MAREC HEATING & AIR CONDITIONING
Reviews
4.212 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 8% | ||
| 8% | ||
| 8% | ||
| 8% |
Showing 1-12 of 12 reviews
Nancy S.
Aug 2018
On schedule and as promised. Very courteous service. I
Christopher M.
Dec 2017
Stay far away from this company. I had my furnace break down and Marec out to service it a few weeks ago. While the service technician was fine and put a used part in my furnace to get it running, I was absolutely stunned with how the main office (and management) handled it from there. I was basically robo-called daily with them trying to sell me a new part and come out and do work again. My understanding was they wanted to put a new part, and charge me again. I was uninterested in that, but they continued to harass me with daily phone calls. Today, the owner or CEO called me, Steve Cook, and left me a threatening voice mail, saying if I didn't have them out to do more work, he would be charging me $100 dollars more for the used part they put in, saying something to the effect of "it was a used rental part," which is totally insane. Please save yourself a headache and go with a reputable company with ethical business practices.
Marcia W.
Nov 2015
unknown
Linda A.
Aug 2015
The company's technician was prompt and professional. He identified the problem with our compressor and recommended a new fan motor and capacitor, which he said would cost about $1,000. That price sounded high, so we asked that he have his office double check the price. They called back to say it would be $900 to replace the fan motor and capacitor.
We found that other factory certified companies wanted half that amount for the same repair so we went with another company for the actual repair.
We found that other factory certified companies wanted half that amount for the same repair so we went with another company for the actual repair.
Branko C.
Jul 2015
unknown
Marvin F.
Feb 2014
They did excellent work and we were very happy with the service.
Glenn C.
Jan 2014
The appointment was scheduled in a timely manner and several options given for appointment times.
Service was given in a knowledgeable, professional manner. All my concerns were addressed fairly and reasonably.
I truly feel that another plumber might have wanted to do a complete makeover of the configuration. Mike from Marec fairly assessed the situation and was honest enough to utilize my old parts. He further gave me options for further replacement and remedies.
As always, FIVE STARS for Marec Plumbing and Heating.
Service was given in a knowledgeable, professional manner. All my concerns were addressed fairly and reasonably.
I truly feel that another plumber might have wanted to do a complete makeover of the configuration. Mike from Marec fairly assessed the situation and was honest enough to utilize my old parts. He further gave me options for further replacement and remedies.
As always, FIVE STARS for Marec Plumbing and Heating.
Glenn C.
Oct 2013
Once again a Five Star service call.
Set up an appointment that was convenient for me. The job was well done and you can tell the tech was meticulous. This was not a drive by cleaning like some oil companies perform. This was what I expected from Marec. A thorough job from beginning to end.
Marec Heating and Air Conditioning leave the homeowner feeling assured and confident with their high level of competence.
Highly recommend....
Set up an appointment that was convenient for me. The job was well done and you can tell the tech was meticulous. This was not a drive by cleaning like some oil companies perform. This was what I expected from Marec. A thorough job from beginning to end.
Marec Heating and Air Conditioning leave the homeowner feeling assured and confident with their high level of competence.
Highly recommend....
Edward C.
May 2013
An old unused partially-filled oil tank was in our basement. Two Marec techs drained, plugged and removed it out our cellar hatchway. They were friendly, professional and neat.
Theresa T.
Sep 2012
He was very thorough, but I thought the price was a little high.
Glenn C.
Sep 2012
Have used Marec Plumbing and Heating for several years now. They are affiliated with Pride Fuel Company where I buy my home heating fuel. Each cleaning job is done professionally and efficiently. From the initial call to the office (Kelly) things are handled professionally and I know I'm getting exactly what I paid for. Quality work and great customer service.
Robert M.
Sep 2008
Two summers ago, MAREC installed a new central air conditioning unit for our home. It became increasingly apparent over time that the new air conditioning unit did not cool our house adequately. The next summer, as temperatures climbed, we called MAREC to check the unit out. MAREC sent repairmen who declared that there was nothing wrong with our unit. They attributed the problem to our thermostat, which they replaced. Because they found nothing wrong with the unit, they billed us over $600. The problems persisted, however, and we assumed at that point that the new unit simply did not have enough capacity to cool our large home. The next summer, the air conditioning unit broke down again, and I called MAREC to fix it. MAREC's warranty had expired, and Cook told me that MAREC would no longer service our unit because of things said during a heated argument he had with my partner two summers ago over whether the air conditioner should have come with a cover. I found another company to do the repairs, and they discovered that the air conditioner had not been installed correctly, and that this prevented the air conditioner from cooling effectively. Once the other company fixed this problem, the air conditioning unit was able to cool the whole house effectively and efficiently. Compared to the same months last year, our electricity use has dropped by more than 1000 kilowatt hours per month in each of the two months since the repair, translating into about a $200 per month reduction in our electricity bills. They also discovered that the air conditioner was not installed up to code, posing a safety hazard. MAREC's owner, Stephen Cook, refuses to pay us anything for the repairs to fix their faulty installation.
Response from MAREC HEATING & AIR CONDITIONING
"We began doing service with the member in June, 2006. We went on a lack of air conditioning call where we found the compressor to be defective and possible leak in the evaporator coil. We installed a new central air conditioning system in September 2006 to repitch is drain line and he blew off the appointment. His air conditioning unit went all year without any problems until he called us in June 2007 with a no air conditioning service call. We found his thermostat to be defective and the air filter to be plugged. We installed the new thermostat and established air conditioning. He was to replace the air filter. They had no more issues that summer. We have had issues with this customer since the beginning. His partner has called our office on a number of occasions and verbally abused whoever answered the phone which is why we will no longer service them. When we order Carrier air conditioning equipment, they do not come with and air conditioning cover. However his partner seemed to expect our company to pay for a cover and just give it to him at no charge which led to him calling our company and yelling and swearing at the woman who answers the pone calling the owner an *expletive*. This phone call offended the owner, Mr. Cook, who in turn told the member that "it would be in his best interest to find another heating and air conditioning company that can better suit their needs." Another instance was in July of 2008, when the member's partner called and spoke to Mrs. Cook. She politely answered the phone and he began screaming and swearing that "the employees were incompetent and he was going to put us on a consumer List so everyone would know what a lousy company we are" and hung up. Then about 2 minutes later he called again and Mrs. Cook threatened to call the police to report the harassment and he in turn said "go ahead I'm an attorney" and hung up again. No other calls were placed. Mr. Cook had a discussion with the member and it stated that if the items listed were not installed correctly that he would take care of the issues only if the member was on site. Mr. Cook did refuse to reimburse his request for a full reimbursement. Marec Heating and Air Conditioning stood by its warranty of (1) full year from installation date. After the warranty had expired on the installation and due to the working conditions at the residence, Marec Heating and Air Conditioning felt it was best to sever the relationship."
Licensing
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FAQ
MAREC HEATING & AIR CONDITIONING is currently rated 4.2 overall out of 5.
No, MAREC HEATING & AIR CONDITIONING does not offer free project estimates.
No, MAREC HEATING & AIR CONDITIONING does not offer eco-friendly accreditations.
No, MAREC HEATING & AIR CONDITIONING does not offer a senior discount.
No, MAREC HEATING & AIR CONDITIONING does not offer emergency services.
No, MAREC HEATING & AIR CONDITIONING does not offer warranties.