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Specific significant issues:
? Verbal agreement to properly re-roof existing house. In extensive pre-contract negotiations the homeowners emphasized the importance of stripping the old shingles to examine and fix underlying problems with the roof. Ricon contracted for a much cheaper ?overlay? without the homeowner?s knowledge. Financial impact: Roof is expected to continue to leak in ice dam conditions. Overlay roof shingles do not last as long as originally installed shingles shortening the life of the roof and causing uneven aging regarding replacement of the entire roof.
? Verbal agreements to install impact resistant windows to meet the CT 120MPH wind codes. In extensive pre-contract negotiations the windows were discussed and the consumer?s preference was made clear for impact resistant windows precluding the need for shutters. This switch was discovered during certificate of occupancy inspection; consumer was never notified by contractor. Plywood shutters had to be fabricated incurring cost to homeowner. Additional financial impact to homeowner?s insurance coverage, deductibles and cost.
? Timeliness: Contract called for completion 60 days after house is set on the foundation. Actual completion (CO) was at 441 days after house was set on the foundation.
? Poor quality from factory
o Lowest level quality of fixtures (bathroom fans, bathroom towel bars, etc.)
o Surface defects in toilets porcelain and showers.
o Out of square walls
o Showers out of plumb (fillers required for shower doors)
o Interior doors not properly shimmed and secured.
? Poor on site installation
o Interior doors not properly shimmed and secured.
o Bay window out of square and out of plumb.
o Washing machine pan installed incorrectly.
o Incomplete installation of electrical fixtures, mirrors, closet doors.
? Management issues
o Rarely at job site, very poor integration between subcontractors.
o Extremely poor communication with homeowners.
o Very poor integration with existing house.
o Many costly mistakes were made by RICON in handling this work. Subcontractors lost days of work and walked off the job early on many days due to lack of direction.
Licensing
State Contractor License Requirements
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing