable and courteous as well. It's the little thngs they do like sending an email prior to the hurricane to offer assistance before and/or after the storm and multiple ways to contact them if they lose power. It's a pleasure to see this level of dedication.