Rob's Home Services
About us
We are the premier gutter cleaning and power-washing company in CT. We get the job done the first time from start to finish, also we pride ourselves on our high customer service! We offer senior discounts, current and previous military discounts as well.
Business highlights
Services we offer
& Roof Snow Removal., Gutter Cleaning, Power Washing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 8% |
I purchased a voucher for gutter cleaning from and quot;Rob Polo Gutter Cleaning and Power Washingand quot; sometime last winter. When I called to redeem it in the spring, he said it had expired and then quoted me a price two and a half times more than the voucher. I explained to him that it didn't make sense that the voucher expired in the winter since it's pretty challenging to clean gutters w/ snow on the ground. He said he would subtract the price of the voucher from his new quote of $170. Although I didn't think it was fair, I said that I would think about it.
On April 26th, out of the blue, he texts me at nearly 1 AM and calls me a and quot;douch.and quot; (Yes, that's how he spelled it.) We had not been in touch recently and, based on the time received, I let it go. On May 7th, Rob called me to see if I was still interested in the gutter cleaning at the price quoted above the voucher value. I asked about the text and he said he didn't send it. Now, I'm pretty sure his cell phone recorded it just like mine, so I told him not to bother calling about his quote again. His response? No contrition, but instead I got “It’s your money and you called me for the quote.”
Months past and I reached out to Rob again last week to have him clean my gutters. I had renewed my voucher and reached out to him to setup a time. He informed me that the vouchers are for new customers and that he was “unable to do any work for this customer or at this property.” This time, I didn’t bother trying to explain to him that I, in fact, had never been a customer. I was amazed that a service provider would actually – yet again deny service to a paying customer. Buyer beware. Did you notice the subtle name change from Rob Polo Gutter Cleaning and Power Washing to Rob's Home Services?
"This is a fake review and there is no response that can be made. We service thousands of happy customers every year. I have small town values for my growing company. Rob Polo"
"We came out to this home and power washed it and another that the customer had. The gutters had black oxidize streaks on them due to a motor home sitting under them for so long. We came back out to show the home owner that they couldn't be cleaned and she wasn't happy. She wouldn't pay for either house nor would she even pay a portion of the bill stiffing us for almost $700. We do a great job and have the best customer service in CT. We clean over 3000 homes a year between Gutters,Homes and Roofs. If you polled all of our customers we would have a 99% rating of happy customers."
Licensing
State Contractor License Requirements
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing