Juliano's Pools

Spent over $100,000 on a pool. Project started in 2024. Was supposed to be completed long before memorial day 2025. As of today, May 29, 2025 I am unable to swim in my pool. Called the owner for help. Brian Juliano the owner told me to "f*** off" Is this the type of owner you wanna deal with?

The guy that came out acted as if he was an expert pool technician but he actually had no clue whatsoever on how to clean and maintain a salt water pool. In fact, I am not sure he even knew how to maintain a regular pool. He opened the filter and after a half hearted attempt to clean the filter, he put the filter in upside down (note the filter had a giant sign at the top saying this end up). The upside down filter caused our pool to constantly be dirty without hope. We called Juliano's several times to come back and they had the nerve and audacity to try to charge us for both visits after I told them that the technician must have done something wrong as the water got worse after his visit. They also sent the same technician out both times who continued to have absolutely no idea what he was doing. Every time he came he would vacuum the pool and say everything is good now. He also was clueless about the salt water pool as we later found out that our salt generator was dead too and needed to be replaced. We ended up calling Savol pools and they quickly fixed the upside down filter and helped rectify the problem. Go with Savol and skip the overpriced, underskilled Juliano's!

Julianos Pools impressed me from the day they came to look at our yard and quote our project! We have a horrible hilly backyard and I couldn't imagine how in the would they were going to put in a pool on a hill, but they did and it is absolutely a dream come true! The owner Brian Juliano and project manager Bryan Cormier went above and beyond my highest expectations! They were extremely accommodating and were available for any questions or concerns I had! And the guys building the pool were the hardest workers I have ever seen! They worked for hours upon hours and were so wonderful! They create such beautiful work! I HIGHLY recommend Julianos Pools! You will not be disappointed!

They were excellent. They came in and did the work when they said they would. They did it quickly and professionally. Even when a part broke that threatened to halt the work for a week, they managed to find the piece they needed locally and finish on schedule. They also did a lot of quality finishing work that really impressed us; including re-piping the pipes from the filter to the impeller (motor) and installing a check valve. They used rigid PCV pipe to replace the flexible hoses help on my hose clamps. This took care of the minor air leaks that cut down on the water pressure in the return line (the main jet that pushed water into the pool).This was quite a bit of additional work but it was totally worth it and pushed them into the 'we love you guys' category.  The work they did is amazing, they had sold crews for each part of the install (floor replacement, liner install and pool opening). What impressed us was their customer service, when problems came up they already had a solid plan for what to do next. An example of this is our new liner had a small cosmetic defect which was not their fault. When they told me about the issue, they already had worked out a very reasonable plan with the manufacture. They will be back in the fall to swap the liners (sounds worse that it is); I think thats a completely fair resolution to the situation.

We would highly recommend them to anyone considering installing a pool or needed repair work done.

P.S. Their installation range from CT includes central MA.

Overall, the experience was great. The office called me the day before to confirm that the team would arrive within a one hour window on Saturday morning. They arrived promptly and were very efficient, finishing in under an hour. The guys walked me through all of the steps and answered each of my questions thoroughly. I was missing a few minor things (scussions for the pool ladder and a DE measuring scoop) which they happened to have on the truck and they gave them to me free of charge. The pool came with a new house I purchased this past fall. I have never had a pool before and wanted to make sure that I knew what I was doing in the future. The guys put me at ease and showed me what to do. The price was very competitive with other services in the area. I will definitely call them back when its time to close the pool this fall. 

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On timeand priced to the qoute.

They were punctual and professional. They did exactly what they said they would, when they said they would. When we called with questions, they responded very promptly. We are very satisfied with the service they provided and would definitely recommend Juliano's Pools.

We've met with the owner personally. Everything about the pool and the contractors whether electrical or fence, they have all gone through his scrutiny. Everything is in one contract. He was phenomenal. If there was an issue they work with us. If there be issues like water, the owner comes and took a look at it, comes out with an idea on how to fix it and took care of it right away.

called them and they came in quick and on time. they helped us to installed a filter and the plumbing for our inground pool. great experience. The guys were profetional.

The entire project went very smoothly and exactly as described. The communication was fantastic and all the guys worked very hard. This was a great experience through and through!

Brian Juliano gave us the initial bid on the job. We received a total of five estimates from different pool companies. Our yard was difficult due to the extreme slope. We felt the most comfortable with the knowledge displayed by Brian Juliano. We ultimately went with him because of this but also due to the overwhelming number of favorable reviews from people we talked to who had him install their pools. They started on the date they said they would start the job and finished when they said they would finish. They took extreme care in every step of the process. We commented how every step was like a surgeon performing an operation! There is no doubt as you watch the crew work that they are very familiar with this trade and that they take pride in every step of the project. Watching them excavate was amazing! As anyone who has ever started a project of this size knows, it is anxiety provoking. You worry that the contractor will mess something up or that the project won't turn out as expected. As we watched the precision with which every step was performed we were confident and excited. The pool exceeded our expectations in every way! Every employee was knowledgeable and understood the importance of their part of the team. The employees were extremely respectful and hardworking. They were here dawn to dusk many days and continuously answered questions and understood how excited we were about the project. Every night there would be a call from someone from Julianos telling us when they'd be there the next day and what part of the project they were working on. They let us know that they were on schedule. I would recommend them and do to anyone looking to put in a pool. They are honest and do beautiful quality work. They are excellent to deal with for routine pool questions and openings and closings too! I give them an A+++

Except for the stealing, the rude and nasty phone call and not returning OR replacing the stolen parts I still would NOT do business with brian or julianos pool again for any reason, after all would you?