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cable broke, I thought they restrung wrong and the friction caused the failure. I could be wrong. Either way I called and they sent someone out that afternoon. Again they arrived promptly, were professional and charged next to nothing. Could have been their fault in original work or just natural failure of cables. Either way they were responsive and were willing to take a hit to satisfy a customer. What more could you ask for. I would recommend them to friends and would use them again.
Licensing
State Contractor License Requirements
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing