Sparkle Cleaning Service

The first day she mopped the bathroom floor, ignoring the sink and counter.  She cleaned part of the kitchen counter and the stove top, leaving some of th dirty cleaning liquid on the stove top. She took the crumb tray out of the toaster oven and left it in the sink.  She filled up two trash bags with stuff I thought was all recyclables. At the end of the first day's four hours, she threw one bag in with the mixed recyclables, and other into the bin for cardboard. I retrieved the bags, dumping out the contents in the mixed recyclables bin.. When she came back the next day, she moved around picking things up again. She picked up all the papers from my desk and was going to put them in the bag to recycle. I took them away from her.  She told me they were trash, and that I had too many papers. There was still cleaning in the kitchen and bathroom that needed doing.  I will need to do that, despite being told when I first called this agency that these were the first two things that would be addressed.  After she left the first day, I looked for a 5"x7" photo of a dog I had, and a manila envelope containing two photos of a more recent dog. I had wanted to frame them all, but they must have been in one of the two bags that went to the recycle bins. I did not like her attitude at all. After the second four hours, I gave her a check that she wanted made out to cash.  She told me she wanted to come back for eight hours on Monday. I went through the stuff in the plastic bags and found a cardboard envelope containing a bumper sticker I had sent away for.  There were also pieces of plastic, some of them dirty.  I think I was altogether too nice to her, and she took advantage by spending time doing things that did not need doing right away instead of some real cleaning that did need to be done. The bathroom floor was mopped, but the sink was not cleaned, nor was the kitchen floor mopped. I called the agency and told the woman who had answered every other time I called that I did not want her back on Monday. I complained about her taking papers off of my desk, where papers might be routinely found in many houses. She repeated what the woman had said to me about my having "too many papers."  I would never contract with this agency again for anything.

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Josephine has been cleaning my house for 5 years and has always been a total and trustworthy professional.  I recommend her whole-heartedly.  She is also friendly and has been flexible when I needed to switch days.  For the care she takes, her rates seem very reasonable.  Her card says "no job too big." I know this is true because she cleaned out a friend's father's apartment when he had to move and that job was BIG.  She also cleans apartments at tenant turn-over and some offices in the area.