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VIKING FUEL OIL CO
Heating and Air Conditioning Service, Heating Oil Service, Water Heater Service,
About us
Viking Fuel Oil Company is a family owned company based in West Hartford CT proudly offering home heating oil, maintenance, and AC services since 1933. We offer home and business deliveries of heating oil+, red dye diesel fuel, on road diesel fuel, 24hr emergency services, along with heating and air conditioning services. Viking Fuel Oil Co. remains family-owned with a focus on fast friendly reliable customer service. We will not leave you out in the cold with our automatic deliveries, C.O.D, or will call services. We are proud to give back to the community we live in through multiple charities and local events throughout the year. Heating Oil Plus is supplied at NO EXTRA COST TO YOU! Commitment to providing the best customer service in the Greater Hartford, Connecticut area has been a Family value since Viking Fuel Oil Co. was founded in 1933. Visit us at www.vikingfuel.com for more company information as well as energy saving tips.
Business highlights
Emergency services offered
92 years of experience
Services we offer
AUTOMATIC FUEL DELIVERY, 24 HOUR HEATING SERVICE, AIR CONDITIONING INSTALLATION AND SERVICE, INSTALLATION OF NEW HEATING AND HOT WATER EQUIPMENT & BURNER SERVICE CONTRACTS.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 7
Assorted photos uploaded by VIKING FUEL OIL CO
Reviews
4.428 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 18% | ||
| 4% | ||
| 4% | ||
| 7% |
Filter reviews by service
Showing 1-25 of 28 reviews
Scotti E.
Nov 2018
I was billed for oil that was never delivered. I called and spoke to them, they sent over a technician claiming my tank was broken. Once it was confirmed that it was not a tank problem they sent over another technician a week later. Their very own employee said that it was impossible that the amount I was billed for would even fit in my tank. It took several calls to even get a refund. If I had not been incredibly vigilant about this I would never had known and paid an extra 400 dollars on oil- for nothing. I WILL NEVER deal with them again, and neither should you... Unless you like giving away money.
Response from VIKING FUEL OIL CO
"It looks like your talking about a delivery done in May 2018 in which the driver delivered to the wrong house in error using your ticket. We did rectify this immediately and returned to your home a few days later and filled your tank which you paid for. So very sorry this happened, Just not sure why the negative review for human error that was made right promptly. Reason for delayed response is that I just took over the monitoring of this site. Would love the opportunity to earn your business in the future. Thank you Viking Fuel"
Dan G.
Oct 2017
Prompt response and quick turnaround. Very professional. Good service.
Bu Y.
Oct 2017
excellent!
Linda G.
Apr 2017
It's ongoing. They come once a year to do inspections and I get my fuel oil from them. I need a new one so I guess I need to call them. It is just one person. The cleanup was fine, they didn't cause any problems at all.
They've been my fuel provider for years.
They've been my fuel provider for years.
Gregory S.
Apr 2017
They did fine with that. Very professional and very quick. They did a great job.
Gregory S.
Apr 2017
They're a small company. They're figuring their way out of things, but they're doing alright. Not superstar but not terrible. The reason I gave them a B is because they forgot to deliver oil a couple of weeks ago in the middle of a really bad cold snap. Otherwise their an A. They're a decent oil company. They're a good community supporter. They're fairly punctual and they own up to their mistakes. I haven't come in contact with the drivers. They come in and come out, I haven't seen them.
Richard S.
Apr 2017
I would use them again, I do all the time. I have a contract with them. I am not there when they do it.
Dan G.
Jan 2017
Excellent. Reliable.
Response from VIKING FUEL OIL CO
"Thank you for your review! Stay warm. sincerely Viking Fuel Oil Company."
Suzanne R.
Jun 2015
.
Response from VIKING FUEL OIL CO
"Thanks for taking the time to write a review. Viking Fuel"
David B.
May 2015
Good
Response from VIKING FUEL OIL CO
"Thanks for taking the time to write a review. Viking Fuel"
Charlotte B.
May 2015
.
Response from VIKING FUEL OIL CO
"Thank you for your review. We would love the opportunity to go over our price plans with you. Thank you again, Viking Fuel"
Karen W.
Apr 2015
.
Response from VIKING FUEL OIL CO
"Thank you for your review. We would love the opportunity to go over our price plans with you. Thank you again, Viking Fuel"
Carolyn C.
Apr 2015
Delivery performed as promised.
Response from VIKING FUEL OIL CO
"Thanks for taking the time to write a review. Viking Fuel"
Tanya S.
Feb 2015
unknown
Response from VIKING FUEL OIL CO
"Thank you for taking the time to write a review. Viking Fuel"
Margaret D.
Jan 2015
Service person arrived on time, was friendly, professional and knowledgeable. I have had Viking since 2002 and have never had any issues if I have needed service, and have never run out of oil.
Response from VIKING FUEL OIL CO
"Thank you for taking the time to send in a review. We hope to continue providing you with good service in the future. Thanks Again, Ken @ Viking Fuel"
Nancy D.
Nov 2014
We have used them for several years. Their service is very consistant. We have automatic delivery with a service contract, and have never run out of fuel. They have very competitive pricing as well. We are very happy with their service and prices.
Response from VIKING FUEL OIL CO
"Thank you for the nice review. Ken @ Viking Fuel"
Karen V.
Nov 2014
They called me back very quickly and came out right away. It turned out to be an easy problem - a different company had unplugged the pump. They plugged it in and reset it and were kind enough to pump out the water that was gathering in a huge tub I had pushed underneath the leak.
Response from VIKING FUEL OIL CO
"Thank you for the nice review. Ken @ Viking Fuel"
RUTH B.
Sep 2014
I have used them for about two years. They are fast to deliver when I call them and tell them I need it regardless of the weather.
Response from VIKING FUEL OIL CO
"Thank you [member name removed] for your review. We hope of course to keep providing you with good service in the future. Thanks again, Ken @ Viking Fuel."
Vicki H.
Jun 2014
We have been with Viking since 1992. Twice the delivery person has broken our gate opening due to laziness. I can not understand how they did not know to open gate properly.
Response from VIKING FUEL OIL CO
"Thank You [member name removed] for your review. If we have not addressed the gate issue already, I hope you will call us so that we can. Thanks again, Ken @ Viking Fuel"
William C.
Feb 2014
They oil delivery is on an automatic schedule. Their annual service has minimized problems with an aging heating system. The few times we had a problem with the furnace not working they were here to fix in a very quick time. May not be the cheapest, but are professional and timely.
Response from VIKING FUEL OIL CO
"Thank You [member name removed] for your nice review. We of course hope that we will be able to continue giving you good service in the future. Thanks again, Ken @ Viking Fuel."
Kenneth K.
Mar 2013
They do everything well and are always there. They are exceedingly reliable and are good business people because they know when to discount. I have known the guy that owns it for over 50 years so I guess that makes a little difference. They are as honest as can be and they have a good heart. They always have somebody available, 24/7; if I have a problem they will have somebody there within an hour after getting my call. They never stick it to me on the price of the oil and they are decent people. Until the guy sells the company I will be with them until the end of time.
Response from VIKING FUEL OIL CO
"Thanks for the nice review and kind words. Lew @ Viking Fuel"
David R.
Jan 2012
I used to have this guy in the past. Luckily, I had changed from that company. He's a very pushy person. He just let himself into my house. He would leave a delivering slip and business cards at my front door. I also noticed other negative comments about him on Angie's List. Overall, their price was fair, but they had a bad reputation.
Adrian L.
Oct 2011
Viking WAS A VENDOR FOR HEATING OIL SERVICE. I i never knew when I was going to get oil. They would wait until my tank was almost empty then fill it up with a very high bill as to a smaller bill if you top it off, and this when price kept change from week to week. Please do not trust this company. You will have to watch them constantly if you complain they will simply say it was the driver.
What ever you do don't use this company they will cheat you.
What ever you do don't use this company they will cheat you.
Adrian L.
Oct 2010
I never knew when I was going to get oil deliveries.and the oil that I got was of poor quality I had to call a contractor to clean furnace which was only one year old. also they will cut service without notice.
TAYLOR S.
Sep 2010
Overall this company has very mixed reviews. Better Business Bureau does not give them good reviews but that's only one source. Lew the owner is flattering and will conveniently meet you as soon as you bought your house. Like I mentioned in the "services performed" section, you pay a premium in oil costs with this company to compensate for fast quality repair service when something goes wrong in the dead of winter. I have to admit that all the maintenance performed by Viking subcontractors has been very good. The value of this fact shouldn't be underestimated. I have read reviews indicating that if you decide to change fuel oil company and you are still under contract with Viking they will immediately send out a truck to fill up your oil tank and stick you with the final bill. So be sure to have your oil tank filled up by someone else before deciding to call it quits with Viking. Beware.
Licensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
VIKING FUEL OIL CO is currently rated 4.4 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
VIKING FUEL OIL CO accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, VIKING FUEL OIL CO offers free project estimates.
No, VIKING FUEL OIL CO does not offer eco-friendly accreditations.
Yes, VIKING FUEL OIL CO offers a 5% senior discount.
Yes, VIKING FUEL OIL CO offers emergency services.
Yes, VIKING FUEL OIL CO offers warranties.
VIKING FUEL OIL CO offers the following services: AUTOMATIC FUEL DELIVERY, 24 HOUR HEATING SERVICE, AIR CONDITIONING INSTALLATION AND SERVICE, INSTALLATION OF NEW HEATING AND HOT WATER EQUIPMENT & BURNER SERVICE CONTRACTS.