Scoville Plumbing & Heating

unknown

I am usually not the one to write reviews, but, in this instance, I feel that unprofessional conduct by Scoville Plumbing needs to be shared with other potential customers.  Too make a long story short, Tom, I believe that was his name, came to my house on time and was very nice and pleasant to deal with.  There was a problem with my insurance company, I have coverage that covers various things in the house that break.  I was a little agitated that AHS did not cover caulking, but after some thought told Tom to proceed.  After he spent less than an hour doing the job, I paid around $400.  Thinking about it the next day, I though that the price was too high for the amount of work performed.  I spoke with the owner, Tom, also, I believe, and asked about the price, as well as wanting to see the itemized bill. I was told that he will get back to me as soon as he speaks with the gentlemen who performed the service.  Well, over a month later, and after several more phone calls to the office, I am still waiting.  I was assured by a very nice lady in the office, Linda, that Tom will call me as soon as he is back in the office....didn't happen.
Honestly, I was not expecting to get any money back, but at least get an explanation of the charges, itemized bill, etc.  The total non responsiveness is very surprising and appalling.  I really hope there is a simple explanation for this, would be happy to hear about it.

unknown

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Great, even though he solved my problem, he would not accept any money.

Started thursday.  Water tank to well needed to be replaced.  Tom came out because I had no water. He put in a new tank for me.  Just to put a tank in cost me $1045.00!  The pump ran all night and by the next morning I was out of water again.  I called and told them they needed to come back out and give me some water. This happened several times and after they put the new pump on they realized they did not shut the valve off!  What a terrible job!  I would not recommend this company to anyone!  I have tried to call Tom this morning and he did not want to talk to me.  He was rude and said he would take $30 off my bill and hung up!  For four days we had no water.

My experience with them was good. They were very responsive. They were expensive. They did a good work.