Air Specialties Air Conditioning & Heating Inc

There comes a time in everyone’s life when we have to make decisions on who we are and what we want to represent to the world. In both our professional and personal lives we must stand for something and stand behind something with integrity and honor. I hired this company to repair my boiler as the previous owner had a service contract with them so I found it only right to keep it. Recently my boiler has been experiencing problems so I called the company I could trust. Their fee is $179 to have the technician come to repair the boiler in addition to parts and additional repair time. As a business they are entitled to charge whatever fee they want and as a consumer I can accept or look elsewhere. I decided to accept but I asked that they simply not “turn the boiler on” but repair the boiler. Prior to hiring them I asked that the technician fix the issue. Not simply turn on the boiler temporarily at a fee of $179. Let me make one thing crystal clear I am in no way expecting everything to be repaired for $179 I was expecting and willing to accept additional charges for parts and the technicians work. But what I did not expect was for the technician to turn on the boiler and for it to stop working three hours later. My conversation with the technician was that my boiler is fairly new 2017 and there was two parts that needed to be replaced. The technician assured me that his work would keep the boiler running and the parts that needed to be replaced were to prevent the boiler from failing in its entirety. Three hours after the technician left the boiler stopped working. I called the office and left a voicemail. I informed them that the boiler as well as the hot water was not working and I waited for a return called. Unfortunately my MS was triggered by the extreme cold and I was hospitalized that evening. When I called the office back a day later I was told that I had to pay another $179 for the technician to return to “fix” the boiler again all this while they work on invoicing and ordering the parts that I needed. I know I’m from a different time when integrity was more dominant, and people backed their workmanship with guarantees. So maybe I was foolish to expect the work performed by this company to last at least 24 hours. And maybe I was naïve to assume that the company would stand behind their work for at least 24 hours. While I understand this review will do nothing in the grand scheme of things I hope that whomever reads this understands that there is more to life then charging customers over and over again for work that did not last even 5 hours. They have my payment in full while I am without. Ask yourself is $179 a fair price to pay for three hours of heat in this economy? I’m in a home without heat or hot water at this rate and the workmanship preformed by this company a “repair” lasting only three hours would cost me $1,432 a day. I’m disappointed and disheartened but I am powerless to do anything. You can’t make people have integrity

Jim was very nice, the Team I spoke to on the phone as well. I would recommend them to anyone

No too bad.AC working fine at this time w/o leaks.

Very happy with them. Call before they service tech arrived, he was on time , very friendly explained what he did etc. Would definitely hire them again. Will be using them to also service my central A/C system.

Serviceman showed up on time; did very detailed cleaning and check up of the furnace. Spent about two hours and explained everything that was needed and everything that was done. I am completely satisfied with Air Specialties and I would definitely have them back.

I am selling my house and needed to have my AC system evaluated to fulfill the terms of the PSA agreement. I called my usual HVAC servicer, but they were booked out for 2 weeks. I called Air Specialties and they were able to send out a technician the very next day. Jim (the HVAC technician) actually was able to arrive ahead of schedule. He was polite, professional, and very knowledgeable, and he performed a very thorough evaluation of the AC system. I am very pleased with the service I received. It's too bad that I'm moving out of state in just a few weeks because I would definitely hire them in the future for all my HVAC needs.

In early '90's excellent job in removing and replacing old oil furnace with gas high efficiency furnace. And similarly retiring the HE gas after 20 years (Carrier's timed mortality) and replacing with another. Periodic maintenance is efficiently carried out. Recently called, early 2018, about broken thermostat - a Honeywell model that turns out to be flaky - and got good, thoughtful advice at no charge. Air Specialties people know their business, are courteous and responsive.

Work went well. He was very comprehensive and fixed the issue.

It went very well.

I hired this company because they were the only one with a technician available. Their technician assessed the problem, said the unit needed a new capacitor. With installation the new capacitor would cost about $700. I paid for this. However, the unit still did not work. The technician said that the compressor was no longer working, although he said it had been working before he'd changed capacitors. He suggested it might need to cool down and offered to stand by the unit with a hose on it, to cool it down, though that would cost me $150/hour. I declined. My regular air conditioner repair person (who had given me the first available slot, 2 days after the unit broke down) came as scheduled -- my plan was to have him assess the compressor. However, he noted that there was a wire that had been left disconnected from the new capacitor, which he told me was the most expensive and elaborate model available.. He connected it, the compressor started up, and the unit has worked perfectly ever since. Unfortunately, it would not have been economical because of labor costs to replace the capacitor again with a less expensive model. So I was stuck with a solid gold capacitor!

Very well. Office staff kept me aware of service timing. Tech was prompt, knowledgeable. He suggested a service contract, but wasn't pushy. He did his 15-point check, told me all was well.

They were effective. Checked the power, turned unit back on. Motor was not working. Determined it was capacitor. They then put in the new one, checked unit again while it was running. Nice cold air blowing out.

Great. Evaluated entire system and provided us with saving options instead of just replacing the entire system.

I would definitely hire again. I grew up in a blue collar family so understand how many of those companies are and I would call them again in a heartbeat. We ended up needing a new capicator.

Very good--as always.

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Received quotes from several providers in the area. Air Specialties spent the most time at the residence quoting out the job and they provided a competitive quote with several HVAC system options and smaller line item options (ex. humidification). Once contract was signed, the vendor was extremely responsive working with us to schedule the work on-site. Once the vendor was on-site, techs were professional, courteous, and sought feedback when appropriate. The vendor sub-contracted out electrical work, and those folks were terrific as well. The job took roughly 4 concurrent days to complete, one day longer than anticipated. This was OK as the vendor appeared to take the appropriate time necessary to complete the job properly. This was not a rush job. Vendor ended the on-site installation requesting that we arrange for a test of the AC portion of the system in April/May, as this wasn't the optimal time to run the system through it's paces. All around very happy with the work, the new system, and we plan to keep them on to service the unit annually.

Thorough in looking for issues. I signed a one year maintenance plan for heating and air conditioning.

The technician showed up on time and cleaned the boiler in about 2 hours time.

They came out the next day, and it was in August. The technician who came found and advised us of the problem. Although it would require major repairs that we are putting off for now, he was still very professional and knew what he was doing. He also explained that due to upcoming changes in the law, since we needed to replace the compressor anyway, we should probably upgrade to the equipment that will meet the upcoming federal standards.

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Bob was very responsive. I had tried 2 other companies before finding Air Specialties. These other ones did not return my phone calls until about 2 weeks later. One company sent a guy to do an estimate, he forgot and then he did appear late when I called him on the day of our appointment to ask him where he was. Then I emailed, called for the next week trying to nail down the quote and he never responded at all. I was thinking all contractors in this business were unprofessiona, until I found Air Specialties on the internet.
Immediately responsive, received a timely evaluation of the work that would need to be done and actually throughout the next few weeks, Bob contacted Me several times trying to nail down a suitable date (my schedule is really variable). He was very thorough in following up. The technicians he sent were nice, came for 3 days from about 8:30-3:30, laid down protecting sheets on the floors and wore booties. Everything looks good, clean and I can now be worry-free about hot water and my HVAC system at least for another 10 years.