Collins & Co.
About us
Serving the Hartford, Connecticut area by providing fireplace installation, garage door installation, gutter installation, gutter protection services, insulation installation and shelving storage systems installation. Local Relationships. National Resources. Call us today! Or email us at [email protected].
Business highlights
Services we offer
Find superior insulation, garage doors, gutters, shelving & closet systems and fireplace installation services from Collins & Co., the TruTeam home improvement professionals in Hartford.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 8% | ||
| 0% | ||
| 8% | ||
| 8% |
Company representative Mike came to measure and scope out the job, he discussed options and price. We selected the style, color, and window type, we consider the price to be very reasonable.
We were very impressed with the quality of workmanship. Two men, "busy as bees", took out the old doors, guides, and motors, and loaded them into the truck. Each man worked on a new door, their work was precise, efficient, and quick; clean-up was immaculate. The men were polite, cheerful and professional throughout.
We highly recommend Collins & Co.
Company representative Mike came to our home to measure and scope out the job. He discussed the types, Blown-In, and Batt, and prices; the prices were very reasonable, and we chose Blown-In.
When the Installation Crew came, the Lead Man explained in detail how they were going to proceed. They put protective covering on our floors, and were very careful of furniture while walking through the house. We were called to check on the progress several times. Covers were put over the exposed tops, in the Attic, of the Kitchen ceiling lights, and barriers were put up to keep the soffits clear for air circulation. Batt Insulation was put on top of the Attic access cover. Cleanup was immaculate inside, and outside of, the house. The installation team was polite, cheerful and very proffesional.
We highly recommend Collins & C0.
I had originally rated this service provider with good marks, however I have come back on to modify my original rating because the gutter they installed on my house leaks. I have contacted them three times - the two previous times they said they came out to repair it but it is still leaking. Each call requires weeks of waiting for them to schedule me in to repair the lousy job they did. It has now been three months and they can't seem to get it fixed. It is now leaking more than it has previously - so either they are not coming out when they said they are or they can't seem to get it right.
There is no follow-up calls to find out if I am still experiencing leaks when it rains - no communication at all. I expected more based on the reviews that were original on the site for this provider - but give the money that I spent - I would have expected better.
10/15/2015= I am adding another update - not only have then not called me back in my multiple calls - the gutter has gotten worse - it is now leaking behind the gutter which is not affecting my faceboards.
"After receiving (member name removed) complaint, our division manager immediately reached out to her. We believe in providing our clients with an outstanding quality of work that makes our customers and our employees proud. We were disappointed to hear that the gutters we installed 18 months ago were not performing to (member name removed)'s expectations. Our division manager offered to meet with (member name removed) the day that we received her complaint. Much to our dismay, she refused our offer to inspect and service the gutters - free of charge. (Member name removed)stated that she called our office and that our customer service representative refused to assist her. We have asked her to provide specifics as to whom she spoke with and/or when she called so that we can verify the situation and take all necessary precautions to prevent future instances. She has refused this offer as well. our goal at Collins and Co. is to exceed our customers' expectations of workmanship and service, thus we would love an opportunity to inspect the installation and service (member name removed)'s gutters at no cost to her. Unfortunately, (member name removed) has rejected our offer to inspect the gutter system. With no verification as to the cause of the gutter damage, when she called our office, or with whom she spoke, we regret to say that we cannot offer (member name removed) a refund on the work."
Licensing
State Contractor License Requirements
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing