C & T ELECTRIC CORP

I used C&T for 17 yrs for service of my generator. Spent approx $5000 over that time for service. In mid- June of 2020 paid $250 for general service. Tech told me generator was leaking and burning a little oil - but had several more years with this generator. In Aug we had a storm. Power was out generator on but heavily smoking. Called C&T immediately and they tried to troubleshoot over phone. I didn’t want to drag them out in middle of storm so agreed to service the next day. When next day came - they were not calling - when I finally reached them they were swamped with calls - most calls came after me. ( we’re on well - so no power - no water) I pressed them on when they could be out - they said they didn’t know. Later in day when I called again - they’re response was - they weren’t coming out - that my generator was shot and was a waste of time to come out! After 17 years and over &5000 on regular maintenance with then including 5-6 weeks before this storm they left me high and dry without service and without a generator. They had just serviced the generator and I specifically discussed with the Tech how things looked and he said I had several more years of life. Then they wouldn’t even bother to come evaluate the generator and left me high and dry without power for 5 days! Would not use them. They will take your $ as long as its convenient, but when emergency service is really needed, they told me sorry you’re not worth the trouble!!! Do not use!! I did replace my generator with another vendor because C&T left me high and dry!!!

unknown

They're excellent all the way around.They provide excellent service and are a family service that's been doing business for years.

Original generator installation company no longer is in the business. Generator would not start. First had fuel supplier check that unit was getting fuel. It was. He recommended C&T. Called C&T, was given hourly rate and appointment made for next day. Chris and Mike (personable and courteous) arrived on time, diagnosed and resolved problem. Then if necessary, they gave me straightforward instructions on checking the weekly restart that the unit runs.