Brian Swanson Wood Floors
About us
Brian Swanson Wood Floors www.brianswansonwoodfloors.com I started in the wood floor industry when I was 15 years old, having the great opportunity to be a flooring apprentice for Hank Wiley - a respected wood floor craftsman who owned & operated Alco Wood Floors out of Waterford, CT back in the 70’s & early 80’s. What started out as an after school part-time job ending up leaving a lasting impression with me and while I went on to finish and further my education, I realized that I wanted to own & operate my own wood flooring business. So here I am in 2011, 34 years later and sawdust running through my veins. Despite the aches & pains in the morning and what my wife calls “ugly floor sanding knees” I don’t regret for one minute my decision to remain in the wood floor industry. All work is performed personally by myself; from the initial estimate appointment to the last coat applied on your wood floors. My company’s fundamental rules; quality workmanship & honesty. The bottom line should NEVER be the revenue received from the job, RATHER the impression that I left with my customers and their approval of my job performance. Thank you for viewing , Brian.
Business highlights
Services we offer
Sanding, bleaching & staining., finishing, installation, repairs
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
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| 40% |
"Scheduling availability, time constraints and completion times that were ALL approved at the beginning of the job were quickly altered by the general contractor before Brian Swanson Wood Floors had the opportunity to see if those changes would be achievable. The customer made mention to numerous calls between her, her husband, Mr. Swanson and myself. This is a common practice with BSWF - keeping the lines of communication open, resulting in a perfectly completed job. It was asked by Mr. Swanson if he could just work with the owners while on the jobsite. Mr. Swanson said he would contact them each evening to keep the lines of communication open. Instead, we received vulgar language that BSWF won’t tolerate, ever. Surprisingly, the customer referred to this as being thinned-skinned. The customer also indicated that a comment was made that it was hoped that her daughter didn’t turn out like her. What was actually said, after the customer shouted an uncouth expletive while yelling that she wanted the job done while she was away with her daughter, “Shame on you for talking like that, hope your daughter learns to choose her words and think outside of the vulgar box”. It is always regretful when you leave a customer unsatisfied. In all honesty however, foreseeing the final outcome – Brian Swanson Wood Floors withdrawing from this job was the best decision that could be made in this most complicated scenario. Brian Swanson Wood Floors"
"Negative feedback in business unfortunately comes with the territory. Still, it’s a jagged pill to swallow. A business owner must do everything within the frame of integrity to serve the customer. However, what happens when the customer goes out of their way to intentionally creates a insolent work environment by being extremely rude, and verbally abusive? When should a business owner say, “enough is enough” and “bow-out professionally?” The November 11, 2010 Job was just that. Initially the customers were going to vacant the home during the duration of the job and it wasn’t until the first day that the floor mechanic realize there was a change in their arrangements - the homeowners decided to stay in the house while the work was being done. While I can identify with someone living with asthma, I have to ask the question… exactly what kind of work did they think they were having done? A customer should always feel comfortable to ask questions when any work is being performed on their property. Brian goes out of his way to explain every procedure being executed, but after three attempts to come up with a workable solution and rudely being told to “just get back to work” he advised the extremely unpleasant customer that “enough was enough” and decided to “bow-out professionally.” JR, Office Manager, Brian Swanson Wood Floors."
Licensing
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing